December 18, 2014
Score 9 out of 10
Read Rusty Wilson's full review
Likelihood to Renew
We will very likely renew Parature for the fifth consecutive year; however, unlike the prior 4 years, we will review competitors this time and the market has changed and new options are available. Zendesk has come a very long way in the last 4 years and presents a possible alternative. Parature is still the only solution I'm aware of with an easy to use Download Module and this alone may be the deciding factor.