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MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have …
Starting at $20.99 per user/per month
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What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
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Popular Features
- Answering rules (24)9.090%
- Call park (26)8.686%
- Directory of employee names (27)8.383%
- Call recording (23)8.383%
Pricing
Essentials
$20.99
On Premise
per user/per month
Premier
$26.59
On Premise
per user/per month
Elite
$38.49
On Premise
per user/per month
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
MiCloud Connect - Client Demo
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MiCloud Connect Client Demo
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MiCloud Connect Client Demo
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MiCloud Connect Demo
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MiCloud Connect Demo
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Mitel MiCloud Connect Business SMS
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Product Details
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What is MiCloud Connect?
MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
MiCloud Connect Screenshots
MiCloud Connect Video
MiCloud Connect Client Demo
MiCloud Connect Competitors
MiCloud Connect Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
MiCloud Connect Downloadables
Frequently Asked Questions
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.
The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have leveraged the software's feature set and add-ons to effectively manage call logs and activity, streamlining telephony functions and enabling users to become more independent of IT support. The intuitive GUI-based setup offers multiple options for call routing, forwarding, automatic transfer, and voicemail management. The ease and intuitiveness of transferring calls and taking messages with MiCloud Connect have saved users valuable time.
Furthermore, MiCloud Connect's one-click dialing of colleagues promotes efficient communication within organizations. The software enables true four-digit dialing across WAN, resulting in significant cost reduction for medium-sized offices. In addition to voice calls, MiCloud Connect also offers conferencing, fax to email capabilities, and chat messaging for quick responses within the organization, enhancing collaboration and productivity. The centralized platform enables seamless work in and out of the office, making it easy to manage multiple office locations with one interface. With its user-friendly features and ability to integrate multiple systems, MiCloud Connect proves to be a valuable solution for organizations looking for cost-effective voice communications and unified collaboration tools.
Attribute Ratings
Reviews
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November 15, 2016
ShoreTel worked for us
Currently ShoreTel is implemented for a select few departments across the institution. It was chosen as a VOIP solution to allow more flexibility for our enrollment services department.
ShoreTel is being used across our main business unit. We are using its VOIP and call center features.
August 10, 2016
ShoreTel works for our mobile workforce
Score 1 out of 10
Vetted Review
Verified User
Our whole company uses it
May 19, 2016
ShoreTel
ShoreTel is being used across the whole organization, with three official locations, and a number of employees who work remotely.
Our company uses ShoreTel throughout the entire organization. Each person has their own DID, and the ability to use all basic applications, scribe, efax as well as communicator. We also utilize the call accounting software as well as call recording software. This helps address the problems presented with outbound dialing, training, receiving messages,
April 27, 2016
ShareTel for ShoreTel
Our whole organization uses ShoreTel. We rarely have issues and when we do, the customer service and IT support is great! Voicemails go through ShoreTel and so does our monitoring of our employee's phone usage. The reporting functionality is awesome as well.
November 30, 2015
Successful long lived ShoreTel on premise PBX deployment
ShoreTel on-premise IP PBX is used for global deployment across multiple offices in North America, EMEA, and APAC. It is also used to support employee telephony as well as client facing call centers that are geographically distributed.
ConvergeData is a Certified ShoreTel reseller in Florida and Texas that also uses ShoreTel for our internal phone system.
We use ShoreTel at Lakeside Industries as our primary enterprise voice communications platform. 15 locations across 3 states are connected together all on a common ShoreTel system. ShoreTel allows us to reduce long distance costs and provide 4 digit extensions for every person in our organization. Our calculated ROI on our investment in ShoreTel was 18 months.
February 25, 2015
Shoretel VOIP review
ShoreTel is used by the entire organization. It addressed a problem with poor desk phone usage and integration in Outlook. We had an old non-VOIP system, and were looking for a newer system. ShoreTel met our needs and is very easy to administer. We are extremely happy with the decision to use ShoreTel.
February 25, 2015
ShoreTel VOIP System Review
Our entire organization uses ShoreTel. We use it for conferencing. We can have up to 20 users simultaneously in one conference. We alse use it for fax to email capabilities. We have also purchased the chat feature so that employees can shoot a simple chat message over to a colleague for a quick response. Our entire call center is integrated with ShoreTel. The ShoreTel call manager allows you to see an end users telephone presence whether they are available, on the phone, in a meeting, or out of the office. It is a very user friendly product.
December 19, 2014
ShoreTel outshines the rest
ShoreTel VOIP is used by the entire organization here. We utilize Contact Center for our Customer Service team and Dispatch group. We are a 24/7 utilities company so the phone system is crucial in our line of business. ShoreTel is great!!!!
July 05, 2014
ShoreTel Sky, a young company with a lot of promise.
ShoreTel Sky has been implemented across three companies that I manage and support. At my location in Orlando Florida, it is used as a test base for service and hardware, however, we currently have ShoreTel Sky deployed at three of our offices across the U.S. It address an issue we were having regarding continuity. We had several phone systems scattered across 8 different offices and ShoreTel Sky is providing us a unified way to manage multiple office locations with one interface. I am the only Telecom Engineer for all three business entities so having one interface is a huge plus for some one like me.
June 30, 2014
ShoreTel - both phone and computer
Most businesses where I used/supported/installed ShoreTel benefited most from interoffice dialing by extension. Also, the speaker phones have excellent audio quality. The system allows for customized paging and has very customizable auto attendant and call center features out of the box. More complex versions can be purchased, but every place I have worked with ShoreTel was satisfied with the out-of-box features. The phones are also aesthetically pleasing and comfortable to use.
June 30, 2014
ShoreTel VoIP: Simplicity, Scalability & Reliability
Nortec Communications currently uses the ShoreTel VoIP system across the whole organization. Being in a Sales role, I'm always on the road visiting clients and potential customers; with ShoreTel's Mobility solution, I can make calls from my cell phone with my Office extension as if I'm in the office. I also work out of my home office often and I can use my Softphone to make & receive calls via my laptop/device with the ShoreTel Communicator client.
Score 9 out of 10
Vetted Review
Verified User
I work for a managed service provider supporting clients who use ShoreTel for voice calls (internal & external) and presence/instant messaging.
June 20, 2014
ShoreTel is the way to go for VoIP.
We are using ShoreTel throughout our entire organization as our voice communications platform. We also resell and implement ShoreTel products with our customers.
The ShoreTel environment has resolved our call center and sales communication nightmares. The biggest asset is the included communicator which gives everyone the access they need to have communications at the tip of their fingers.
The ShoreTel environment has resolved our call center and sales communication nightmares. The biggest asset is the included communicator which gives everyone the access they need to have communications at the tip of their fingers.
June 17, 2014
Shoretel doesn't fall shor(t).
I've had experiences with Shoretel at multiple organizations. It's addresses all of our problems with telephony that I can think of. From ease of use for users to ease of management by IT faculty. They're one of the first solutions I recommend to friends looking for VOIP recommendations. One of my favorite problems it addresses is easy hunt grouping and telephone moves.
June 17, 2014
Shoretel is Synonymous with VOIP
Shoretel was a great tool for several companies I worked for. In both cases I had the extremes of either end. Large Enterprise Contact Center usage to manage a call center of over 100 agents, to a small 20 to 30 agent Customer Service. Shoretel enabled me to make on the fly decisions when changes happened quickly. The Shoreware director helped with setting up Call Attendants, VM, extensions and call flow quickly and efficiently. At the time, both companies were used to wired PSTN traditional telecom systems. Expensive hardware and outdated software would require more time and follow up work to complete a given task. Utilizing VOIP, we gained the flexibilty to drop a system into a location that has existing network access with little or no effort. The Total cost of the system was a win for us as we saved over 45% in costs from traditional telecom costs.
June 17, 2014
ShoreTel - End User Dream
ShoreTel VOIP was used across the whole organization, and it specifically helped centralize customer service and reduce the time our customers were on hold. Our goal was to get our customers on the phone with a human as quickly as possible, and ShoreTel allowed this to happen with very little effort.
April 08, 2014
review of shoretel
Score 5 out of 10
Vetted Review
Verified User
We replaced our previous provider because ShoreTel can record conversations and allow us to listen in on conversations.