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MiCloud Connect

MiCloud Connect
Formerly ShoreTel

Overview

What is MiCloud Connect?

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

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Recent Reviews

TrustRadius Insights

MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (24)
    9.0
    90%
  • Call park (26)
    8.6
    86%
  • Directory of employee names (27)
    8.3
    83%
  • Call recording (23)
    8.3
    83%
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Pricing

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Essentials

$20.99

On Premise
per user/per month

Premier

$26.59

On Premise
per user/per month

Elite

$38.49

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

MiCloud Connect - Client Demo

YouTube

MiCloud Connect Client Demo

YouTube

MiCloud Connect Client Demo

YouTube

MiCloud Connect Demo

YouTube

MiCloud Connect Demo

YouTube

Mitel MiCloud Connect Business SMS

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.2
Avg 8.2

Call Management

Customized phone system settings

8.6
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

6.2
Avg 8.3
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Product Details

What is MiCloud Connect?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect Screenshots

Screenshot of ShoreTel ConnectScreenshot of Mobile AndroidScreenshot of Mobile iosScreenshot of Teamwork Android

MiCloud Connect Video

MiCloud Connect Client Demo

MiCloud Connect Competitors

MiCloud Connect Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

MiCloud Connect Downloadables

Frequently Asked Questions

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

NICE CXone, MondoTalk, and NetFortris are common alternatives for MiCloud Connect.

Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.

The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(115)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have leveraged the software's feature set and add-ons to effectively manage call logs and activity, streamlining telephony functions and enabling users to become more independent of IT support. The intuitive GUI-based setup offers multiple options for call routing, forwarding, automatic transfer, and voicemail management. The ease and intuitiveness of transferring calls and taking messages with MiCloud Connect have saved users valuable time.

Furthermore, MiCloud Connect's one-click dialing of colleagues promotes efficient communication within organizations. The software enables true four-digit dialing across WAN, resulting in significant cost reduction for medium-sized offices. In addition to voice calls, MiCloud Connect also offers conferencing, fax to email capabilities, and chat messaging for quick responses within the organization, enhancing collaboration and productivity. The centralized platform enables seamless work in and out of the office, making it easy to manage multiple office locations with one interface. With its user-friendly features and ability to integrate multiple systems, MiCloud Connect proves to be a valuable solution for organizations looking for cost-effective voice communications and unified collaboration tools.

Attribute Ratings

Reviews

(26-50 of 63)
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April 03, 2017

For the non-technical user, ShoreTel phones are a no brainer

Jay Brackman | TrustRadius Reviewer
Jay Brackman
Business Development /Subject Matter Expert- Managed IT Services
Standard Office Systems (Computer Networking, 51-200 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
It is great for all situations. Whether you have one office in the US or many offices around the country or the globe, ShoreTel has a platform that can adapt and grow with you. The Hybrid Sites feature is great, too. You can have some sites with an on premise system and other smaller ones with just cloud systems, and they can still work together, as if they were one system (it is one system, basically).
January 18, 2017

Shore-nuff ShoreTel is still Awesome!

Ryan Graven | TrustRadius Reviewer
Ryan Graven
Vice President
Matrix Networks (Telecommunications, 11-50 employees)
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Excellent reliability with the on-premises solution, I would recommend for any organization in any industry. We support a wide variety of businesses from almost any industry and haven't found one that ShoreTel isn't a good fit for. I would say that if you are looking for a bare bones telephony solution ShoreTel is not the answer. The system is built for those looking to leverage technology - and invest in it.
November 18, 2016

Shortel Install and expansion

Josh Novak | TrustRadius Reviewer
Josh Novak
Manager of IT Services
Angstrom Graphics (Printing, 201-500 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well, I have been informed of newer cloud solutions that only rely on plugging the phones into the network and not needing any PRI or phone system on prem. This would make for a very inexpensive phone system. I am not sure how inter-office calls would work if the internet is down however.
November 15, 2016

ShoreTel worked for us

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ShoreTel support is probably great for direct customers. But through a state contract we are forced to utilize a third party for support and they are not always responsive or helpful.
October 20, 2016

ShoreTel is worth a look for small to mid sized companies with advanced needs

Brandon Shandelson | TrustRadius Reviewer
Brandon Shandelson
IT Manager
Learner's Digest International (E-Learning, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It seems well suited for a small to mid sized company, especially if users are mobile or geographically dispersed. This is because they offer tools to make those users easy to provide service to.
May 19, 2016

ShoreTel

Verified User
Administrative Assistant in Corporate
Textiles Company, 51-200 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If customer support were able to keep up with customer needs, ShoreTel would be a great service. It has declined of late, and I would be hard-pressed to recommend it to anyone.
November 30, 2015

Successful long lived ShoreTel on premise PBX deployment

Verified User
Manager in Information Technology
Management Consulting Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For a deployment that has a significant SIP requirement, I would investigate very closely to ensure that the platform is viable for the company needs. It is my understanding that the newer releases of the software have more a stable SIP. We do not use SIP heavily, but I had some challenges with the few projects I have worked on.
June 13, 2015

ShoreTel VoIP - providing simplicity and functionality at the best cost.

Verified User
Executive in Information Technology
Telecommunications Company, 1-10 employees
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
ShoreTel has a distributed architecture and can scale from 5 to 20,000 users so it fits very well across all verticals and company sizes. ShoreTel also has a hosted offering called ShoreTel SKY so if there is a preference for a cloud based solution then ShoreTel can meet their needs as well. The issues we run across are usually related to the network not being VoIP ready - no MPLS/QoS on the WAN, no PoE on local switches, cabling issues, obsolete hardware and inside wiring.
February 25, 2015

Shoretel VOIP review

Verified User
Director in Legal
Legal Services Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Shoretel is best suited for small to medium sized implementations, under about 3,000 units. We were using roughly 250 units, in various offices. It was a spectacular implementation, one which for various reasons had to be implemented within 2 months, from the knowledge that we had to do it, to completion. We were able to complete the installation within the time frame required.
February 04, 2015

ShoreTel Sky. Great service from a great company.

Mark Famiglietti | TrustRadius Reviewer
Mark Famiglietti
Director of Technology Alliances
Patron Technology (Computer Software, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I recommend ShoreTel Sky to colleagues because of three main questions:
1) How reliable is the service? ShoreTel Sky is very reliable. I never have to think about it.
2) Does it meet the needs of our users? ShoreTel Sky provides dial tone to whatever device you need (desk set, mobile phone, soft phone, etc), on-demand conferencing, international, CRM integration.
3) Do they provide great support? ShoreTel Sky support is fast, effective and dependable. They provide the necessary guidance when new features are needed or modifications to existing functionality is requested.
December 04, 2014

A Great Partner Relationship

Darcy Johnson, MBA | TrustRadius Reviewer
Darcy Johnson, MBA
Chief Financial Officer (CFO)
HB Health LLC (Wholesale, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
This is an up and coming company, which is very forward thinking, and will be a wonderful partner for us going forward. We have used them for almost 2 years now and we have seen our company grow, and they have been flexible with us and our changes. ShoreTel is definitely on the right path to being an excellent business partner.
July 05, 2014

ShoreTel Sky, a young company with a lot of promise.

Wayne Morse | TrustRadius Reviewer
Wayne Morse
Senior Telecommunications Engineer and Contract Analyst
Mears Transportation Group (Transportation/Trucking/Railroad, 1001-5000 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Call center environments (I have two 24/7 call center) it would not be appropriate without a proper backup in place. They have too many QOS issues to entrust a 24/7 call center to them. In an office environment where you don't need your phone at all times, it would be better ideal. Although it is a problem, there are ways to configure your number to forward to your cell in case your desk phone isn't available. This will eliminate this problem for the office. It just depends on what how critical the desk phone is to your company.
June 30, 2014

ShoreTel - both phone and computer

Verified User
Consultant in Information Technology
Financial Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ShoreTel is great for businesses that have an in-house call center, help desk, or other department that uses a simple ACD-like system. ShoreTel can be maintained by the IT Department once it's installed, unlike a traditional PBX system. ShoreTel fits nicely in a small space - the servers and switches needed to run it are not large, nor are the phones. It would be great for a business with many small offices.
June 30, 2014

ShoreTel VoIP: Simplicity, Scalability & Reliability

Young Kim | TrustRadius Reviewer
Young Kim
Strategic Account Manager
Nortec Communications (Information Technology and Services, 11-50 employees)
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Simplicity is one of the major key points in the ShoreTel solution. If you are looking for an easy to manage on-premise VoIP solution that doesn't break the bank, you should definitely consider researching ShoreTel.
June 20, 2014

ShoreTel is the way to go for VoIP.

Jeremy Garver | TrustRadius Reviewer
Jeremy Garver
IP Practice Manager
Vology (Computer & Network Security, 201-500 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Highly recommend using a PRI as opposed to SIP trunks. I recommend that with any phone system, not just ShoreTel. You will need to hire a certified and experienced installer to get you going, but for day-to-day operations the office administrator could learn to administer the platform.
June 17, 2014

Shoretel doesn't fall shor(t).

Verified User
Administrator in Information Technology
Government Administration Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ShoreTel is well suited for just about any environment looking to add to their IP VOIP telephony suite. It can do anything that all the big players do, like CISCO, at a fraction of the cost in some cases. The best way to get integrated into your environment is to hook up with a good telecom vendor that can share the burden of initial setup. There are some complexities that if you aren't experienced in VOIP, then telephony can be a broad stroke for your run of the mill IT department.
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