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MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have …
Starting at $20.99 per user/per month
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What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
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Popular Features
- Answering rules (24)9.090%
- Call park (26)8.686%
- Directory of employee names (27)8.383%
- Call recording (23)8.383%
Pricing
Essentials
$20.99
On Premise
per user/per month
Premier
$26.59
On Premise
per user/per month
Elite
$38.49
On Premise
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
MiCloud Connect - Client Demo
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MiCloud Connect Client Demo
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MiCloud Connect Client Demo
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MiCloud Connect Demo
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MiCloud Connect Demo
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Mitel MiCloud Connect Business SMS
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Product Details
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What is MiCloud Connect?
MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
MiCloud Connect Screenshots
MiCloud Connect Video
MiCloud Connect Client Demo
MiCloud Connect Competitors
MiCloud Connect Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
MiCloud Connect Downloadables
Frequently Asked Questions
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.
The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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(115)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have leveraged the software's feature set and add-ons to effectively manage call logs and activity, streamlining telephony functions and enabling users to become more independent of IT support. The intuitive GUI-based setup offers multiple options for call routing, forwarding, automatic transfer, and voicemail management. The ease and intuitiveness of transferring calls and taking messages with MiCloud Connect have saved users valuable time.
Furthermore, MiCloud Connect's one-click dialing of colleagues promotes efficient communication within organizations. The software enables true four-digit dialing across WAN, resulting in significant cost reduction for medium-sized offices. In addition to voice calls, MiCloud Connect also offers conferencing, fax to email capabilities, and chat messaging for quick responses within the organization, enhancing collaboration and productivity. The centralized platform enables seamless work in and out of the office, making it easy to manage multiple office locations with one interface. With its user-friendly features and ability to integrate multiple systems, MiCloud Connect proves to be a valuable solution for organizations looking for cost-effective voice communications and unified collaboration tools.
Attribute Ratings
Reviews
(51-64 of 64)Companies can't remove reviews or game the system. Here's why
June 17, 2014
Shoretel doesn't fall shor(t).
I've had experiences with Shoretel at multiple organizations. It's addresses all of our problems with telephony that I can think of. From ease of use for users to ease of management by IT faculty. They're one of the first solutions I recommend to friends looking for VOIP recommendations. One of my favorite problems it addresses is easy hunt grouping and telephone moves.
- IP Telephony - Does what it needs to do well and just works
- Load Balancing - Easy to set up and flexible enough for special configurations
- Easy Management - Literally just a few clicks to do anything you want
- Customizable phones - So you can put those wacky backgrounds on :)
- Phone quality - When things break.. they often just straight out break. No hope to rescue or restore a bad phone.
- Browser compatibility - You risk corrupting the database by using too "new" of a browser.
- Upgrades - Vendors often want to keep you on an old version instead of giving you access to the latest.
June 17, 2014
Shoretel is Synonymous with VOIP
Shoretel was a great tool for several companies I worked for. In both cases I had the extremes of either end. Large Enterprise Contact Center usage to manage a call center of over 100 agents, to a small 20 to 30 agent Customer Service. Shoretel enabled me to make on the fly decisions when changes happened quickly. The Shoreware director helped with setting up Call Attendants, VM, extensions and call flow quickly and efficiently. At the time, both companies were used to wired PSTN traditional telecom systems. Expensive hardware and outdated software would require more time and follow up work to complete a given task. Utilizing VOIP, we gained the flexibilty to drop a system into a location that has existing network access with little or no effort. The Total cost of the system was a win for us as we saved over 45% in costs from traditional telecom costs.
- Reseller Support was great! They were able to provide qualified and highly skilled technicians for implementation projects and upgrades. Having a support team to extend the technical knowledge when you have a limited staff, really helps sell the product to the executive management.
- The use of MGCP/SIP helped us tremendously when years ago, we were limited on bandwidth. Having compression enabled and still having a quality MOS score provided our customers with clear voice quality.
- IP Switches used for the phones were very easily managed. Purchase and forget. Not much maintenance and easy to configure for use. Do not need to maintain a large network staff to manage these devices.
- Implementation of upgrades were always successful, but would take 8 hours or more. The concerns with downtime during a short closed period was always a concern.
- IP Switches would have difficulty recovering when a PRI would flap or bounce several times in a given period and would lock up forcing a reboot. This was not very often, but in a call center getting over 250,000 calls a month, this is a concern.
June 17, 2014
ShoreTel - End User Dream
ShoreTel VOIP was used across the whole organization, and it specifically helped centralize customer service and reduce the time our customers were on hold. Our goal was to get our customers on the phone with a human as quickly as possible, and ShoreTel allowed this to happen with very little effort.
- ShoreTel made internal communication very easy. Users can instantly see if someone is available or currently busy.
- ShoreTel makes a mobile solution that is seamless.
- ShoreTel is flexible and made the admin's job effortless.
- Mobile solutions can always be improved.
- Softphone features could be more robust.
- The software was a bit busy and hard to monitor customer service reps.
- Reporting was not intuitive.
April 08, 2014
review of shoretel
Score 5 out of 10
Vetted Review
Verified User
We replaced our previous provider because ShoreTel can record conversations and allow us to listen in on conversations.
- Request for service, they respond quickly.
- Rudimentary look to the Phone Assistant, not as useful as one would think.
January 31, 2014
Great Product and Support
Score 8 out of 10
Vetted Review
Verified User
- Great customer support from the Shoretel Sky Support Center
- The portal allows for easy administration and monitoring
- Improve communication from Account Management. Are they even working?
- Improve availability and failover. A 30-minute outage for a call center is unacceptable.
January 11, 2014
Dependable Service
Score 10 out of 10
Vetted Review
Verified User
- Voicemail features - your voicemail also comes to you via email so you can forward it to a co-worker that might need the message.
- Remote office connection - it has allowed me to work remotely. I can communicate with my co-workers as if they in the office right next to me.
- Conferences - I easily start a conference with my co-workers without having to set up a conference bridge. This makes the collaboration project easier.
- Work wirelessly - The phone needs to be plugged in / hardlined all the time. You cannot move it around; so flexibility around your workspace is limited.
- Call quality - Occasionally, the call quality will decline, but I think it is due to my poor Internet connection at home. You can restart the call, and the problem is usually solved. This only occurs about 1% of the time.
October 10, 2013
Great product, helps with productivity
Score 9 out of 10
Vetted Review
Verified User
- Call quality is great.
- Easy to use and place calls with and conference calls are a breeze with the phone.
- Allows me to work virtually but still be able to use my work phone so I can receive and place calls as if I'm in the office.
- I'm able to transfer calls and make conference calls virtually without having to be in the office.
- I can retrieve my messages through the shortel website without having my phone with me.
- The software that runs the adapter that connects your computer to the phone doesn't always work. When it works, it's great because it reduces dialing time tremendously. You get used to it quickly but often, when it's not working, it hinders you a lot since you're used to having the functionality.
- The phone that comes with the product is a bit bulky and awkward to lug around when moving from location to location. I wish it were a bit smaller or more compact.
October 03, 2013
Using ShoreTel Sky
Score 8 out of 10
Vetted Review
Verified User
- Great way of tracking who I've contacted and those who have reached out to me.
- Call volume & analytics - tells me the number of calls I've made, and the amount of time I've spent on the phone-- tracking employee activity.
- Confusing for managing incoming calls. Not sure if this is due to the phone system or ShoretelSky, but incoming calls don't always show up in a clear to read manner.
- Changing my voicemail options could be easier- confusing phone tree, especially if I'm in a hurry.
September 07, 2013
ShoreTel - Quality VOIP System!
Score 8 out of 10
Vetted Review
Verified User
- Conference calls are easy.
- They have a handy desktop app too.
- No setup, just plug-in power and internet and go.
- Sometimes calls breakup, that could just be my IC.
September 07, 2013
ShoreTel Defines Ease of Use, Customer Service and Simplicity
Score 10 out of 10
Vetted Review
Verified User
- Excellent support
- Outstanding ease of use
- Low bandwidth requirements
- Reliable quality
- High quality hardware
- Not applicable
September 07, 2013
Love the system, but not the reliability
Score 2 out of 10
Vetted Review
Verified User
- 4 digit dialing between offices.
- Easy to make adds/moves/changes
- Users can log into any phone at any office and turn it into their extension
- Quick response times from tech support
- Call Center is buggy. Sometimes users can't log into it.
- Shoretel has had multiple problems with outages
- Slow to respond to more serious problems
- More expensive than their competitors
- Slow to acknowledge problem areas
September 07, 2013
A good choice
Score 8 out of 10
Vetted Review
Verified User
- It allows us to connect with our customers and vendors.
- It provides us with the means to handle more calls than we could before.
- We have been a little disappointed with the amount of service interruptions and the communications to us during those outages.
September 07, 2013
Great solution for our entire organization
Score 8 out of 10
Vetted Review
Verified User
- Time is money in any company, and ShoreTel Sky helps us leverage a lot of time saving features with their web based products. Computer integrated dialing, web interface and access to phone features from any browser means I can control my VoIP solutions from any browser, not just from the handset and having to push tons of buttons to get through menu screens. It also allows me to log in anywhere, so I don't have to be tied to my desk - yet my clients can always reach me.
- Integration with our CRM system is also very important to us. We do not have to put an effort into managing employee metrics as the integration is seamless and the reports are very easy to customize and make decisions from.
- Sometimes the CTI adapter does not work properly and pages have to be re-loaded. It is a new technology so it will have a few bugs, but it is something that can use improvement.
September 07, 2013
ShoreTelSky: It Just Makes Sense.
Score 8 out of 10
Vetted Review
Verified User
- The call quality is excellent.
- Setting it up was inexpensive and straightforward.
- I can make most changes to the setup myself using their web portals; for changes I can't make (or just don't feel like making), their telephone support is excellent.
- Their billing system is ABSOLUTELY TERRIBLE. But since the service is excellent, I can live with it.