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Microsoft Parature (Discontinued)

Microsoft Parature (Discontinued)

Overview

What is Microsoft Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in…

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Recent Reviews

Decent but not great.

7 out of 10
August 23, 2014
Incentivized
Parature was used as a sole system of record for all our customer support cases, reviews, and feature requests. We used Parature to build …
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Parature - meh!

1 out of 10
August 06, 2014
Incentivized
I was using Parature when I was working at Blackboard Inc. The product was used as a CRM for our internal use and then was being used as a …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Microsoft Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

N/A
Unavailable
What is Spiceworks Help Desk?

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and…

What is Salesforce Service Cloud?

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

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Product Details

What is Microsoft Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged to migrate to Microsoft Dynamics 365 Customer Service.

Microsoft Parature (Discontinued) Competitors

Microsoft Parature (Discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(13)

Attribute Ratings

Reviews

(1-9 of 9)
Companies can't remove reviews or game the system. Here's why
Rusty Wilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Before choosing Parature we reviewed many of the currently available solutions before building our short list of Parature, SugarCRM, Zendesk, Salesforce, and NetSuite. In the end, the licensing models for Salesforce and Netsuite eliminated them from consideration. The SugarCRM solution was our current solution, and didn't appear to be a key area of focus for Sugar (though we continue to use SugarCRM for everything except the Ticketing feature). Zendesk lacked the Download Module feature which is a critical element of our deployment.

In the end, it was Parature that addressed all of the needs we identified and did so in a single, hosted solution. It was also one of the least expensive to deploy and maintain.
Brendon Newell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Parature comes in at just the right blend between ticketing solutions like Ceridian and Remedy. Ceridian is a little too cut-down/simple while Remedy can be mired by its complexity. Parature shares the same features as quite a few other ticketing solutions, but hits strongly in the middle ground (ease of use, cost, customizability, etc.)
August 06, 2014

Parature - meh!

Score 1 out of 10
Vetted Review
Verified User
Incentivized
Salesforce is so much more intuitive and the layout is so much better. I never had any training nor did I need it with SF and with Parature it was a constant battle to understand its issues. I don't like to feel I have to resort to a manual every time I use the product.
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