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MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have …
Starting at $20.99 per user/per month
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What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
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Popular Features
- Answering rules (24)9.090%
- Call park (26)8.686%
- Directory of employee names (27)8.383%
- Call recording (23)8.383%
Pricing
Essentials
$20.99
On Premise
per user/per month
Premier
$26.59
On Premise
per user/per month
Elite
$38.49
On Premise
per user/per month
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- No setup fee
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- Premium Consulting/Integration Services
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MiCloud Connect - Client Demo
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MiCloud Connect Client Demo
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MiCloud Connect Client Demo
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MiCloud Connect Demo
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MiCloud Connect Demo
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Mitel MiCloud Connect Business SMS
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What is MiCloud Connect?
MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
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MiCloud Connect Client Demo
MiCloud Connect Competitors
MiCloud Connect Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
MiCloud Connect Downloadables
Frequently Asked Questions
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.
The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have leveraged the software's feature set and add-ons to effectively manage call logs and activity, streamlining telephony functions and enabling users to become more independent of IT support. The intuitive GUI-based setup offers multiple options for call routing, forwarding, automatic transfer, and voicemail management. The ease and intuitiveness of transferring calls and taking messages with MiCloud Connect have saved users valuable time.
Furthermore, MiCloud Connect's one-click dialing of colleagues promotes efficient communication within organizations. The software enables true four-digit dialing across WAN, resulting in significant cost reduction for medium-sized offices. In addition to voice calls, MiCloud Connect also offers conferencing, fax to email capabilities, and chat messaging for quick responses within the organization, enhancing collaboration and productivity. The centralized platform enables seamless work in and out of the office, making it easy to manage multiple office locations with one interface. With its user-friendly features and ability to integrate multiple systems, MiCloud Connect proves to be a valuable solution for organizations looking for cost-effective voice communications and unified collaboration tools.
Attribute Ratings
Reviews
(1-25 of 64)Companies can't remove reviews or game the system. Here's why
June 23, 2022
MiCloud Connect Review
- Contact center capabilities.
- IP PBX phone services.
- Softphone.
- Microsoft Teams integrations.
- Jira Integrations.
- Salesforce integrations.
June 20, 2022
Mitel - I tell you it's worth it!
- Automatically route calls according to user specifications
- Log and route voicemail
- Integrate with Office calendars and scheduled events
- Maintain contact lists
- Some of the voicemail tracking features are dependent on user actions elsewhere, so deleting a voicemail from email or phone will remove the voicemail from Mitel.
- Password saving and autologin are not consistent. Changing a password stored in Mitel to facilitate auto login can be labor intensive and frustrating.
- Mitel doesn't do a good job of stacking auto startuo functions. So if using a VPN to access a network, Mitle will force itself to the front of the line before the remote VPN login. This creates error messages which can be confusing to newer users.
June 19, 2022
An essential tool for business communication.
- The administration interface makes it simple to control access and manage people.
- The cloud-based service is simple to roll out to remote workers and brand-new workplaces.
- The product has a simple and straightforward user interface.
- There are persistent problems with the app's functionality on mobile devices.
- At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
- Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.
September 09, 2021
Essential for Office Communication
- Its ability to connect to other members in the office is seamless.
- Making interoffice and out-of-office transfers is very simple.
- Logging in and out for breaks (lunch, personal, and otherwise), is really just two button clicks.
- I wish it were easier to pull-up past calls in order to discern details shared in a conversation.
- Accessing voicemail from the ShoreTel communicator isn't exactly as clear as making calls and transfers.
- The labels in call history are a little bit confusing sometimes.
- The admin portal is easy to use and manage users.
- Deployment of new users is easy.
- The cloud solution makes it easy to deploy in new offices or for at-home employees.
- The user interface of the product is intuitive and easy to use.
- The mobile app continually has issues operating as it is supposed to.
- There is no "native" video conferencing solution.
- The web conferencing solution has lag issues occasionally. It doesn't seem to be as stable as other solutions.
- For whatever reason, the softphone on desktop struggles when using headsets instead of the computer's natively built in mic and speakers.
September 17, 2019
ShoreTel Sky VoiP review and consideration
Score 8 out of 10
Vetted Review
Verified User
- Call quality is very good. Dedicated circuit for QoS is helpful. Even leveraging the Mitel Cloud service over our own ISP has been problem free. The disadvantage to that is the owned and operated router from Mitel where they control more connectivity issues and troubleshoot them as well.
- Support is also very good. Receive US based support staff when calling in. Issues resolved quickly.
- They are continuously growing in support and service.
- Issue with fail over. Determination has to be made to fail-over to DR site. This could take an additional 45 mins to 1 hr. when decision is made. You can be down for some time already before they flip.
- As of Aug 2019 we have had much less issues in connectivity and fail-over. The Mitel platform appears to be stable.
- Looking for better choices of handsets/easier programming for off-net phones. After comparing a number of vendors we've not been able to compare the specific feature sets that Mitel provides.
September 12, 2019
A Shoretel Sky review from a company that recently deployed it.
Score 8 out of 10
Vetted Review
Verified User
- Four digit extension dialing between branches and being able to transfer calls between branches works great.
- Customer service is always very helpful with any problems.
- The Phone Assistant is very easy to use and has a lot of features.
- The Shoretel Mobility app for iPhone does not work very well and is not very intuitive in my experience.
- We have had many intermittent instances of employees reporting that call quality is bad, sounds like the caller is garbled and underwater.
- I deployed Shoretel Sky to eleven branches in four states over a 6 month period and experiences were not very consistent. Had issues with not enough power bricks being sent with the phones, some phones not having the the face sticker showing messages, directories, etc., user guides (quick start guides) not getting shipped with the phones at some branches, and phones being programmed incorrectly. This made it very difficult to plan my trips to train employees and install these at the various locations.
September 12, 2019
Eye on the ball...
- Quick tech support with 611 dials.
- Telephone backup and DSR becomes simple with ShoreTel Sky.
- Setting up new offices is very simple.
- Configurating telephones and portal capabilitis are very easy to use.
- Mobile app is very handy and manageable.
- Better pricing
September 05, 2019
easy to use application, sometimes a bit technical
- The softphone is easy to use and works well
- Changing availability status is easy
- It pushes updates automatically and usually without issue
- Editing voicemail status is hidden in call routing and is overly complicated for most of our users' needs
- Outlook add-in is more of a burden than a help
- The mobile app version doesn't get hunt group calls
February 14, 2019
MiCloud is a great benefit to our company
- Without MiCloud, we would not have a proper system for handling the many customer calls that we get every hour. It is a great management system for that purpose.
- It is very easy to use. Simple navigation with easy to use features and not too much guesswork.
- Great handling for email distribution.
- Minor glitches from time to time. For instance, it does not always open automatically when I start my computer.
- Maybe some improvement with menu and information location. Fewer clicks to get to call history, for example.
February 01, 2019
MiCloud Connect Review
- Phone system.
- Call handling.
- Instant message/conferencing.
- Would like a traditional call forward option.
- Greater analog ports on-premise gear.
October 25, 2018
ShoreTel - a great product for any SMB
Score 10 out of 10
Vetted Review
Verified User
- It's easily upgraded when a new version is released.
- ShoreTel is great with expansion.
- The SDK was key in deciding on a VoIP solution.
- Newer versions are slightly behind the times in supporting things like Office, and 64bit OS.
March 14, 2018
ShoreTel Easy and Rock Solid
- Easy to configure
- Easy to maintain
- Easy for End Users
- Integration into other apps, CRM, etc
February 01, 2018
Shoretel is made for all business models, big and small!
- Instant Messaging system built into the ShoreTel Communicator that installs on the desktop, allows you to see call history, dial out, listen to voicemails, send IMs - all without added stress on Exchange Server.
- The handsets are intuitive for use, with plenty of programmable features.
- Server set up is simple, intuitive and easy to maintain over time.
- Over 6 years we had two issues that were resolved through ShoreTel's adding ability, the company is highly responsive to suggestions and critiques. At this time there are noticeable shortfalls in the tech or the software.
October 05, 2017
ShoreTel review from the trenches
- ShoreTel has instant message capabilities that allow users to communicate without interruptions.
- ShoreTel has been around for years and the company is stable.
- It just works, we've had zero service interruptions that can be directly attributed to ShoreTel.
- The user interface looks like something straight out of the 90s.
September 08, 2017
From the perspective of a single technology user.
- I can strongly say that the communication channels were always very clear and there was no breakdown of any kind throughout my 6 month work period.
- Since ShoreTel associates your profile with the phone it feels like the experience is very personalized.
- For internal communication purposes it is not necessary to dial a huge number, this makes it quick and efficient.
- I don't think that ShoreTel is of much value to teams that are more closely located in the work space. I do believe that extending functionality in ways like integrating meetings schedule and reminders might make it more useful.
- It is a wired device which restricts movement, adding a wireless device to the collection might be a good idea.
- It does not have a specific feature to group people under a single name, I would have liked to have seen a feature that allows users to group a set of people under one particular tag and be able to send them voicemails and as so on.
August 14, 2017
Amazing Customer Service / Support
Score 1 out of 10
Vetted Review
Verified User
- Cloud based PBX - Phone from anywhere.
- Excellent Customer Service and Support
- Redundant / Backup System not fully implemented.
July 07, 2017
ShoreTel: It's not Cisco, but it's not bad either.
- Shoretel is cost effective. I am a Cisco fan. I love Cisco VOIP and their products, however, working for a non-profit, we didn't have the budget to deploy a full Cisco VOIP system.
- Call Clarity. The call clarity with ShoreTel is nice. Like all VOIP systems, it does require some adjustments with the settings, but once you are done, it sounds great.
- Their phones feel cheap. They feel like they were made with cheap plastic, and we have probably replaced almost 40% of their phones because they quit working or had issues. Their warranty covered the replacements of these phones.
July 03, 2017
User Friendly
Score 9 out of 10
Vetted Review
Verified User
- When the system is down, it quickly gets back up and running.
- Works well with our database we use
- It is user friendly
- Sometimes it slow - maybe it should keep updating itself
- Maybe more texting features
- Clearer calls
June 26, 2017
ShoreTel VoIP PBX
- Setup is quick and painless
- Management of the phone system is web browser based
- Is the only phone system that we looked at that continued to run if the server went down
- Integrates with Microsoft Outlook
- Customizable
- Updates to the system are cumbersome.
- Better support for Bluetooth headsets would be nice
- Ease of phone management - easy to deploy; easy to relocate; and, easy to reassign extensions.
- Ease of overall system management - one pane of glass for all our switches, phones, users, call routing etc.
- Regular product updates and feature additions and/or refinements - listens to their customer base and provides clear upgrade paths.
- Encourages third-party enhancements and affords ease of integration to broaden the range of their already robust IP telephony solution.
- While very good reporting is offered via a third-party, it would be nice to have more report offerings baked in to the boxed solution.
June 07, 2017
Shoretel sky is great for multiple locations
Score 8 out of 10
Vetted Review
Verified User
- Adding and changing employees is very easy and only takes a minute.
- Setting up call flows is not too challenging. We have specific ring groups and settings.
- Moving the phone to different locations is a breeze, just needs a POE Ethernet connection.
- Call flow could be easier and more streamlined.
- The iphone app never worked for us. It should be reworked to copy the Cisco phones.
- The monthly expense for adding features adds up. If they included all the features, they would be fantastic.
May 18, 2017
ShoretelSky Review
Score 9 out of 10
Vetted Review
Verified User
- ShoreTel Sky's customer support is among the best that I've seen while in the industry.
- Though I generally enjoy ShoreTel's Customer Support a few features that are supposed to work whenever we add a new user stopped working, and I constantly have to call to have support manually do it for me. I keep getting told that it is supposed to be automatic but they apparently can't figure this one out.
May 12, 2017
Unified Communications is a cinch with Shoretel
- The Shoretel Communicator client is extremely convenient and efficient for our business needs. The Outlook synchronization works particularly well along with the quick dialer. Being able to type in a partial name or phone number and then click on a name to call a contact directly is very useful. It automatically adds all of my new contacts and their numbers, email, etc.
- Voice quality and QoS is excellent. We never have any issues of latency, dropped packets, static, etc. DSCP QoS tagging works out of the box as long as you enable it on your network.
- Shoreware Director, the administration portal is very user friendly, and doesn't require the end user to be very tech savvy. Everything in there is pretty self-explanatory.
- Creating users, changing numbers and extensions, MAC work are all very simple with minimum training.
- There are some minor issues with software bugs on new build releases.
- Quality control with the phones could be better. They have about a 3% failure rate in our experience, but the RMA process is quick and painless.
May 02, 2017
Great phone system that ShoreTel is
- Administration is a breeze. We are able to add extensions and users very quickly.
- We are able to assign phones quickly. Plug it into the network, and we are up and going within minutes.
- Love the softphone features with the desktop application. I can quickly look at voicemails and select the important ones without needing to weed through a bunch of non mission critical information.
- The admin panel does not work with browsers other than IE. I would love to see added browser support.
- We sometimes need to re-use extensions when people move departments. It would be lovely to have a feature to reset a user account VM quickly. Currently, we have to set the user to extension only and then back to extension and VM to have it reset.