Microsoft System Center Service Manager Review
We have more than 400 computers in our company, almost all of them running Windows OS. With Microsoft System Center Service Manager, we …
Overview
What is Microsoft System Center Service Manager?
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.
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Popular Features
- Configuration mangement (6)9.898%
- ITSM collaboration and documentation (6)9.797%
- Asset management dashboard (7)8.787%
- ITSM reports and dashboards (6)7.171%
Pricing
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What is Microsoft System Center Service Manager?
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
What is Microsoft System Center Service Manager?
Microsoft System Center Service Manager is an integrated
platform that is designed for automating and adapting IT Service Management
best practices to an organization’s requirements. The platform includes built-in
processes for incident and problem resolution, change control and asset
lifecycle management.
Microsoft System Center Service Manager Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(47)Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
August 28, 2020
Microsoft System Center Service Manager Review
We have more than 400 computers in our company, almost all of them running Windows OS. With Microsoft System Center Service Manager, we are able to manage them all together. We are able to install/uninstall software to all machines at once, install updates, configurations, and also deploy images to the computers. It is a complete package to maintain infrastructure with lots of features available. The tool indeed saves us a lot of time.
February 18, 2020
Service Manager, Solid overall!
We use this tool for tracking IT service requests in our organization. We use this specifically as an internal IT tool that we use between technical staff across the company. We also are leveraging this tool to automate some of the more routine items that we run across on a daily basis.
February 13, 2019
Great all inclusive tool, but needs to be babied.
We use Microsoft System Center Service Manager for patching physical machines, as a tool for remoting into end-user machines, getting quick info on devices, and building and deploying packages and software to end users. It's a nice, central solution for much of what needs to be done via our service desk.
January 25, 2019
MSCSM is a solid tool
Microsoft System Center is used to push software and security updates throughout the organization. The tool is used for a number of reasons including providing consistent updates, saving manpower and, validation of configuration. We save a significant amount of time, using this tool compared to other tools. The system has configuration into Active Directory which helps to have better control of systems
December 10, 2018
Good ITSM
Used as the main ticketing system on one of the customers. SCSM helps to drive IT processes like incident and change management according to ITIL. Rich reporting capabilities allows us to create informative reports about things going around IT infrastructure, and analyze the trends. It natively integrates into the Microsoft stack-based environment and does not require huge administrative efforts.
February 19, 2018
SCCM for the win!
We use System Center to image and manage machines. We use it to manage several different images for all the machines in the company. It is also used to deploy individual software as the need arises. It is also a tool used to deploy patches so we can manage them at a higher level and do more thorough testing before we push out to the entire network and find an issue the hard way. It also has some useful tools that you can use to get other information like using the command line and looking into another host to see their user profile.
February 17, 2018
SCSM is the right choice for an IT environment
SCSM is used mainly for asset management and knowledge management, This allows us to know where and who owns what devices within our company. The knowledge management is mainly used to know how our equipment has been managed throughout the use of. This is mainly an IT organization tool.