Microsoft Parature (Discontinued)

Microsoft Parature (Discontinued)

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Score 5.0 out of 100
Microsoft Parature (Discontinued)

Overview

Recent Reviews

Decent but not great.

7 out of 10
August 23, 2014
Parature was used as a sole system of record for all our customer support cases, reviews, and feature requests. We used Parature to build …
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Parature - meh!

1 out of 10
August 06, 2014
I was using Parature when I was working at Blackboard Inc. The product was used as a CRM for our internal use and then was being used as a …
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Pricing

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What is Microsoft Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Zendesk Support Suite?

The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such…

What is LiveAgent?

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. The vendor states users can increase productivity by taking advantage…

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Product Details

What is Microsoft Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged to migrate to Microsoft Dynamics 365 Customer Service.

Microsoft Parature (Discontinued) Competitors

Microsoft Parature (Discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What are Microsoft Parature (Discontinued)'s top competitors?

TeamSupport are common alternatives for Microsoft Parature (Discontinued).

What is Microsoft Parature (Discontinued)'s best feature?

Reviewers rate Availability highest, with a score of 7.5.

Who uses Microsoft Parature (Discontinued)?

The most common users of Microsoft Parature (Discontinued) are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews and Ratings

 (13)

Ratings

Reviews

(1-10 of 10)
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Rusty Wilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We will very likely renew Parature for the fifth consecutive year; however, unlike the prior 4 years, we will review competitors this time and the market has changed and new options are available. Zendesk has come a very long way in the last 4 years and presents a possible alternative. Parature is still the only solution I'm aware of with an easy to use Download Module and this alone may be the deciding factor.
Brendon Newell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
I would match my likelyhood of renewing the use of Parature to my produce review. While I am not currently in a position to request the use of this ticketing tool, I would continue to suggest it to others. If I were to start working for another company without a ticketing CRM, I would place Parature fairly high on my list of contenders!
Score 8 out of 10
Vetted Review
Verified User
Review Source
The self help portal has proven to be a winner with our client base. It took time to make it as usable as it has become. We would not want to start over with a new solution. We also feel the pricing structure is fair. There really is no compelling reason to consider alternatives.
August 06, 2014

Parature - meh!

Score 1 out of 10
Vetted Review
Verified User
Review Source
It needs a lot of work and I feel that it is so unpolished and for a company like Blackboard you would think they would have spent more time investigating all possible scenarios.
Score 3 out of 10
Vetted Review
Verified User
Review Source
We left Parature for Salesforce Service Cloud. While Parature was functional, as our business matured we needed better support, more stability, and a lot more features. In addition, it integrated with our sales, marketing, and finance department, allowing us to all use a single solution and be able to share information across departments.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Parature service is provided by our client and we have adapted our ticket income to the versatility of this service to the point where reversing or undoing the current processes would be an endeavor and greater investment than simply renewing the service. It's a reliable service that rarely has any technical issues, but when an error occurs the support and development teams are usually already investigating the cause and have it addressed immediately. With such a great working service, there's little reason not to renew.