Name: Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated
Rating: 5.5 (4 reviews)
Author: Microsoft

Overview

What is Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated?

Microsoft Dynamics 365 - Gamification is the product formerly known as FantasySalesTeam, originally developed by the Austin based company of the same name, a sales gamification platform acquired by Microsoft (August, 2015). The product has been discontinued since September 2021,…

Learn from top reviewers

Is Dynamics 365 Gamification right for you?

Rating: 6 out of 10

September 29, 2020

IncentivizedVetted ReviewVerified User

We were using MS Dynamics 365 Gamification for our customer service. This was to help us keep our Customer Service agents working hard. We used this to help our agents' close ...

Verified user

Former Employee

3 years of experience

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Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated

N/A

Unavailable

What is Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated?

Microsoft Dynamics 365 - Gamification is the product formerly known as FantasySalesTeam, originally developed by the Austin based company of the same name, a sales gamification platform acquired by Microsoft (August, 2015). The product has been discontinued since September 2021, and is no longer…

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Product Details

About
Tech Details

What is Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated?

Microsoft Dynamics 365 - Gamification is the product formerly known as FantasySalesTeam, originally developed by the Austin based company of the same name, a sales gamification platform acquired by Microsoft (August, 2015). The product has been discontinued since September 2021, and is no longer functional.

Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated Technical Details

Operating Systems	Unspecified
Mobile Application	No

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Is Dynamics 365 Gamification right for you?

Rating: 6 out of 10

Incentivized

September 29, 2020

Verified User

Former Employee in Information Technology

Consumer Electronics Company, 51-200 employees

Vetted Review

Verified User

3 years of experience

Use Cases and Deployment Scope

We were using MS Dynamics 365 Gamification for our customer service. This was to help us keep our Customer Service agents working hard. We used this to help our agents' close cases in a week, and see who is doing the most work in a week. This also helped us work on giving people credit where credit is due.

Pros

Easy to setup
Easy for people to view the dashboard
Great KPI's out of the box

Cons

Sometimes the workflows did not fire correctly
Creating custom KPI's are harder to setup
Wish to have these in a PowerBI

Likelihood to Recommend

This is a great way to help show people's progress to others. I also liked the way we can set up rewards for those that hit the target. It would be nice to be able to have the data into PowerBI as well since most people are moving reports and KPI's in PowerBI.

Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated Feature Ratings

Sales Gamification (12)

54.16666666666667%

5.4

Sales contest templates: 50%
5.0
Custom sales contests: 70%
7.0
Team competitions: 80%
8.0
Multiple competitions: N/A
N/A
Contest flexibility: 70%
7.0
Sales rep view: 70%
7.0
Mobile game functionality: N/A
N/A
Game notifications & updates: 80%
8.0
Social competition / Game collaboration: 80%
8.0
Sales game integration to Salesforce: N/A
N/A
Sales performance reporting: 60%
6.0
TV streaming: 90%
9.0

Return on Investment

It helped us close more cases.

Alternatives Considered

Microsoft Power BI

We used MS Dynamics 365 Gamification because we did not have a Power BI team. The dashboards and animations are better than just having a dashboard. It was also nice to have the KPI's already built, where we did not have to build them to do something so simple. Liked how easy the updates were between the Dynamics system.

Support Rating

7

I gave it a seven rating for support. The support we used was just the whitepapers and documentation that Microsoft provides. Microsoft does very well in its documentation. I think its pretty simple to install and configure the system, it's pretty basic on getting it setup.

Usability

8

It was easy for end users to use the system, or be able to put in on a TV to show the reports. I did not give it a 9 or 10 as the usability for an admin. It takes a good amount of time and knowledge around where to go to to do your job.