Skip to main content
TrustRadius
Microsoft Intune

Microsoft Intune
Formerly Microsoft Endpoint Manager

Overview

What is Microsoft Intune?

Microsoft Intune (formerly Microsoft Endpoint Manager), combining the capabilities of the former Microsoft System Center Configuration Manager, SCCM or ConfigMgr, is presented as a unified endpoint management option.Microsoft Intune is an endpoint management solution for mobile devices, an MDM solution…

Read more
Recent Reviews

Microsoft Intune Review

9 out of 10
January 17, 2020
Incentivized
We use it for mobile device management, mobile application management, Mac OS management, and Windows 10 management. I have also converted …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

Microsoft 365 Business Basic

$5

On Premise
per user/per month

Microsoft 365 For Individuals

$6.99

On Premise
per month

Microsoft 365 Apps

$8.25

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is Microsoft Intune?

Microsoft Intune (formerly Microsoft Endpoint Manager), combining the capabilities of the former Microsoft System Center Configuration Manager, SCCM or ConfigMgr, is presented as a unified endpoint management option.

Microsoft Intune is an endpoint management solution for mobile devices, an MDM solution that allows the user to securely manage iOS, Android, Windows, and macOS devices with a single endpoint management solution.

The component Endpoint Configuration Manager (the former SCCM) is a system monitoring and management platform that can be deployed as an agent, via the cloud, or on-premises. It can manage systems across OS types (Windows, Mac, Linux), as well as multiple environments, including servers, virtual environments, and mobile devices from a single management console, and supports scaling capabilities, such as future application delivery.

The platform includes a customizable reporting tool to inform future business software decisions. It also enables endpoint protection from malware and vulnerability identification within the monitored systems and infrastructure.

Microsoft Intune Video

Announcing Microsoft Endpoint Manager

Microsoft Intune Integrations

Microsoft Intune Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationNo

Frequently Asked Questions

Reviewers rate Support Rating highest, with a score of 10.

The most common users of Microsoft Intune are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(315)

Attribute Ratings

Reviews

(1-25 of 46)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Large, centralized IT department with responsibility for, and control over large portions of an organization's IT assets, policies, and security work well with SCCM. The addition of Intune allows for a distributed workforce to receive updates, policies, and security over the internet. Smaller organizations, or groups of smaller departments in a large organization that manage their own IT assets would not be a good fit for the investment in MEM.
Joe Aldeguer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is.

Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
When dealing with a large number of users and devices SCCM has become the right hand of the department in regards to deploying, monitoring and rolling out devices. Making sure all devices are patched and have the latest malware revisions updated and applied has become much easier than before where each individual user was responsible.

Due to the time it takes to apply updates and changes, SCCM would be less appropriate when dealing with a smaller size of users
Score 10 out of 10
Vetted Review
ResellerIncentivized
Microsoft Endpoint Manager (Microsoft Intune + SCCM) is well suited for any organization or company size. Probably is used more in depth in organizations or companies that have 20 or more PCs. Being that Microsoft Endpoint Manager (Microsoft Intune + SCCM) comes with Microsoft 365 Business Premium is a huge plus which makes it very well suited for any size business, especially small businesses.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For any enterprise environment, it will be hard to go wrong with [Microsoft Endpoint Manager (Microsoft Intune + SCCM)]. Is it the perfect solution? No...but when considering integration across the M365/Azure front, it has significant advantage. It is probably overkill for smaller organizations, or for small businesses with limited technology staff. That said, it is not the most complicated product offered by Microsoft :)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If you have a knowledgeable and decent sized server team, this is a fantastic product. However, trying to configure and maintain [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] with only 1 or 2 server engineers, it is quite a handful. Since it is a Microsoft product, you can rely on the stability as well as the security of the application.
Sam Othman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I would implement Microsoft Endpoint Manager without a doubt in a new startup. Between this and Azure Active Directory, there is limited need for on-prem Group Policy & Active Directory. This would allow full cloud management of the enterprise and less need for on-prem services.

It can be tricky to migrate from on-prem to Microsoft Endpoint Manager within a larger organisation as each individual policy item would need to be implemented one by one and tested thoroughly - but well worth the effort to do this.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is good for mid or ent business. Good interfaces and integration with other MS applications and services.
Nowadays lots of companies use BYOD devices and try to manage them with Systems Center Configuration Manager, which bring some security issues and unconvinced. MS Intune may improve this situation and bring lots of benefits.
For small business it is less appropriate because require licenses and IT professionals to manage.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Intune is suitable for scenarios to manage endpoints such as laptop, desktop, and mobile devices. It allows administrators to set up office email and other apps on the personal mobile device of the employees so that they access corporate data all the time. Administrators have full control of the information flow and they have the option to remotely wipe all the data in case of any compromise. Suitable for providing enterprise mobility and secure access to corporate resources. Not sure about less appropriate scenarios.
Kurt Ferguson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SCCM is awesome for patching and great for application deployment as well. If you use powerful add-ons like PatchMyPC and use Microsoft Azure integration to extend its reach to remote machines, it is truly indispensable. It may be less so if you don't have the money for those additions. If you already have an effective patching solution that also handles third-party and remote patching, SCCM may not be worth the effort.
January 17, 2020

Microsoft Intune Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is well suited if you are an Office 365 shop. The ecosystem and security cannot be matched. Securing data and DLP is built-in or works together. It is a really cost-effective solution for MDM, MAM, and endpoint management.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is well suited in organizations that are looking for an all-in-one Systems Management solution, that is well-known in the industry, and comes from a vendor that is also well-known, and that offers good support for this kind of product. It is less suited for organizations that want to use something right away, without a whole lot of setup/management on the back-end. This also wouldn't be suited for organizations that don't have funding for their IT folks to get formal training in the use of the product or have the time to read through the documentation, etc.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Well suited where you have a vulnerability and just push the needed patch without going around each and every computer and addresses issues where the patch was released out of band. This saves valuable time and definitely frees administrators to do other tasks. You can push applications to users without them requiring administrators privileges and therefore still not having to be present!

It's less appropriate when it comes to third-party software patching e.g Winrar, 7Zip, Google Chrome, Firefox and these are not covered by SCCM. I would love for them to be able to extend their patch management to other vendors.
Adam Martin | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Microsoft System Center Configuration Manager is needed for any business with 300 or more PCs. It helps maintain application and security patch compliance. I use it for app deployments mostly, but it is also used for monthly security patch deployments by others on my team. The Software Center app is a nice bonus for end-users.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I know many people have a great experience with System Center Configuration Manager, but it is not suitable for organizations that cannot commit a significant amount of time to configuration and deployment. For example, my organization uses Jamf Pro for Mac management. It took me a couple of days to configure every setting needed for an adequate Mac deployment. System Center Configuration Manager took way longer. Most MSPs in our area do not want to deal with it due to its complexity either. A big organization will find the product more suitable, as configuration tasks are the same whether an organization has 1000 or 10,000 computers, the installation will be more useful with scale. In my case, trying to deploy System Center Configuration Manager as a personal project while doing other tasks was not a success.
Mark Fitzgerald | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is an enterprise. You have to have some level of scale to make this product feasible. It isn't just something you throw into the environment to make your life easier. When you are managing thousands of computers, the equation changes and it is incredibly valuable. It is complex and if not done correctly, it potentially can cause a lot of damage, so make sure you fully understand what you are doing before you press the button.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Microsoft System Center Configuration Manager is great for companies of all sizes, national or international. Its scalability and pinpoint accuracy can be used in all scenarios. However, use downstream servers as distribution points to save on bandwidth and ensure timely updates and easier deployment of individual software packages.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Seems obvious, but if your organization's assets are all based on Microsoft Windows, this is the right product for you. If you have mixed environments, with most of the computers running Linux or Mac, I don't think you'll have the same results. Unfortunately, I can't say much about that, because my experience is only based on a full Windows environment, and honestly, I didn't waste to much time paying attention to other operating systems.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I think it works well enough and helps a lot for a number of scenarios in IT. However, make sure you understand the task ahead and how many hours it will take to maintain. The trade off might not be as good as you think.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Microsoft System Center Configuration Manager isn't too useful for smaller companies. But with businesses of 100+ users and PCs, it is very handy. It allows you to report on and manage all of those PCs. I can easily push out new software to certain PCs. and ensure they are always fresh with either the latest updates or latest builds of Windows.
Angel Swalve | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SCCM provides our company a great support tool allowing our administrator to work behind the scenes and eliminates the staff it would take to touch each computer individually to install software and updates.
It is less appropriate for communication as it does not notify user once software has been updated or installed.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
SCCM is great for large global organizations with over 10,000 devices to manage or more. It is an excellent choice for a Microsoft-centric environment and pretty much the gold standard to for software deployment and patch management for Microsoft operating system devices. If you have a more mixed environment with Linux and Mac OS X, you may want to look at Altiris or WSUS, but keep in mind those products are less scalable.
Return to navigation