Name: Mida
Author: Mida Solutions

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Org Chart

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Cloud Storage

Component Content Management

Data Quality

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Infrastructure Monitoring

IT Service Management (ITSM)

Identity Governance and Administration

Industrial IoT

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Relational Database Management Systems

Session Border Controllers

Solid State Drives

Static Application Security Testing (SAST)

Static Code Analysis

Tower Servers

Traffic Switching

Virtual Private Network (VPN)

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Email Marketing

Heatmap and Session Recording

Intent Data

Marketing Automation

Marketing Resource Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Multichannel Retail

Sales Gamification

Sales Intelligence

Sales

Secure Service Edge (SSE)

User and Entity Behavior Analytics (UEBA)

Security

Car Rental

Commercial Drone

Equation Editors

Insurance Agency Management

Public Sector Software

Real Estate Property Management

Trucking Software

Vertical-Specific

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Crowdtap

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AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Screenful

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Aras PLM

Aras Corporation

Frosmo

Frosmo Ltd

The Mida Unified Communications Suite is a solution designed to optimize workplace efficiency, enhance customer experience, and streamline communication processes. This suite of services and voice applications caters to both small businesses and enterprises, offering flexible and scalable solutions to meet the needs of companies of various sizes. According to Mida Solutions, the suite is utilized by IT Managers, System Integrators, Service Providers, as well as professionals in the finance industry and public administration.

## Key Features

**Attendant Console Pro**: According to the vendor, the Attendant Console Pro allows for efficient management of incoming calls with a user-friendly UI for reception operators. The web-based console can be accessed by remote workers and is certified for visually impaired operators. It offers smart reporting for historical and real-time statistics, quick set-up, and full integration with corporate directory and Microsoft Active Directory.

**IVR & Automated Attendant**: The IVR & Automated Attendant feature enables the implementation of a flexible automated attendant integrated with back-end and business logic. According to the vendor, it allows for real-time control of voice interactions, messaging, and night service. It can automate order processes, manage in-field resources with automatic availability tracking, and provide value-added services to customers through the voice channel.

**Queue Manager**: According to the vendor, the Queue Manager allows for efficient call distribution by reaching skilled operators quickly. It supports multiple queues and offers configurable audio messages to enhance the customer experience. The Queue Manager is integrated with main CRMs for seamless integration and can automate the order process with a voice channel. It also provides value-added services to customers through the voice channel.

**Supervisor Console**: The web-based Supervisor Console enables easy management and control of contact center operations. Real-time and historical statistics and reports provide valuable insights, and integration with Excel and Power BI supports advanced reporting. The Supervisor Console allows for monitoring of agent status, force login/logout from services, and supports mixed agent clients.

**Voice & Video Recorder**: According to the vendor, the Voice & Video Recorder allows for the logging and recording of voice and video communications for training and security purposes. It offers technical support for legacy TDM up to SIPREC on a single seamless installation. The feature supports both cloud and hybrid deployment, complies with privacy regulations, and provides centralized and secure call archiving with storage optimization.

**Call Analytics**: The Call Analytics feature, available for Microsoft Teams, provides data access and ready-to-use templates for customizable reports. According to the vendor, it helps improve business performance with actionable analytics and ensures compliance with privacy-related regulations. The feature offers maximum security with encryption and integrates with blockchain and APIs for business processing integration.

**Phone Services**: The Phone Services feature enhances communication with seatless accessibility and click-to-dial functionality. According to the vendor, it simplifies the calling process with an integrated directory for IP phones and offers privacy and fraud control with phone lock. The feature is available for both on-Prem and cloud deployment, supports most VOIP vendors, and requires no extra work for IT Managers.

**Fax Server**: The Fax Server is a turnkey solution for centralized storage and efficient communication. According to the vendor, it serves as a cost-saving alternative to traditional fax machines and is available for both on-Prem and cloud deployment. The Fax Server includes storage for a total of 2,500 faxes and provides a fully digitalized solution.

**Contact Center for Microsoft Teams**: According to the vendor, the Contact Center feature allows for the implementation of a professional contact center in just a few days. It offers multiple call management features for efficient customer service and integrates with main CRMs for seamless integration. Real-time and historical statistics and reports are available, and the feature supports multichannel message management and advanced skill-based algorithms.

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Core

Power Suite

Engage

Digital

Nextiva

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Essentials (up to 20 users)

Standard

Premium

Ultimate

RingEX

Mida

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

Mida Solutions

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Unified Communications as a Service (UCaaS) Solutions

Mida

Overview

What is Mida?