Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged…
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Microsoft Parature (Discontinued) Pricing-Related Quotes
Interactive Intelligence (Information Technology and Services, 51-200 employees)
I have come to realize how robust Parature really is. This comes at the cost of being able to "play nice with others". While my current company's ticketing … ticketing solutions, but hits strongly in the middle ground (ease of use, cost, customizability, etc.)
We would not want to start over with a new solution. We also feel the pricing structure is fair. There really is no compelling reason to consider alternatives … 20%. As our knowledge database grew over time it has proven to be a more valued tool. The self service portal (and Parature) is used by our Client Service … functionality calls. This allows them to focus on calls that…
that need to be addressed. Adjusting filter settings and dropdown ticket values that customers need to input help get the right questions to the right people … The only downside we've found to using Parature is the price per seat. Having individual seats for a whole team can…