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Microsoft Teams

Microsoft Teams

Overview

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

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Recent Reviews

Could do better

4 out of 10
November 29, 2023
Incentivized
Microsoft Teams has become the main communication channel in our team.<br>It offers many advantages to the old and sometimes bulky classic …
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I'm on Team Teams!

10 out of 10
September 01, 2023
Incentivized
Teams allows our expansive team to coordinate through chats and calls, in various chat groups and channels, meaning we have a lot more …
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Microsoft Teams Review

7 out of 10
July 25, 2023
In our company, Microsoft Teams is used when an alternative is not available, being an external made choice for a webinar or meeting, or …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (190)
    8.8
    88%
  • Discussions (177)
    8.5
    85%
  • Notifications (189)
    8.0
    80%
  • Mobile Access (174)
    7.9
    79%

Reviewer Pros & Cons

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Video Reviews

4 videos

User Review: BIM Manager Well-Versed in Collaborative Systems Finds Microsoft Teams Works Well
02:39
Microsoft Teams Resolves Communication Problem for Global Tech Company. A User Review
02:35
User Review: Digital Strategy Manager Finds MS Teams is Good at Communication BUT Could Improve
03:59
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Pricing

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Free

$0.00

Cloud
per user/per month

Microsoft 365 Business Basic

$5.00

Cloud
per user/per month

Microsoft 365 Business Standard

$12.50

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.microsoft.com/en…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $5 per month
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.2
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.7
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.4
Avg 8.1
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Product Details

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Microsoft Teams features three tiers of pricing. The first is a subscription-less, free option that offers the same features as the other two tiers but does not offer administration tools like analytics and access to on-premise servers, or support features like 24/7 phone and web support. The second and third tiers are based on the size of your business and its conferencing needs. Its “Office 365 Business Premium” option starts at $12.50 a month per user, with a required annual commitment, and its “Office 365 E3” option for enterprises starts at $20 a month per user, also with a required annual commitment.

Key Features
Meetings: Meet with teams of 10 or 10,000. Host audio, video, and web conferences with anyone inside or outside your organization or go big with live events.

Calling: Its Phone System feature enables PBX capabilities including call control in Office 365 and replaces on-premises PBX. Its calling features are customizable to fit your organization’s unique needs.


Microsoft Teams Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Microsoft Teams starts at $5.

Showbie, Atlas, by ClearPeople, and Space are common alternatives for Microsoft Teams.

Reviewers rate Chat and Integrates with Outlook highest, with a score of 8.8.

The most common users of Microsoft Teams are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(6061)

Attribute Ratings

Reviews

(1-25 of 153)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For us Teams is the lifeblood of collaboration on a day-to-day basis.
We use it for immediate peer communications, meetings, file sharing, project collaboration and global notifications and management.
Teams allows us to stay connected in a virtual environment and be as unified just as effectively if we were in the office together.
  • Virtual meetings - ease of set up and execution
  • File sharing! We build channels for projects, and being able to invite only project members is huge!
  • Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business.
  • Collaborating with external project members; the process and functionality is still not obvious, nor is it optimal - I would call it "kludgy"
  • Creating different Channels for projects is still a bit wonky, that area of fleshing out freedom to create new channels in a more open directory metaphor seems lost - everything tends to be too tied to your initial folder permissions which is stifling
  • Scheduling meetings from within Teams - all too often I schedule meetings that include outside collaborators/stakeholders, and they simply never get the invites. I have to copy the meeting info, create a calendar event in Outlook, add in the meeting info, and add the external stakeholders from there. It would seem an easy fix to better integrate Outlook calendar and Teams calendar.
Well suited:
- Direct peer collaboration
- Project management
- Sharing of project files

Less appropriate:
- External vendor collaboration
- Virtual meetings esp. with external collaborators
November 29, 2023

Could do better

Score 4 out of 10
Vetted Review
Verified User
Incentivized
Microsoft Teams has become the main communication channel in our team.<br>It offers many advantages to the old and sometimes bulky classic emails.<br>The integration with other Microsoft Apps is good (not great) and offers many possibilities to make Teams a central hub for information exchange.<br>But the new pest after 'Reply to All' mails are new Team Channels popping up with every Project or Task. This can cet very confusing and hard to search for a specific bit of information or document buried deep in some random subchannel in some subfolder.
  • removes the pain from scrolling through endless long mail threads with mail signatures taking up most of the screen space
  • quick way to reach out to colleagues via message or voice call
  • integration with landline phone
  • share documents with certain colleagues or external partners
  • sometimes choses the wrong microphone (internal instead of headset) resulting in bad audibility
  • new version 2 lacks some features from old version
  • often it doesn't ring in the mobile app
It is good, but for me the main reason to use it is the integration with M365 - which we already have.
Panos Efthymiadis | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
In my experience, the application doesn't work at times. I think improvements are definitely needed. I actually found Skype much more user friendly and efficient when I used it 10 years ago.
In my experience, there are times that it just doesn't work.
  • On a desktop or laptop computer I think it does work quite well but, in my experience, on mobiles it's a different story
  • On my two mobile devices it just doesn't work. But the company is committed to the use of Microsoft Teams at the moment.
  • Due to employee complaints we may move to another app.
  • Hardware that was installed to support Microsoft Teams meetings in our meeting rooms do not work at all. I think it's horrendous.
  • In my opinion, if people out there willing to spend money on it, I would be very careful and I would propose a proper assessment to be done prior to making an agreement.
I provided my answers earlier. I would definitely not recommend this app to any professional.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Teams on a daily-basis for a wide variety of meetings: internal and external. Sometimes in group, sometimes 1-1 (with only two participants). The Teams chat and the screen sharing features are almost always used. People turn their cameras on most of the time, and mute themselves when not speaking. Some participants join from their mobile device if they are not at the office or at home at the time of the call.
  • Screen-sharing capability
  • Team chat
  • Force-call attendees who are late to the call
  • The polls functionality is hard to find
  • Presenting a document and seeing people's faces is not easy
  • Muting a participant requires multiple clicks
I find Microsoft Teams really well suited for remote work. I work with web developers that are based abroad and Teams is our primary tool for meetings, file sharing and chats. I also use the 'Channels' feature to have discussions and track progress on particular projects and topics. Teams is however less appropriate for communicating and collaborating with people outside of your organisation as sometimes it is difficult to find their contact, and it can happen that their organisation does not allow communications (e.g. file sharing) from external senders.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Microsoft team we use for communicating with all the users in the organization for file sharing, Crated groups BU-wise help a lot of time to collaborate and communicate with all the teams. We use town hall meetings for the entire organization. We use it for daily Candence calls even we schedule calls with customers to resolve there issues.
  • we use channel-wise teams like production channel, quality channel, UAT channel
  • We use video conference for team awards and celebrations
  • we schedule the calendar for the whole month for planning the activites
  • In mobile it is lagging they have to improve in mobile function working area
  • When we are using it for town hall meetings it will be hang because of huge audience
  • Delay in Notification need to improve
It is very useful in working area where we can communicate, share files, build teams, channels, schedule meetings, award functions, planning for the whole month using calendar, Integration with other apps like jira.

If we have less users it is not much effectively used so it is good for larger users to manage the work in the any organization .
Score 8 out of 10
Vetted Review
Verified User
We use Microsoft Teams daily in our company for all the communication needs: chat with colleagues in a private chat, make audio/video calls, host online meetings, and attend and host virtual conferences.
Microsoft Teams definitely improved collaboration and team work in our company.
It's great tool for personal and business needs!
  • Team work simplification
  • Integrated with other Microsoft products
  • Instant Chats
  • Video Calls can be better
  • Confusing File Structure
  • Improve Search. There's no possibility to go to the original message, it just shows you all found messages in one window
Well suited for all communication needs:
  • chat with colleagues in a private chat
  • make audio/video calls
  • host online meetings
  • attend and host virtual conferences
Less appropriate for searching: You won't see the original chat thread when you search for a message which was posted long time ago. It will just show you the message text and the date it was posted.
Score 7 out of 10
Vetted Review
Verified User
In our company, Microsoft Teams is used when an alternative is not available, being an external made choice for a webinar or meeting, or maybe an option associated with an Office 365 suite. While it works, it's interface isn't very user friendly when stacked up against other collaboration tools available, both free or paid ones, even now that has been on the market for sometime.
  • It's "free" for almost every company that has MS products.
  • User Interface
  • Bandwidth needs
  • General Collab features availability (comparing with other platforms)
Unless any alternative is available (being Cisco Webex or Google Meet the best ones out there IMHO), Microsoft Teams isn't a tool to choose since it barely meets today's video and audio quality and has no differential features to offer in my opinion. The way I see it, the main and almost only benefit, is the availability for those companies having other Microsoft products.
Score 9 out of 10
Vetted Review
Verified User
Microsoft Teams is a nice collaboration tool, we use in our organization as the main collaboration tool, we use it for chatting, meetings, inbound and outbound calls. The tool helped us move away from using soft phones that constantly cause issues with phone calls and now we have integrated our own phone number and we can receive and do calls. This enabled us to low cost by removing the need of 2 different software and cost of license per agent/user.
  • Setting up meetings and record them
  • Integrates natively with Outlook and one drive/Sharepoint
  • Create teams channels for specific tasks/projects and the conversation will be backed up along with files.
  • When you download files, the application can lag and even crash, this portion needs to be improved.
  • One to one calls cant be recorder unless you set up a meeting.
  • slowness when opening a file in the app, like a excell sheet.
  • Add meeting reminders when the meeting is about to start similar to Outlook.
Microsoft teams is well suited for enterprise chatting/collaboration tool, it goes very well for almost any company, for Tech companies it definitely fill the bill, it integrates to sharepoint/Outlook and this integration provides a very efficient environment. You can be on a MicrosoftTeams channel related to a project that at the same time is integrated to Sharepoint instance and we can access live the files we require and modify them if needed. It's perfect for call and video recording, you can set up a meeting in a matter of seconds because it helps us to add the invitee into the meeting.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Teams to facilitate online meetings which are either on-one-one or with teams/squads.
  • Great user experience
  • Chat functionality embedded within each meeting
  • Well sync'd with Outlook
  • Can crash every now and then
  • Camera freezes - need to fix this defect which seems quite regular
  • Mobile app video call experience is lacking
Well suited - great tool to use for meetings, if you want to have a dedicated working chat group to communicate from
Not well suited - if using outside of work and users don't have the app downloaded on their machine
Score 9 out of 10
Vetted Review
Verified User
We use Microsoft Teams daily in our company. We have 2 branches and several remote employees across the country. Microsoft Teams keeps everyone together and on the same page. When used in conjunction with Sharepoint, it is like we are all in one place. We are able to share files, share our screens, we can plan meetings to happen on Microsoft Teams or quickly jump into a meeting if we need to address an issue quickly.
  • Microsoft Teams Meetings are easy to set up
  • Collaborating on specific projects
  • keeping track on where we are on projects
  • I would like to have an IT version where I could actually use Microsoft Teams to remotely assist end users with IT Issues.
  • I would like to have subgroups within a larger group with out having to create another group
We do our manufacturing forecasts in Microsoft Teams, We use Microsoft Teams to gather the information from each Department head, we have meetings to discuss upcoming sales and events that will have an effect on the production line ( ie...Large order for specific product that requires a complete shut down for cleaning before running will affect the processing of our regular product runs) With Microsoft Teams we are able to all stay on the same page and adjust production accordingly.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
As a contractors, we use Microsoft Teams in different ways.The first is with our clients, usually non-profit organizations that work with multi-generational volunteers. Integrating non-company people into the Team universe is not the most user-friendly solution. There are often difficulties in accessing documents and navigating through the infrastructure of the interface. It therefore requires each time to educate the volunteers on how to use the platform.We also use the Microsoft Teams of our customers, who have provided us with email addresses from their organizations specifically for this purpose. We end up with conflicts between Teams, OneNote and Office 365 if we are not on the same user account for each of the software.In short, the tool is interesting but its protections against external access as well as the difficulty for users with multiple MS 365 accounts are a hindrance in our context.
  • One meeting place for teamworking
  • Instant messaging between members of a team
  • Intégration with OneNote
  • Intégration with ToDo
  • Conflict with the choice of input when using headphones with an integrated microphone and an independent microphone, a problem that does not exist on zoom.
  • Changing from one access to another for people with multiple accesses to Microsoft Office 365
  • Access to the Teams universe for people outside the company who must have the same levels of access (subcontractor, volunteers in the case of non-profit organizations).
Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Microsoft Teams has replaced our previous document repository tool and has also replaced Skype as our new communication within teams members. It has a good structure to it (provided it is thought out), ease in use and good UI. There is also the ability to search within Microsoft Teams and that makes it easy to search for files/folders and communication history. It also integrates well with other plugins such as Microsoft power apps, Miro etc. so that has been a great help in managing work and comms.
  • provides ability to organise folders and files (good front end to SharePoint)
  • provides great use of communication between team members and external parties
  • provides great integration with other apps such as Microsoft power platform, Miro etc.
  • The search function could be made better- especially for finding things within chats
  • It is a little annoying going to previous pages within Microsoft Teams, at times i feel like it would be nice to open things in a new windows
  • sometimes Microsoft Team crashes - but very rarely and that can be a pain
Scenarios where MicrosoftTeams is well suited include: - internal and customer collaboration - integrations with other apps (Microsoft power platform work really well with this tool) - file/folder management (front end of SharePoint) Scenarios where Microsoft Teams is not well suited - I can't really think of anyplace where it might not be well suited.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Microsoft Teams is used for conducting online meetings regularly and helps us to connect with each other virtually. It is used across the whole organisation. Video conferencing becomes easier and with a variety of tools and options that come with Microsoft Teams, the group discussions feel just like an in-person conference.
  • It is very simple to use and setup.
  • Lot of options available for the organisers like Breakout rooms etc.
  • It has a user friendly interface.
  • The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
  • It uses lots of computational resources while running and thus, slows down the system sometimes.
  • It allows a few channels per team. The number of channels could be increased for better productivity.
Microsoft Teams is ideal for organizations where employees regularly collaborate by sharing files, working on the same documents, updating the progress, etc. This is because different file formats are supported for online editing and collaboration with the help of Microsoft Teams. Additionally, for every file which is shared among the team members, emails are not sent again and again which helps in easily managing and organizing files. It is less appropriate where the team members have to instantly reply to an urgent task as sometimes the notifications are not sent properly which may lead to a delay in the work.
Score 7 out of 10
Vetted Review
Verified User
MS Teams were able to address our connection with our colleagues who are not able to use our current platform since it is a competitor of the client they are supporting. Being in governance, I need to be able to reach everyone where ever they are located so this is the best option I have.
  • It does not consume to much bandwidth based on number of participants
  • It has easy navigation for use
  • It can work on mobile
  • Provide more background choices during meetings
  • Have an easy access button for help options
  • Provide description on the icons available on the interface
It is well suited if your organization is using the MS platform (email is Outlook). The platform is not for new users (needs to be highly computer literate).
Score 9 out of 10
Vetted Review
Verified User
I use Microsoft Teams as my workplace communication tool in a large healthcare organization. I can communicate quickly and effectively with my supervisor and fellow colleagues about confidential customer data and know it is secure. It is easy to connect with colleagues working at branches in different Australian states. Professional development webinars, held live across multiple Australian states at regular times, are easily supported on this platform with over 30-40+ users watching a single stream at one time. Integrates well with Microsoft Outlook which is used concurrently at work.
  • Real-time updated Microsoft Teams status of other users (i.e. immediate status changes of 'online', 'away', and 'busy' amongst all healthcare organization computers).
  • Integration with Microsoft Outlook is excellent - workplace meeting invitations accepted on Outlook will synchronize with Microsoft Teams automatically and allow easy viewing (e.g. accepted Outlook invite to video teaching session will be integrated into Microsoft Teams calendar).
  • Aesthetically pleasing and user-friendly interface - easy to initiate workplace 'chats' with staff present on a particular day.
  • Integrating a crop tool to edit screenshots sent over Microsoft Teams would be useful! Currently have to use the Paint app first.
  • Having a wider range of GIFs and emoticons available for use on the platform.
  • Intermittent problems with connectivity soon after password changes for 2-3 days. Requires manual login however Microsoft Teams soon synchronizes with the new password.
Microsoft Teams is useful for workplace communication in my healthcare organization. I need to be able to communicate with my boss about clinical imaging and can easily share chest x-ray images via the screenshot function with her. Other user interfaces would have difficulty processing these images. Given data within healthcare is usually confidential, Microsoft Teams is excellent for allowing me to communicate data with colleagues whilst maintaining confidentiality (compared to using private text messaging, Whatsapp).
Score 10 out of 10
Vetted Review
Verified User
We are using Microsoft Teams for Team collaboration. We are using this tool for meetings, team catch ups, remote happy hours etc. Microsoft team is most widely used collaboration software. It has different applications for project management as well. We can manage task boards to track the progress of tasks, we are also having regular training sessions on Teams. Everything is super easy to use. No special training is required to use it. It's connected to Microsoft 365 applications. It's not that costly as well. So it's suitable for all the companies or individual use cases.
  • Virtual meetings
  • Project Collaboration
  • Remote Connectivity
  • Availability - These days there are many Microsoft outages reported throughout the world. Something needs to be done as soon as possible in this case.
  • Notifications are little less user friendly and needs some improvement
  • Noise cancellation feature is excellent but not that user friendly
Microsoft Teams can be used for team Collaborations at all level, but search feature in other products (like slack) are better. If your use case needs extensive search through chat history, you should try something else.
January 26, 2023

Teams for Enterprise.

Score 9 out of 10
Vetted Review
Verified User
I use it for all types of communication. Internal and external too. Used for file sharing and serves the purpose of SharePoint.
  • Communication across user base.
  • Servers as sharepoint.
  • Supports connection to onedrive
  • Not found anything to date.
I am not giving it 10/10 only for a reason that it can bring more enhancements besides nothing missing from it as per my use.
Score 9 out of 10
Vetted Review
Verified User
We used Microsoft Teams to communicate internally and externally with staff and students. We love the ease of use despite the learning curve necessary to feel completely comfortable with the software. Students and staff alike have taken to using this platform for both asynchronous instruction and live video instruction. We would recommend this platform for anyone seeking these tools.
  • Messaging
  • Video lessons
  • Group communications
  • Training
  • Management of 'expired' groups
  • Website support
Teams is best suited for school settings but businesses may find the communication tools useful as well. We found Teams to be the most useful for us in the ability to group staff and students in ways that allowed us to communicate the needs to those groups specifically. Teams is not so great about things like surveys or other means of realtime feedback.
Azhar Chaudri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
All team members use Microsoft Teams for communication and collaboration, to set up meetings, to conduct presentations to store and share important documents, etc. We find the application meets all our requirements, as it's easy to use, convenient, it's simple to take on board new enhancements and our capabilities are increasing all the time. It's a Godsend, and we couldn't cope without it. Its seamless interaction with other Microsoft products helps too.
  • It makes it easy to collaborate in meetings.
  • Its brilliant as a presentation tool.
  • Its great for storing documents and works brilliantly with Sharepoint.
  • It could be a bit better connected with outside applications.
As aforementioned it's a brilliant communication and collaborative tool, for small or large meetings. It is great for presentations and for disseminating information while its storage facility is also great.
Score 10 out of 10
Vetted Review
Verified User
In the chatbot. The messages were not aligned to all the viewers. Like whom is the 1st, 2nd and so on. Because there were times there's a game, on my view I was the 1st. But on others, I was not. I wish all the messages are same in all users/viewers.
  • good quality of audio and video
  • tools that needed during meeting
  • sync in my calendar schedule
  • easy to use
  • sync of the same alignment of messages in chat box.
MS Teams is well suited for virtual meetings and webinars. It an application that is very easy to use either in PC or mobile Phone. It has a lot of tools that can be use during the virtual meeting. It very useful, especially in times of pandemic where most people are working from home. Also, having a virtual meetings or webinars, it saves a lot of times.
Score 10 out of 10
Vetted Review
Verified User
We implemented Microsoft Teams a few years ago and starting adopting it as a replacement for Microsoft Skype for Business.
In the beginning adoption was slow and it was hard to get our staff and clients to move over.
However when the Covid Pandemic started we kept on sending out client/user comms about the features of Microsoft Teams.
We suddenly saw major adoption of Microsoft Teams and I can say this is one of the best collaboration and unified communication tools out there.
We use the Teams Channels for our Team collaboration and work. Sharing documents with users that need to work on it at the same time really works well. I have seen over 400 users work on a single document at the same time and we had no issues.

The Teams meetings work really well, Virtual Backgrounds are excellent, and is a major improvement compared to Skype for Business.
Finally, the multiple integration options with other apps, or the online web access functions are really great features. You are able to do everything in the Teams web app you can do in the desktop app.
  • Great collaboration tools and experience
  • Really good online meeting and meeting collaboration experience and tools
  • The Teams web function works really well and I sometimes prefer it over the desktop app
  • The additional add-ins available makes it truly great
  • The chat functions in Teams need some refinement and should give user options to move the Chat function to a more traditional IM style window as well. I know there was movement into the direction but I still thing improvement would be needed.
The overall collaboration between team members, teams, and even when teams are located all across the Global is a really great factor for team productivity.
The online meetings are really great and works really well with live captioning, etc.
The Teams online web version works just as great as the desktop clients.
July 29, 2022

Teams Review

Score 8 out of 10
Vetted Review
Verified User
I use the system for complete communication within the company and for dealing with external customers, it is also used to plan and manage my diary. Sales calls are made using teams as well as being used to run online training and workshops. I use the chat function to communicate none urgent information to my team.
  • Connects internal teams.
  • Diary management.
  • Chat function is great.
  • Could have different calendar views.
Microsoft Teams is best suited for companies that want to be able to keep communication between staff clean and simple. It is great for planning meetings as well as offering training programs that can be used in the office or at home. It is also a useful tool to keep in contact with customers and provide them with up-to-date data and information.
Sarath Kumar Pujari | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Microsoft Teams for our day-to-day collaboration. All of my meetings are held using Teams. All my team members have been working from home since the pandemic and Teams is our lifesaver. It provides really cool interface with provisions for sharing files/tasks/calendars/whiteboards, etc. It has an Office 365 button that allows us to easily navigate/share mail/access SharePoint, etc.
  • Chats are easy to manage and include an easy search option for retrieving previous chat history
  • Whiteboards have tasks which can be shared with a group
  • Video call quality is excellent, I hardly see any glitching
  • Sometimes pings are not instantaneous, especially when there are more than 100 participants in the Teams meeting
  • Gets hung up once in a while when the system is loading
  • Some headphone/Bluetooth connectivity issues. I turn on my Bluetooth just after receiving a Teams call notification. Sometimes the audio doesn't switch to Bluetooth and sometimes the sound is completely lost after connecting the call. In both cases, I had to completely reboot the system.
[Microsoft Teams is] perfectly suited for daily meetings of small size, about 7-20 people. It has an option for scheduling work assignments and tracking progress. The whiteboard really helps with brainstorming new ideas. It is less appropriate when team size is larger than 100. There is a lag in pings when a large number of people type at the same time. Sometimes the time lag can be as high as a couple of minutes. It is also not suitable when the presenter asks a question and looks for an answer on the chat when participants are more than 200.
Chris Gomez, SPHR | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
What don't we use Microsoft Teams for? Since it's implementation, our Team has turned it into the all-access hub for all of our communication. We break down teams based on projects and they use Teams channels to post ideas and share work. We also use Microsoft Teams for video calls and to record customer interviews. I personally use the calendar feature to help me stay up-to-date. We have integrations with some of our others services that feed into Microsoft Teams as well.
  • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
  • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
  • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
  • The mobile experience could use more help. Not huge things but more annoyances. For example, you can only view the calendar in a week view on the mobile app. Also, the ability to schedule meetings and change the dates and times is rather difficult to do. So much so that I often wait until I am near a computer to get it done.
  • I'd love to see more integrations. Slack still has Microsoft Teams beat on this.
Any type of team connection and collaboration is going to be enhanced with Microsoft Teams. We even use it for some of our go-to-market strategies to help update certain teams of changes that are happening. It's been great to get immediate feedback and suggestions from the team. While we have used it to gather customer insights and do user interviews, I'm not sure it's best suited for that. People who are unfamiliar with teams tend to struggle and they often have to download it to their computers which takes time.
June 04, 2022

Let's Connect

Score 9 out of 10
Vetted Review
Verified User
Microsoft Teams is being used by our organization for virtual meetings, sharing files/documents, and chat purposes. This software is used by our whole organization. As due to Covid we are all working from home, it's very necessary to get connected and all information shared should be private so it helps us maintain proper passage.
  • We have a daily huddle over Teams.
  • Teams allows us to share any file and it helps to create different channels where we can upload our file so any new joiner can easily find documents.
Where Microsoft Teams is well suited:
  1. Teams help us to create huddle for discussing our daily tasks.
  2. Teams provides a secure communication path between our team members.
  3. Teams helps to create different channels for different departments and I can upload any files.
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