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MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have …
Starting at $20.99 per user/per month
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What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
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Popular Features
- Answering rules (24)9.090%
- Call park (26)8.686%
- Directory of employee names (27)8.383%
- Call recording (23)8.383%
Pricing
Essentials
$20.99
On Premise
per user/per month
Premier
$26.59
On Premise
per user/per month
Elite
$38.49
On Premise
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
MiCloud Connect - Client Demo
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MiCloud Connect Client Demo
YouTube
MiCloud Connect Client Demo
YouTube
MiCloud Connect Demo
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MiCloud Connect Demo
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Mitel MiCloud Connect Business SMS
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Product Details
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What is MiCloud Connect?
MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
MiCloud Connect Screenshots
MiCloud Connect Video
MiCloud Connect Client Demo
MiCloud Connect Competitors
MiCloud Connect Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
MiCloud Connect Downloadables
Frequently Asked Questions
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.
The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(115)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have leveraged the software's feature set and add-ons to effectively manage call logs and activity, streamlining telephony functions and enabling users to become more independent of IT support. The intuitive GUI-based setup offers multiple options for call routing, forwarding, automatic transfer, and voicemail management. The ease and intuitiveness of transferring calls and taking messages with MiCloud Connect have saved users valuable time.
Furthermore, MiCloud Connect's one-click dialing of colleagues promotes efficient communication within organizations. The software enables true four-digit dialing across WAN, resulting in significant cost reduction for medium-sized offices. In addition to voice calls, MiCloud Connect also offers conferencing, fax to email capabilities, and chat messaging for quick responses within the organization, enhancing collaboration and productivity. The centralized platform enables seamless work in and out of the office, making it easy to manage multiple office locations with one interface. With its user-friendly features and ability to integrate multiple systems, MiCloud Connect proves to be a valuable solution for organizations looking for cost-effective voice communications and unified collaboration tools.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
January 31, 2014
Great Product and Support
Score 8 out of 10
Vetted Review
Verified User
- Great customer support from the Shoretel Sky Support Center
- The portal allows for easy administration and monitoring
- Improve communication from Account Management. Are they even working?
- Improve availability and failover. A 30-minute outage for a call center is unacceptable.
- Call center agent performance monitoring
- Agent load balancing
- Better call routing
- Guaranteed availability
150
Customer Service
Operations
IT
Legal
Production
Operations
IT
Legal
Production
3
Very little support from our in-house admins. They mainly route tickets to Shoretel Sky Support.
- Enables Call Center operations
- Scalable as the business grows
- Ensures business continuity and flexibility
- Process improvement through reporting
We switched from PBX and in-house managed VOIP solutions for our business offices.
We also looked at Avaya. However, Shoretel's pricing was great.
- Vendor implemented
Shoretel implemented our hosted solution.
- Online training
Mainly just IVR and call flow.
No
September 07, 2013
ShoreTel Defines Ease of Use, Customer Service and Simplicity
Score 10 out of 10
Vetted Review
Verified User
- Excellent support
- Outstanding ease of use
- Low bandwidth requirements
- Reliable quality
- High quality hardware
- Not applicable
- We are saving over $900 a month now that we no longer need a T1 line or dedicated IT firm to handle our phone support
- We have been able to move to a 90% remote workforce and therefore downsize physical office space, this saves us about $4000 a month
25
ShoreTel is our primary system and is used by all levels of our staff from reception to executives.
2
Our CIO and Director of Operations are here to support the system if required, that being said neither has needed to provide support for the system due to the support provided with the ShoreTel service.
- ShoreTel is our primary phone and communications solution
- ShoreTel allows us to drastically cut our IT and network costs
- ShoreTel provides outstanding support for all employees and incredible ease of use. This reduces our requirement for training.
Talkswitch
Talkswitch, Cisco, Avaya, Microsoft
- Vendor implemented
- Implemented in-house
- Online training
- Self-taught
Due to the excellent support, extensive training materials (like PDF's and they own support wiki) you could very easily learn this system without ever attending an actual "training session". Most of our administrators have learned the system through just using the system.
We have multiple companies running under the same roof and we did some custom configuration of call groups and incoming lines to ensure we provided the best available service to our clients.
No
ShoreTel support is beyond amazing and included with our service.
- Salesforce
The ShoreTel system integrates fully with our Salesforce solution. It provides automatic call identification, notes the file when a call is made and allows our reception team to quickly identify the proper party before a call is even picked up.
- Not at this time
We pay monthly on a per profile basis. We also took advantage of the option to rent the hardware, versus buying.
September 07, 2013
Love the system, but not the reliability
Score 2 out of 10
Vetted Review
Verified User
- 4 digit dialing between offices.
- Easy to make adds/moves/changes
- Users can log into any phone at any office and turn it into their extension
- Quick response times from tech support
- Call Center is buggy. Sometimes users can't log into it.
- Shoretel has had multiple problems with outages
- Slow to respond to more serious problems
- More expensive than their competitors
- Slow to acknowledge problem areas
- Lower hardware costs, better customer service
95
Sales, Service, Administration, IT
2
IT
- Easier to manage
- Phones work anywhere they can plug into an internet router
- Ties our different locations and remote workers together via 4-digit dialing
Mitel
Star to Star, Mitel. I chose this system because of their reputation, level of service, and an excellent sales process.
- Vendor implemented
- Implemented in-house
- Online training
- Self-taught
Very easy to learn. No complaints here.
Setting up basic voicemail functions, passwords. Nothing big or demanding.
No
There is no premium support. Their tech support is usually quick to pick up and very responsive.
- I would like it to integrate with our ERP system, but they can't do that yet.
Yes. My vendor already integrates with the inhouse version.
Challenge their pricing as their competitors are cheaper. I was able to negotiate away the install costs. Shoretel picked up the tab on that saving me several thousand dollars.
September 07, 2013
A good choice
Score 8 out of 10
Vetted Review
Verified User
- It allows us to connect with our customers and vendors.
- It provides us with the means to handle more calls than we could before.
- We have been a little disappointed with the amount of service interruptions and the communications to us during those outages.
- Although this service costs us more per month than our PBX system did, we are actually handling more calls at a time that generate more sales per day. No quantifiable numbers.
36
Sales, Operations, Management
1
IT Support Techician
- It is used for daily telecommunications purposes
We did not have a previous software package, we switched from a legacy PBX system.
Smooth Stone was the only other VoIP provider we researched. We also looked at going with another PBX system. We chose ShoreTel Sky (M5) because of their pricing structure and services offered.
- Implemented in-house
- Online training
- Self-taught
Very straightforward. We were able to teach a completely new phone system to our employees quickly. I would recommend this approach to others.
Needed to set up two VLAN nodes, one for the phones and one for our normal network traffic.
No
- It has integrated with our computers to allow software control of the phones, i.e. dial from Outlook, etc.
Software installation, very easy to achieve.
- No
We did not try to negotiate too much, our main goal was to find a provider that could offer us what we needed without a lot of negotiation.