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MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have …
Starting at $20.99 per user/per month
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What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
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Popular Features
- Answering rules (24)9.090%
- Call park (26)8.686%
- Directory of employee names (27)8.383%
- Call recording (23)8.383%
Pricing
Essentials
$20.99
On Premise
per user/per month
Premier
$26.59
On Premise
per user/per month
Elite
$38.49
On Premise
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
MiCloud Connect - Client Demo
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MiCloud Connect Client Demo
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MiCloud Connect Client Demo
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MiCloud Connect Demo
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MiCloud Connect Demo
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Mitel MiCloud Connect Business SMS
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Product Details
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What is MiCloud Connect?
MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
MiCloud Connect Screenshots
MiCloud Connect Video
MiCloud Connect Client Demo
MiCloud Connect Competitors
MiCloud Connect Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
MiCloud Connect Downloadables
Frequently Asked Questions
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.
The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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(115)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have leveraged the software's feature set and add-ons to effectively manage call logs and activity, streamlining telephony functions and enabling users to become more independent of IT support. The intuitive GUI-based setup offers multiple options for call routing, forwarding, automatic transfer, and voicemail management. The ease and intuitiveness of transferring calls and taking messages with MiCloud Connect have saved users valuable time.
Furthermore, MiCloud Connect's one-click dialing of colleagues promotes efficient communication within organizations. The software enables true four-digit dialing across WAN, resulting in significant cost reduction for medium-sized offices. In addition to voice calls, MiCloud Connect also offers conferencing, fax to email capabilities, and chat messaging for quick responses within the organization, enhancing collaboration and productivity. The centralized platform enables seamless work in and out of the office, making it easy to manage multiple office locations with one interface. With its user-friendly features and ability to integrate multiple systems, MiCloud Connect proves to be a valuable solution for organizations looking for cost-effective voice communications and unified collaboration tools.
Attribute Ratings
Reviews
(26-45 of 45)Companies can't remove reviews or game the system. Here's why
- Avaya,Mitel,ESI,Cisco,RingCentral,8x8, 5 9's, InContact and NEC,Samsung,Toshiba,Iwatsu,3COM,Siemens
ShoreTel beats the competition in several areas - ROI, TCO, end user adoption rate, ease of administration, ease of deployment, system up time, ability to scale easily and sound quality of each and every call.
We implemented Shoretel in early 2008 (currently 6 years ago). At the time we did an extensive RFP which included proposals from Cisco, Mitel and others. We looked at costs, features and management and ShoreTel was a winner across the board for our environment and needs.
February 25, 2015
Shoretel VOIP review
- Cisco Unified Communications Manager,Avaya,Siemens Enterprise Communications
Both Cisco and Avaya were evaluated by our firm. We carefully reviewed their documentation, went to demos for all three, and talked to several references. We chose ShoreTel due to lower initial costs, lower maintenance costs, colleague reviews and our testing of their product. We were extremely happy with our decision, and have recommended ShoreTel to several other firms in our space.
February 25, 2015
ShoreTel VOIP System Review
We also evaluated Cisco VOIP and Avaya. Avaya wasn't as advanced and Cisco seemed similar. We watched 3 presentations and staff collectively voted for ShoreTel.
December 19, 2014
ShoreTel outshines the rest
One thing I like about ShoreTel is that each upgrade is compatible with hardware used in previous versions. And Shoretel is still using Microsoft servers.
December 04, 2014
A Great Partner Relationship
Score 9 out of 10
Vetted Review
Verified User
TDS Telecomm - ShoreTel Sky seemed more reliable and cheaper; definitely fit our budget well.
July 05, 2014
ShoreTel Sky, a young company with a lot of promise.
ShoreTel Sky scores big on customer services and compared to the competition (XO, Avaya, etc...) they are very accessible which is huge, especially in regards to getting problems fixed. Cost wise they are very, very competitive and they beat everyone else's prices we looked at. I can't say the reliability is there for a call center environment, but they are getting better. They take suggestions for their apps and software. Overall I am pleased with them, they are a young services with plenty of growing to do, but I would recommend them to most.
June 30, 2014
ShoreTel - both phone and computer
I am an IT professional, so I don't have a lot of experience with non-VoIP systems. The biggest advantage of ShoreTel in the businesses where I have worked is its call center features. Also, the system can be mostly configured and maintained by IT.
Score 9 out of 10
Vetted Review
Verified User
- Lync,RingCentral,Grasshopper
Microsoft Lync is a worthy alternative, offering the same feature setup and more, but can be more difficult to setup. Lync is NOT a "Next-> Next -> Finish" implementation/setup process. RingCentral is ok. It is a low-cost alternative that is hosted and works well for small businesses (less than 50 users). However, they have a ways to go. The service can be spotty, the software is buggy, and sometimes the call routing is a mess. Grasshopper is excellent. Extremely easy to use!
June 20, 2014
ShoreTel is the way to go for VoIP.
- Cisco Unified Communications Manager
ShoreTel is a much better solution than Cisco. They are not only more cost effective, but they are not as overly complex as the Cisco solution. ShoreTel is easier to implement and administer.
June 17, 2014
Shoretel doesn't fall shor(t).
- Cisco Unified Contact Center,Microsoft Lync
ShoreTel does a lot of things right, and very few wrong. Cisco is fantastic but can be needlessly complex, and their softphone technologies just don't work as well. Lync is a great product as well, but unfortunately just doesn't tie in to an infrastructure the way that I'd like to see for a full-stack VOIP solution.
June 17, 2014
Shoretel is Synonymous with VOIP
Shoretel was in the VOIP business from the beginning. They have mature development processes and their software is stable. They did not just lump products from other acquisitions and slap a new brand on their product. I have used open source systems (Asterisk) to 3COM VCX platform with their integrated network switching platform. The difference is, Shoretel has had the end to end software and monitoring visibility to ensure the product is working efficiently. From using the Shoreware Director to view network statistics to the ECC Monitoring of agent calls and activity. The Reporting uses Crystal Reports and was an easy transition for our teams who already had this skillset. Testing was a huge sucess over the other products. The ability to test the trunk you are working in the Test Trunk Tool. Not having to be physically in the location to test the PRI's when needed. Other systems have this too, but they are not as easy to use in my opinion. Lastly the licensing model is straight forward and not expensive. They are competitive with the market.
June 17, 2014
ShoreTel - End User Dream
ShoreTel is much more intuitive and the features are more cost efficient.
April 08, 2014
review of shoretel
Score 5 out of 10
Vetted Review
Verified User
January 31, 2014
Great Product and Support
Score 8 out of 10
Vetted Review
Verified User
We also looked at Avaya. However, Shoretel's pricing was great.
September 07, 2013
ShoreTel - Quality VOIP System!
Score 8 out of 10
Vetted Review
Verified User
Ring Central.
While Ring Central had similar features, ShoreTel's customer service was considered better.
While Ring Central had similar features, ShoreTel's customer service was considered better.
September 07, 2013
ShoreTel Defines Ease of Use, Customer Service and Simplicity
Score 10 out of 10
Vetted Review
Verified User
Talkswitch, Cisco, Avaya, Microsoft
September 07, 2013
Love the system, but not the reliability
Score 2 out of 10
Vetted Review
Verified User
Star to Star, Mitel. I chose this system because of their reputation, level of service, and an excellent sales process.
September 07, 2013
A good choice
Score 8 out of 10
Vetted Review
Verified User
Smooth Stone was the only other VoIP provider we researched. We also looked at going with another PBX system. We chose ShoreTel Sky (M5) because of their pricing structure and services offered.
September 07, 2013
ShoreTelSky: It Just Makes Sense.
Score 8 out of 10
Vetted Review
Verified User
Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.