Overview
What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
MiCloud Connect Review
Mitel - I tell you it's worth it!
An essential tool for business communication.
Essential for Office Communication
A perfect phone solution, but a less than perfect conferencing solution.
ShoreTel Sky VoiP review and consideration
A Shoretel Sky review from a company that recently deployed it.
Eye on the ball...
easy to use application, sometimes a bit technical
MiCloud is a great benefit to our company
MiCloud Connect Review
ShoreTel - a great product for any SMB
ShoreTel Easy and Rock Solid
Shoretel is made for all business models, big and small!
ShoreTel review from the trenches
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (24)9.090%
- Call park (26)8.686%
- Directory of employee names (27)8.383%
- Call recording (23)8.383%
Pricing
Essentials
$20.99
Premier
$26.59
Elite
$38.49
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
MiCloud Connect - Client Demo
MiCloud Connect Client Demo
MiCloud Connect Client Demo
MiCloud Connect Demo
MiCloud Connect Demo
Mitel MiCloud Connect Business SMS
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 7.5Hosted PBX(15) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8.3Multi-level Interactive Voice Response (IVR)(15) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8User templates(16) Ratings
Create and apply batch configurations to multiple users at once
- 8.6Call reports(21) Ratings
Historical call analysis and trending metrics
- 8.3Directory of employee names(27) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 9Answering rules(24) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.3Call recording(23) Ratings
Automatic recording of inbound and outbound calls
- 8.6Call park(26) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.6Call screening(22) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.3Message alerts(23) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 8Video conferencing(8) Ratings
Built-in video conferencing capabilities
- 9Audio conferencing(23) Ratings
Audio conferencing credentials for all on the system.
- 7Video screen sharing(4) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 6.7Instant messaging(5) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8Mobile app for iOS(14) Ratings
App for iPhone and iPad
- 4.5Mobile app for Android(12) Ratings
Android app
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is MiCloud Connect?
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
MiCloud Connect Screenshots
MiCloud Connect Video
MiCloud Connect Competitors
MiCloud Connect Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Mac |
Mobile Application | No |
MiCloud Connect Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(115)Community Insights
- Business Problems Solved
MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have leveraged the software's feature set and add-ons to effectively manage call logs and activity, streamlining telephony functions and enabling users to become more independent of IT support. The intuitive GUI-based setup offers multiple options for call routing, forwarding, automatic transfer, and voicemail management. The ease and intuitiveness of transferring calls and taking messages with MiCloud Connect have saved users valuable time.
Furthermore, MiCloud Connect's one-click dialing of colleagues promotes efficient communication within organizations. The software enables true four-digit dialing across WAN, resulting in significant cost reduction for medium-sized offices. In addition to voice calls, MiCloud Connect also offers conferencing, fax to email capabilities, and chat messaging for quick responses within the organization, enhancing collaboration and productivity. The centralized platform enables seamless work in and out of the office, making it easy to manage multiple office locations with one interface. With its user-friendly features and ability to integrate multiple systems, MiCloud Connect proves to be a valuable solution for organizations looking for cost-effective voice communications and unified collaboration tools.
Attribute Ratings
- 8.6Likelihood to Renew42 ratings
- 10Availability27 ratings
- 5.1Performance9 ratings
- 8Usability21 ratings
- 3.5Support Rating16 ratings
- 2Online Training12 ratings
- 6In-Person Training3 ratings
- 9.6Implementation Rating30 ratings
- 6.4Configurability3 ratings
- 7.6Product Scalability5 ratings
- 9.1Ease of integration1 rating
- 9.1Vendor pre-sale1 rating
- 9.1Vendor post-sale1 rating
Reviews
(1-25 of 46)MiCloud Connect Review
Mitel - I tell you it's worth it!
An essential tool for business communication.
Essential for Office Communication
ShoreTel Sky VoiP review and consideration
Aug 2019 Update: We are still leveraging our Cisco 79XX series phones and have the same great functionality with Mitel. The platform has been updated a bit but as Administrators we have the same controls we did before. We will begin to visit the new offerings that Mitel will push out but for now we remain stable. The options I mentioned above are all still in place and our Phone Assistant still remains strong. I along with a number of users have a Cisco device at home and at work. We all can log on both back and forth from the office and home with no issue.
Eye on the ball...
easy to use application, sometimes a bit technical
MiCloud is a great benefit to our company
MiCloud Connect Review
ShoreTel Easy and Rock Solid
Shoretel is made for all business models, big and small!
ShoreTel review from the trenches
From the perspective of a single technology user.
ShoreTel: It's not Cisco, but it's not bad either.
User Friendly
ShoreTel VoIP PBX
Shoretel sky is great for multiple locations
Unified Communications is a cinch with Shoretel
Great phone system that ShoreTel is
Shore-nuff ShoreTel is still Awesome!
ShoreTel is our central communication tool. The ability to work in and out of the office on one centralized platform is invaluable. My favorite elements of the ShoreTel UC solution is the easy to use conference bridge that is simple to administer and aesthetically pleasing. One touch entry to conference rooms is awesome and I love how simple it is to share with others. I am also a huge fan of the overall look and feel of the desktop client and hardware. It makes our organization appear even more modern than we already are. I would recommend ShoreTel to any business owner looking to improve communications, enhance productivity, and/or improve the appearance of their organization.
As a company that prides ourselves on working with our clients to provide education and on-going learning, we have even created a repository of useful how-to guides and best practice articles. They can be reached here: