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MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have …
Starting at $20.99 per user/per month
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What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
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Popular Features
- Answering rules (24)9.090%
- Call park (26)8.686%
- Directory of employee names (27)8.383%
- Call recording (23)8.383%
Pricing
Essentials
$20.99
On Premise
per user/per month
Premier
$26.59
On Premise
per user/per month
Elite
$38.49
On Premise
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
MiCloud Connect - Client Demo
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MiCloud Connect Client Demo
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MiCloud Connect Client Demo
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MiCloud Connect Demo
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MiCloud Connect Demo
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Mitel MiCloud Connect Business SMS
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Product Details
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What is MiCloud Connect?
MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
MiCloud Connect Screenshots
MiCloud Connect Video
MiCloud Connect Client Demo
MiCloud Connect Competitors
MiCloud Connect Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
MiCloud Connect Downloadables
Frequently Asked Questions
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.
The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have leveraged the software's feature set and add-ons to effectively manage call logs and activity, streamlining telephony functions and enabling users to become more independent of IT support. The intuitive GUI-based setup offers multiple options for call routing, forwarding, automatic transfer, and voicemail management. The ease and intuitiveness of transferring calls and taking messages with MiCloud Connect have saved users valuable time.
Furthermore, MiCloud Connect's one-click dialing of colleagues promotes efficient communication within organizations. The software enables true four-digit dialing across WAN, resulting in significant cost reduction for medium-sized offices. In addition to voice calls, MiCloud Connect also offers conferencing, fax to email capabilities, and chat messaging for quick responses within the organization, enhancing collaboration and productivity. The centralized platform enables seamless work in and out of the office, making it easy to manage multiple office locations with one interface. With its user-friendly features and ability to integrate multiple systems, MiCloud Connect proves to be a valuable solution for organizations looking for cost-effective voice communications and unified collaboration tools.
Attribute Ratings
Reviews
(26-50 of 62)Companies can't remove reviews or game the system. Here's why
- It's increased productivity across the board. I can only imagine that is saving us money in resources and collaboration.
January 18, 2017
Shore-nuff ShoreTel is still Awesome!
- Positive ROI
November 18, 2016
Shortel Install and expansion
- We have removed a receptionist from our remote location which saves us roughly $2,000 a month.
- We have gone down to one PRI which has saved us roughly $500 a month.
November 16, 2016
Shortel makes business simple!
- We believe for the money, there was great ROI
- ShoreTel allows for sales and support teams to positively impact the business by serving customers.
August 10, 2016
ShoreTel works for our mobile workforce
Score 1 out of 10
Vetted Review
Verified User
- Better customer service from features
- No long distance charges
- Hardware - Rent Cisco phones. The shoretel hardware is subpar
May 19, 2016
ShoreTel
- I can't honestly speak to that. I did not choose the system, but am working with it as an administrator. In terms of time wasted, trying to get things done... that's another question.
- call recording (Pos)
- call accounting (Pos)
- Scribe
April 27, 2016
ShareTel for ShoreTel
- It allows us to see where our weaknesses are as far as the amount of calls we're making - or lack thereof
- Trusted phone service - rarely fails us - which keeps our company working
November 30, 2015
Successful long lived ShoreTel on premise PBX deployment
- Huge cost savings on international toll bypass.
- Significant savings on equipment purchases due to longevity of hardware platform.
- A few challenges with international compatibility created some cost as a result of making changes to our processes and footprint, but these minor costs were far eclipsed by what we have saved on least cost routing.
- Level 1 administration is easy enough that PBX specialists are not required for MACD.
July 14, 2015
Shoretel Sky
Score 8 out of 10
Vetted Review
Verified User
- We can now record, review and score individual phone calls.
- From a business perspective we spend very little time having to administer our system and our clients have had the same experience. This frees up time to focus on other business goals and objectives. Since most IT organizations are understaffed this is a tremendous benefit.
- From an end user perspective the phones and UC tools are easy to adopt and use and that is why companies that go with ShoreTel always get a greater ROI ( IMHO) - the investment is only worth it if the new technology is actually adopted at the user level.
- Calculated total hard costs of hardware and deployment was fully repaid via long distance savings, reduced lines charges and consolidation in less than 18 months. Our ROI did not account for any other benefits other than hard Telco costs.
- Providing extension dialing, universal voice mail and advanced feature sets (call routing, mobility, etc.) has made out telephone platform a productivity enhancer.
March 26, 2015
Shoretel Sky
Score 2 out of 10
Vetted Review
Verified User
February 25, 2015
Shoretel VOIP review
- Increased employee efficiency.
- Improved integration with Outlook and using Smartphones to listen to voicemail.
- Better customer service, in that we were able to respond to their needs more quickly when attorneys were out of the office.
February 25, 2015
ShoreTel VOIP System Review
- We definitely have better customer service and areas that have trunks that used to be long distance are now local calls.
February 04, 2015
ShoreTel Sky. Great service from a great company.
Score 8 out of 10
Vetted Review
Verified User
- We've experienced overall ROI because our phones are up virtually 100% of the time. Our previous vendor had frequent service interruptions which caused our company to lose productivity.
- With ShoreTel Sky, our staff is able to work on-site or remote without our clients or their team members even noticing. Call flow and routing, conferencing, Mobility, Scribe enable our teams to work whenever and wherever they are.
- Advanced reporting helps our Business Affairs department track and monitor usage.
- Salesforce integration helps our team document interactions with clients more efficiently with less effort.
December 19, 2014
ShoreTel outshines the rest
- Increased productivity
- Easy to use
- Easy to troubleshoot
December 04, 2014
A Great Partner Relationship
Score 9 out of 10
Vetted Review
Verified User
- We have been able to track how many calls are coming into the offices, and being able to schedule around that - not have people sitting around "waiting" to answer the phone... this has saved us $10,000 in the first 6 months
- The communication between offices is priceless! We are more effective.
July 05, 2014
ShoreTel Sky, a young company with a lot of promise.
- Customer service is a big plus, they have a great customer service team that always answers and always works to fix the problem.
- Their cost has significantly reduced our monthly costs in terms of cost-per-person.
- The outages have really caused some concern about taking this mainstream with our three companies. Phones are critical in our work environment so although what we have works 95% of the time, that 5 percent keeps me from moving further ahead with ShoreTel.
June 30, 2014
ShoreTel - both phone and computer
- The call center feature is great for ensuring that customer calls are answered promptly and in the order they were received. A custom message can be added to the on-hold queue, and the system can tell customers their estimated hold time.
- If your business has many sites and different phone systems at each, ShoreTel brings all the offices together in one system and people can dial one another by extension rather than over a costly (even long distance) land line.
- For many businesses, cost breaks about even when comparing VoIP and PBX systems based on the phone system itself. The cost savings with ShoreTel come from other areas such as support - most IT professionals would be comfortable supporting ShoreTel, as it is server and switch based. Traditional phone systems generally have to be maintained by phone experts.
June 30, 2014
ShoreTel VoIP: Simplicity, Scalability & Reliability
- Return on Investment
- Scalability: No Rip & Replace; Shoretel appliances are "stackable"; can always add more as your organization grows
Score 9 out of 10
Vetted Review
Verified User
- Using ShoreTel company wide, with offices throughout the country, saves costs on long-distance charges.
- Increased employee productivity via the use of presence information with Outlook integration.
June 20, 2014
ShoreTel is the way to go for VoIP.
- This really is dependent upon each individual environment. In the environments that I have seen; the positive impacts have been the ROI when compared to the competition and the increased employee efficiency.
June 17, 2014
Shoretel doesn't fall shor(t).
- Customer Service - Our customers love our ShoreTel system because it gets them where they need to be.
- Cost Savings - Moving to VOIP saves everyone money! Management loves it, IT Loves it, your bottom line loves it!
- Internal Communication - No more long distance dialing between locations.. things just work.