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Microsoft Teams

Microsoft Teams

Overview

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

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Recent Reviews

Could do better

4 out of 10
November 29, 2023
Incentivized
Microsoft Teams has become the main communication channel in our team.<br>It offers many advantages to the old and sometimes bulky classic …
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I'm on Team Teams!

10 out of 10
September 01, 2023
Incentivized
Teams allows our expansive team to coordinate through chats and calls, in various chat groups and channels, meaning we have a lot more …
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Microsoft Teams Review

7 out of 10
July 25, 2023
In our company, Microsoft Teams is used when an alternative is not available, being an external made choice for a webinar or meeting, or …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (191)
    8.8
    88%
  • Discussions (178)
    8.5
    85%
  • Notifications (190)
    8.0
    80%
  • Mobile Access (175)
    8.0
    80%

Reviewer Pros & Cons

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Video Reviews

4 videos

User Review: BIM Manager Well-Versed in Collaborative Systems Finds Microsoft Teams Works Well
02:39
Microsoft Teams Resolves Communication Problem for Global Tech Company. A User Review
02:35
User Review: Digital Strategy Manager Finds MS Teams is Good at Communication BUT Could Improve
03:59
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Pricing

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Free

$0.00

Cloud
per user/per month

Microsoft 365 Business Basic

$5.00

Cloud
per user/per month

Microsoft 365 Business Standard

$12.50

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.microsoft.com/en…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $5 per month
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.2
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.7
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.4
Avg 8.1
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Product Details

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Microsoft Teams features three tiers of pricing. The first is a subscription-less, free option that offers the same features as the other two tiers but does not offer administration tools like analytics and access to on-premise servers, or support features like 24/7 phone and web support. The second and third tiers are based on the size of your business and its conferencing needs. Its “Office 365 Business Premium” option starts at $12.50 a month per user, with a required annual commitment, and its “Office 365 E3” option for enterprises starts at $20 a month per user, also with a required annual commitment.

Key Features
Meetings: Meet with teams of 10 or 10,000. Host audio, video, and web conferences with anyone inside or outside your organization or go big with live events.

Calling: Its Phone System feature enables PBX capabilities including call control in Office 365 and replaces on-premises PBX. Its calling features are customizable to fit your organization’s unique needs.


Microsoft Teams Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Microsoft Teams starts at $5.

Showbie, Atlas, by ClearPeople, and Space are common alternatives for Microsoft Teams.

Reviewers rate Chat and Integrates with Outlook highest, with a score of 8.8.

The most common users of Microsoft Teams are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(6065)

Attribute Ratings

Reviews

(51-75 of 113)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I feel that there's always room for improvement no matter how great the product. But, overall, it's an improvement in "IM"-type communication. And, it has so much more integrated into it, too. I'm sure that once I learn it, I'll give it a 9! But, for now, 8 it is.....
January 29, 2020

The undefined truth

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I will be honest. Microsoft really has a huge open community and has a very impressive customer support team, who are available 24*7 for us. I remember it very clearly during our beginning, we had some questions and confusion about the product. Microsoft sent their engineer and they worked with our IT department and did all the setup without any charges.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Microsoft Teams' support has been fantastic. Not only does Microsoft support my team on a technical level, but our organization is also qualified to offer technical support. They are available via chat, phone call, or email. Their prompt response time has given us peace of mind if there are any technical malfunctions.
Charles R. Coggins III | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Getting support for any MS Product kind of feels like pulling teeth. I have looked for support on the slowness of Teams to try and resolve it, but there is nothing really out there even from the MS reps other than deleting the hidden appsdata folder for Teams or uninstall/reinstall the software or just use the web-based Teams app.
Zack Uzzle, ITIL, ATD Master Trainer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I haven't had a need to reach out to support yet. Any questions I've had I've been able to find answers for within the knowledge base or from fellow users. Generally speaking Microsoft has a pretty robust support structure with a lot of online resources available. I would assume that if an issue did arise it would get resolved fairly quickly.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
I'm really not sure how the support is for Microsoft Teams. I've never needed to engage their support, and I'm not sure I will. I believe our own internal help desk would be able to provide any support I may need.
Chris Carpenter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The support we have received has been sufficient. Unlike previous tools, Teams doesn't appear to have the same amount of issues that we are accustomed to. Many of the base technologies in Teams are not particularly new, so new issues haven't surfaced at the rate that they have in the past. When issues have surfaced, though, support has been swift and effective.
Quentin Goin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I actually have not used MS Teams support. I'm giving a 7 as I'm guessing the support would be reasonable if you were a larger organization and fine for smaller organizations. That might be a good sign that I've never used their support for the product to just work well. I think I would use their support if I tried other features like the apps you can add in, file sharing if it didn't work as expected the first time, etc. The chat and screen sharing really works well for the 3 of us.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I honestly haven't had to deal with the customer support for Microsoft Teams. I'm just a participant, not an "owner" of it so just use it because that's what they are using! From what I gather, they have been mostly satisfied with it, but with some issues arising since implementation last year.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Microsoft Teams in-app documentation provides a wide range of topics from general inquiries, self-help troubleshooting, to more technical training materials. It also has strong community. On top of that, Microsoft Teams also has a 24/7 enterprise grade support as part of Microsoft Office 365 Enterprise Plans, with clear service level agreements for critical and high priority severity.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Microsoft has support sites dedicated to their tools, and there is a large community of users who are also willing to share their experiences and expertise on various sites. Because it's so widely used, you can generally find someone who has experienced the problems you've run into so you can quickly determine whether a solution is available or whether you need to move on and look for another way to do something.
Cindy Arco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have never personally had to reach out to the support team from Microsoft for any help. Still, my previous experience with Microsoft products is that I can typically use "self-service" help to find answers and solutions to problems that I am experiencing. Either from company articles or from what other users that encountered the same problems or issues have posted about in forums or on blogs.
Matt Varney | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The support positives are usually around the "evergreen" nature of this cloud service. Issues are usually fixed pretty quickly (often before we can completely register, assess, and report them) and new features emerge almost daily, which improves the product each time. This rapid pace of change can be negative and may add support incidents (mostly for training or retraining), but the overall effect is positive.
January 17, 2020

Teams at a glance

Taylor Martz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our IT department has been utilizing the Office 365 environment for quite some time and has designated support available; however, this support is not necessarily real-time. I feel a missed opportunity is having designated support who we can "Teams" message any time, as opposed to needing to go through a formal process to receive help (i.e. web form, email, calls, etc). What better way to show dedication to the product and what it stands for than by using it to address simple customer support questions?
Heather Robinette, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Overall, it has been really great. The Help Center provides a ton of resources so you can find your own answers more often than not on your own. But it also is easy to get in touch with someone if needed. They also offer training classes that make it easy to help learn how to better use Teams.
Guillermo Villamizar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The integration with the active directory is pretty good, and the audio codecs have improved a lot since the product was known as Lync. You can set your status in the main window so your colleagues know is you are available, busy, away, in a conference call or in a meeting. If it's configured in your company, you can also call numbers outside the company and even in countries different than the one you are dialing from.
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