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MiCloud Connect

MiCloud Connect
Formerly ShoreTel

Overview

What is MiCloud Connect?

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

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Recent Reviews

TrustRadius Insights

MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (24)
    9.0
    90%
  • Call park (26)
    8.6
    86%
  • Call recording (23)
    8.3
    83%
  • Directory of employee names (27)
    8.3
    83%
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Pricing

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Essentials

$20.99

On Premise
per user/per month

Premier

$26.59

On Premise
per user/per month

Elite

$38.49

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

MiCloud Connect - Client Demo

YouTube

MiCloud Connect Client Demo

YouTube

MiCloud Connect Client Demo

YouTube

MiCloud Connect Demo

YouTube

MiCloud Connect Demo

YouTube

Mitel MiCloud Connect Business SMS

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.2
Avg 8.2

Call Management

Customized phone system settings

8.6
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

6.2
Avg 8.3
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Product Details

What is MiCloud Connect?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect Screenshots

Screenshot of ShoreTel ConnectScreenshot of Mobile AndroidScreenshot of Mobile iosScreenshot of Teamwork Android

MiCloud Connect Video

MiCloud Connect Client Demo

MiCloud Connect Competitors

MiCloud Connect Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

MiCloud Connect Downloadables

Frequently Asked Questions

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

NICE CXone, MondoTalk, and NetFortris are common alternatives for MiCloud Connect.

Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.

The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(115)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have leveraged the software's feature set and add-ons to effectively manage call logs and activity, streamlining telephony functions and enabling users to become more independent of IT support. The intuitive GUI-based setup offers multiple options for call routing, forwarding, automatic transfer, and voicemail management. The ease and intuitiveness of transferring calls and taking messages with MiCloud Connect have saved users valuable time.

Furthermore, MiCloud Connect's one-click dialing of colleagues promotes efficient communication within organizations. The software enables true four-digit dialing across WAN, resulting in significant cost reduction for medium-sized offices. In addition to voice calls, MiCloud Connect also offers conferencing, fax to email capabilities, and chat messaging for quick responses within the organization, enhancing collaboration and productivity. The centralized platform enables seamless work in and out of the office, making it easy to manage multiple office locations with one interface. With its user-friendly features and ability to integrate multiple systems, MiCloud Connect proves to be a valuable solution for organizations looking for cost-effective voice communications and unified collaboration tools.

Attribute Ratings

Reviews

(1-21 of 21)
Companies can't remove reviews or game the system. Here's why
September 09, 2021

Essential for Office Communication

Casey Wright | TrustRadius Reviewer
Casey Wright
Temporary Administrative Assistant
Beacon Hill Staffing Group (Real Estate, 501-1000 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
August 14, 2017

Amazing Customer Service / Support

Zak Gunnells | TrustRadius Reviewer
Zak Gunnells
Systems Administrator
On Center Software (51-200 employees)
Score 1 out of 10
Vetted Review
Verified User
Usability
1
I used to be pro-Shoretel, but then we made the mistake of switching from the M5 created "Sky" cloud service to Shoretel's "Connect". Basically we switched from one cloud service to another; and that was the fatal mistake. Since the switch we have wasted so much time just trying to get the phones to work, when they do, the reporting is constantly throwing error messages. Shoretel's technical support also used to be amazing, but now, you are lucky to get someone on the phone within 30 minutes; and when you do, they usually have an attitude. We are currently looking elsewhere for service.
June 26, 2017

ShoreTel VoIP PBX

Gary Lamontagne | TrustRadius Reviewer
Gary Lamontagne
Network and Systems Administrator
Coos County Family Health Services (Hospital & Health Care, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
I've used other phone systems in the past. The Shoretel Communicator software installed on your computer is what sets Shoretel apart from their competitors. From there, you can check your voicemail, view your missed calls, dial by name, transfer calls, start a conference call, and many other features for a business environment.
June 13, 2017

ShoreTel has served us so well, I make sure I tell all I can about it

Kevin Staley | TrustRadius Reviewer
Kevin Staley
MIS Administrator
AC Controls Company, Inc. (Wholesale, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
The client application is easy to navigate and intuitive for all the frequently used call and phone management features. On the server side, well-organized menu selections appropriately grouped by function, make locating specific settings much quicker. As you drill further into the detailed settings, the pages with their various fields are well-labeled, and help is easy to find on their intended contents. As an administrator of the system I became proficient in its use with little training.
May 03, 2016

Extensive ShoreTel Review: Why ShoreTel is the VOIP PBX Company for the SMB Marketplace

Greg Golding | TrustRadius Reviewer
Greg Golding
Account Executive
Solarus Technologies Inc (Information Technology and Services, 11-50 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Usability
10
Usability is where ShoreTel thrives. Not only does it work well, it is easy to use for anybody. It is designed so that even the least tech savvy individual can utilize the system to the fullest extent. No one feaure is "too compex", and can be used by anyone. The system can be easily maintained by an individual as it is easy to learn how to do so, or with the partner network provided by ShoreTel, a customer can simply choose to be fully supported by the partner. Finally, the ability to "rack & Stack" or simply the scalability is second to none as it is super easy to add users and once certain thresholds are reach (for example- a 59 person company adding 41 users will simply go over 100 users with a license.
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