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MINDBODY

MINDBODY

Overview

What is MINDBODY?

MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform…

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Recent Reviews

TrustRadius Insights

MINDBODY is a versatile software platform widely used by small yoga studios, fitness facilities, gyms, wellness studios, and pilates …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Starter

$129

Cloud
per month

Accelerate

$259

Cloud
per month

Ultimate

$399

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Mindbody Demo | Cuker Agency

YouTube

MindBody Expo 2016 Video Demo

YouTube

Booker Quick Demo

YouTube

Mindbody login

YouTube

CrossFit | Mindbody Sign-In Reservation DEMO

YouTube

MINDBODY to Zoom Integration & Automation Live Demo

YouTube
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Product Details

What is MINDBODY?

MINDBODY Video

There are infinite reasons for starting a fitness, wellness, or beauty business. What's yours?

MINDBODY Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.

Reviewers rate Support Rating highest, with a score of 6.

The most common users of MINDBODY are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(76)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

MINDBODY is a versatile software platform widely used by small yoga studios, fitness facilities, gyms, wellness studios, and pilates studios to streamline their business operations. Users appreciate its robust capabilities, allowing them to effectively manage various aspects of their company. From logging attendance and processing purchases to handling payroll and overall company management, MINDBODY is considered one of the most powerful and comprehensive solutions available for running a health and fitness company. However, due to its complexity, users need sufficient time to set up and fully utilize all its features.

One key benefit of MINDBODY is its compatibility with complementary software, which enables users to enhance their studio's operations and efficiency even further. Additionally, the availability of a mobile app allows for a seamless user experience on-the-go. MINDBODY serves as a booking and reporting system, client management software, and technology hub for fitness and yoga studios alike. Across multiple departments within a company, it facilitates scheduling, note-taking, lead tracking, client management, sales reports, and merchant processing.

While MINDBODY provides excellent functionality for many businesses, some users have encountered challenges such as increased subscription costs or difficulties in obtaining support during setup. Nevertheless, its API integration offers the ability to connect to third-party interfaces servicing fitness studio partners. Furthermore, the MINDBODY business app and online software are valuable tools for managing bookings and customer data effortlessly.

MINDBODY caters to various essential functions within organizations including website management, finance tracking, customer retention strategies, marketing campaigns, sales analytics, retail product inventory management, as well as the creation of private and class schedules. It serves as a client management system with point-of-sale capabilities while also providing reporting options that enable owners to track statistics and assess performance effectively. Businesses rely on MINDBODY for convenient check-ins processes for clients, purchasing transactions, booking studio rentals, and day-to-day operational management.

In the realm of fitness facilities and gyms, MINDBODY plays a pivotal role in client management, membership tracking, payment processing, class scheduling, and personal training organization. Yoga studios find it exceedingly useful for attendance tracking, managing class packages, and generating instructors' time sheets. Similarly, pilates studios benefit from MINDBODY's functionalities that allow clients to sign up for classes, purchase packages, cancel reservations as well as enabling instructors to take notes on clients effectively.

Beyond fitness and wellness centers, MINDBODY is employed in various industries. For example, it serves as comprehensive gym software facilitating functions such as maintaining client databases, scheduling appointments, sending emails, and managing memberships. MINDBODY is also utilized as clinic software for booking appointments, taking notes, scheduling treatment rooms, and managing practitioners.

One notable feature of MINDBODY is its integration with Constant Contact, enabling users to stay in touch with their clients effortlessly. Reviewers have found MINDBODY particularly useful for class registration and workshop sign-ups in their wellness studios. Customers appreciate the convenience of using MINDBODY for managing their wellness studio's operations and streamlining their business functions. Whether it's tracking attendance, managing memberships and appointments, or generating detailed reports, MINDBODY provides a comprehensive solution for businesses in the health and fitness industry.

Overall, MINDBODY serves as an all-in-one platform that simplifies various aspects of running a health and fitness company. From client management to financial tracking, class scheduling to reporting analytics, this robust software enables small businesses to operate efficiently and effectively. While some users may experience challenges during setup or encounter increased subscription costs, the majority find value in the extensive features and capabilities offered by MINDBODY.

Intuitive User Interface: Users have found the user interface of MINDBODY intuitive and easy to use, with many reviewers stating that it made tasks such as billing, uploading documents, and creating logins straightforward. Several users appreciated the ease of finding gym/organization and booking classes, highlighting the intuitive user interface as a positive aspect of MINDBODY.

Robust Features: The full-service offering of MINDBODY encompasses client management, point of sale, class scheduling, and auto e-mails, which has been highly valued by users. They mentioned that MINDBODY offers a plethora of capabilities all in one spot, making it a convenient and comprehensive solution for their business operations. Additionally, users appreciated the variety of classes offered by MINDBODY and its ability to manage online schedules effectively both in browser and app form.

Helpful Customer Support: Users praised the excellent customer service provided by MINDBODY, mentioning that it was helpful and responsive in addressing their needs. The availability of live customer support and the knowledge and expertise of the support team were highlighted as positive aspects. Furthermore, several reviewers highly appreciated the availability of technical support from MINDBODY in resolving any performance issues with the software and providing frequent updates until those issues were resolved.

Inflexible and Outdated User Interface: Some users have found the user interface of MINDBODY somewhat inflexible and outdated, suggesting that it could be more modernized to improve the overall user experience.

Difficulty with Building Integrations: Several users have expressed difficulty in achieving the correct operational workflow and outcome when building integrations with other software using the Public API system. This has hindered their ability to seamlessly connect MINDBODY with their existing tools.

Lack of Customization Capabilities: A number of reviewers have mentioned the need for more customization capabilities within MINDBODY. They desire features such as the ability to build queries for customized reports and a greater level of control over various aspects of the software's functionality.

Based on the reviews, users recommend the following:

  • Give yourself 6 months to learn the software, as it may be difficult at first but gets easier over time.
  • Consider the specific needs of your business before deciding to use MindBody. It is highly recommended for fitness facilities, appointment/class-based businesses, boutique fitness studios, and high volume spas with additional components like cabanas. However, it may not be suitable for multi-purpose health clubs. Also, check for cost-effective and all-inclusive options before committing to MindBody.
  • Utilize customer support and training resources. Many users praise the assistance provided by MindBody's customer support and recommend engaging with them for any questions or issues. Ensure that everyone in your organization is fully trained on how to use the software and consider attending training sessions and demos tailored to your specific needs. Stay on top of service desk tickets as there are rarely issues with the system.

These recommendations highlight the importance of investing time in learning the software, understanding your business needs, and taking advantage of available resources to optimize your experience with MindBody.

Attribute Ratings

Reviews

(1-25 of 37)
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Justin Ciolek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is suited well, at least in my scenario, when we use it for our client scheduling and checkout with our trainer program. It helps keep our trainer schedule, class schedule, and outside use schedule together in one place. It allows access for clients from the mobile app in order to check in for classes or to see when their next training session is.

I find there to be issues when it comes to check in at times, particularly from the mobile app or just online. It tends to not let clients check in, which results in them needing to call our front desk to get that fixed. There is also some confusion with checkout. It could be a little more streamlined, especially when it comes to purchasing packages as opposed to just a direct checkout from a session.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
MINDBODY is one of the only all-in-one cloud-based softwares that you can run your entire business with. it has its problems, but there is definitely potential if its developers get it together.
Score 10 out of 10
Vetted Review
ResellerIncentivized
MINDBODY excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, MINDBODY is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
MINDBODY is well suited as it reviews your business overall from year to year, but as there is so much functionality, it can also be difficult to operate. The things you think MINDBODY would be able to do, you would be surprised that it does not, even with a lot of functionality.
Score 1 out of 10
Vetted Review
Verified User
This software is NOT usable, far too expensive, not supported by the company... from client accounts, billing, reporting, analytics, point of sale purchases... Mindbody claims to be suitable for all business functions - website, finance, customer retention, marketing, sales, emails, analytics, retail products, private and class schedules... It fails at ALL. Constant errors, unreliable data, missing information, incomplete records, terrible website, slow loading, no updates, HORRIBLE CUSTOMER SUPPORT
Alexander Wallace | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
First, a quick introduction. I’m Alex Wallace. I’m the owner of Wallace Fitness Center. I’ve been in the fitness industry as an entrepreneur for 8 years. Since I started, I bootstrapped a business from just me to having 10 employees. I’ve received pretty much every cert in the book - CSCS, CPT, Pn1, YES, USAW 1 among countless symposiums and self study. Now that my business has grown and I’m taking more of a backseat to training, I’ve been looking for software to help me scale. I’ve used Vagaro and it was functional but I wanted something with a little more capability so I thought I would choose Mindbody I’m not one to talk bad about a company but if this can save you thousands of dollars and countless headaches, I feel like I owe it to guys in a similar position or someone who is ready to scale. [In my opinion you should] NOT go with Mindbody. After being called for nearly 2 years about switching to Mindbody I’ve had nothing but dropped balls since they got my credit card number. Getting set up to have a merchant account was a nightmare. It took weeks before I was ever even capable of collecting payment. This was wasted time and they charged me the entire time. Further, On 3 separate occasions, I’ve been blown off for my onboarding. Onboarding is the most important part of the process and time and again my onboarding specialist has not shown up to our zoom calls. Further, after I email or call support, I’m always promised for my issues to be resolved, and it never is. Lastly, look at the fine print. They’re subject to increasing your rate significantly after your first year. They’ve charged my credit card nearly $900 and I have yet to be completely onboarded.
Theresa Tucci | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Mindbody software is so robust that it's a very difficult learning process and the agents are learning with you which makes it even more frustrating. The system is great for clients booking classes as it works well for the end user. I wouldn't use this as a scheduling app.
Jamaal Dickerson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
MINDBODY is a one-stop-shop for any business that schedules appointments! I use the software at my gym and it has never been easier to schedule my clients, pull my reports, look up member's information, and more! It was very easy to learn how to use the software.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
MINDBODY is perfectly suited for class based fitness and wellness studios. For more appointment based 1:1 services it is still a great tool but many of the marketing tools aren’t as useful for our population and business model.
Marisa J. Levy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
MINDBODY is great for companies that want to emphasize corporate wellness. I also think it can be used for individuals as well, for companies that reimburse their employees for participating in group fitness/attending a gym. I also think MINDBODY could be useful for other wellness activities outside of attending a gym and/or gym class.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
MINDBODY's pricing is relatively high, and the customization of what it can do is limited. If you want a high level of customization, you need to look elsewhere. If you can use a cookie cutter and want it to be integrated and quick install, this is best.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
MINDBODY is well suited for an app user that is looking to book a class online as they are on their way to the class. Additionally, if someone is looking for classes, there are plenty of options and contact resources on the app to find a course that is suitable for your needs.
Stefania Maiale | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The biggest drawback is the cost. MINDBODY is the number one fitness app for finding a yoga studio by clients. It is also a very popular choice when studio owners discuss software. I have used it for eight years, and it wasn’t new when I became a client. The customer support is outstanding.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I am continually finding workaround options when the system fails my specific needs; I would recommend this system to someone else that I know is savvy and can create their own workaround options.
I would also recommend MINDBODY to small businesses that need help with the industry visibility - MINDBODY does help and encourage community!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
MINDBODY is currently the largest company offering client management in the health, wellness, and beauty industry. The consumer app they provide connects us to almost two mission users daily. They provide 24-hour tech support, seven days a week. For the scale of business that we do, MINDBODY is suitable for our company.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
MINDBODY is the most robust booking software for studios, in my opinion, and it mostly serves us very well. It also has integrations with other software like BrandBot, which makes emails to specific subsets of customers, and Perkville, which makes it very easy to manage a customer rewards program. I only wish it was less expensive and had better options for branded apps.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
MINDBODY is mostly used in yoga studios, but more and more it is being adopted throughout the fitness industry. I recently heard they landed F45 group, which is a huge chain of fitness studios. MINDBODY can accommodate healthcare practitioners like Chiropractic and Acupuncture and is well suited for SOAP notes and billing for those professionals.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
If you are a start-up business, and particularly a fitness boutique, you can tailor how you run your business to how MINDBODY is made to be set up. If you only want to accept auto-pays, MINDBODY would work as well.
If one person, all full-time people, or software- or computer-literate people are using the software, you are golden. If older individuals work for you and especially if they are part-time, this software can be VERY overwhelming for them. I can't imagine being a small business and attempting to afford this software.
Evan Laird | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
MINDBODY is a niche product meaning that it is only suited for gyms and health studios--nothing more and nothing less. It's perfectly made and tailored for this environment, so for any personal trainers, group instructors, full gyms, or fitness studios that run classes, I would highly recommend MINDBODY.
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