TrustRadius
The Mitel Applications Suite (or MAS) is a unified business communications platform consisting of a number of different applications, built to suit the needs of enterprises.https://media.trustradius.com/product-logos/Em/FJ/XD3QT8UKADVP.pngMitel Application Suite is feature sweet.This product was used in both our organization as well as being deployed for our customers. It satisfied a growing need for affordable phones with an advanced feature set. It increased mobility and seamless use among various end user devices. It allowed for leverage of the existing infrastructure and had several options in terms of deployment.,Mobility End user ease of use Advanced features,SIP requires some advanced configuration License portal can be complicated,10,Lowered monthly phone bill by consolidating all lines into SIP Increased workplace mobility: work from home for example Micollab client increased productivity,Cisco Business Edition 6000 (BE6000),8,Cisco Business Edition 6000 (BE6000), Skype for Business (formerly Lync), VMware ESXiMitel Applications Suite - a middle-tier solution for a growing businessWe currently use Mitel strictly for the VoIP application and conference bridge company-wide; the Mitel TeamWork application is currently not being utilized. The organization is split evenly on utilizing handsets with desk phones and the softphone with a PC headset. The system is configured with a structured automated call-flow workflow and manages our inbound and outbound telecommunications traffic.,Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations Transcribing voicemails and forwarding the transcription to the user's email Ability to configure scheduled holidays and company events into the automated answering service workflow,Softphone upgrades are disruptive and come out too often Automated workflow is difficult to configure for re-directing a call to a specific number instead of an extension Automated workflow doesn't always take a phone's presence into consideration when attempting to use it in a workflow,6,Initial roll-out had multiple instances where the Phone would restart for an upgrade during business hours, cutting off the internal LAN switch Once configured, the Auto-attendant has been reliable during normal business hours and under predictable circumstances Lower cost than some higher-end providers, which helps in ROI when higher-end functionality is not required,RingCentral, Skype for Business (formerly Lync), Microsoft Teams, GoToMeeting and Skype,Microsoft Teams, GoToMeeting, Skype for Business (formerly Lync), Microsoft Office 365Mitel Apps for Business EfficiencyPrimarily we use the suite to run our conference line. I also use the iOS app for calling but haven’t provided that to other users. We considered using the full messaging system but it was not filling any void that we had. We already had Google Apps for Education which provided messaging without any additional software installation,Easy to use communication tool Simple to install Nice mobile app,Chat features on the mobile browser that are easy to install. Easier mass install option.,7,Efficient, easy to use conference system for better communication Useful mobile app to allow employee presence while out of office. Global directory removed the need for employees to maintain one.MITEL Business SolutionMitel Connect is being used by the staff to utilize as a tool for communication. The Connect Client is installed on the workstations for the staff to be able to have instant message, schedule conference calls, manage their calendar, schedule meetings, manage their phone contacts, review call history, and much more. There are a many robust features that the end users benefit from with this solution.,In addition to its array of phone system features, its a great tool for managing your schedule, tasks, calendar, and much more. Mitel has an equally impressive offering of contact center. This allows you to manage the calls from the desktop client.,Mitel Connect Client at times does not sync to Outlook in a timely fashion. Added features such as share screen and file attachments would be helpful.,9,It has helped us in implementing a Call Center at a lower price than other vendors with the same if not better enhanced features. The client mobility has helped our lenders be able to handle calls even when oput of the office more efficiently to ensure customers are taken care off, which ultimately brings more business revenue.,Cisco Business Edition 6000 (BE6000) and Avaya Aura Call Center Elite,Azure Active Directory, Adobe Illustrator CC, Canvas
Unspecified
Mitel Applications Suite
15 Ratings
Score 7.5 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>

Mitel Applications Suite Reviews

Mitel Applications Suite
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Do you work for this company?

Show Filters 
Hide Filters 
Showing 4 of 15 Mitel Applications Suite ratings and reviews.
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role

Reviews (1-4 of 4)

Companies can't remove reviews or game the system. Here's why.
Steve Davis profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I really like how mobile it was. Once the Micollab DMZ server was deployed it was extremely easy to connect remote standalone phones to the system, as well as an integrated LAN and WAN functionality for the Micollab client. A single application and login for your phone and computer, regardless of location was great to use and deploy.
Read Steve Davis's full review
Kenneth Harrington-Colon profile photo
Score 6 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

The Mitel Applications Suite is well suited for individuals that don't have existing internal messaging or Skype-analog capabilities. It doesn't match up to Microsoft Office365 in that regard (Microsoft Teams is considerably more user-friendly and has an abundance of 3rd party integrations), but it will get the job done. If you are utilizing, say, GoDaddy Webmail, then Mitel would be a good next step. If you are utilizing Google Suite technology, however, I would go elsewhere (i.e. RingCentral, 8x8.)
Read Kenneth Harrington-Colon's full review
No photo available
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you already have a chat option integrated into an existing system, this won’t add a lot of additional features. However, it is helpful for tracking in/out of office easily. It is very helpful for remote or traveling employees to stay connected especially to be able to call from their office phone number while away from the office.
Read this authenticated review
No photo available
January 24, 2019

MITEL Business Solution

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Mitel offers cloud or hosted and onsite solutions. The two hosting options have different setup structures. Based on what solution you choose the cost can be monthly, per user basis. However, an onsite system is a one-time cost with the upfront fees included. Depending how your organization is setup, I would recommend looking into both options and also take your Disaster Recovery plan into consideration.
Read this authenticated review

Mitel Applications Suite Scorecard Summary

Feature Scorecard Summary

Hosted PBX (2)
7.5
Multi-level Interactive Voice Response (IVR) (2)
7.0
User templates (4)
7.7
Call reports (4)
6.7
Directory of employee names (4)
9.0
Answering rules (4)
9.0
Call recording (2)
8.5
Call park (4)
8.5
Call screening (2)
7.5
Message alerts (4)
8.5
Video conferencing (4)
8.5
Audio conferencing (4)
8.2
Video screen sharing (1)
8
Instant messaging (1)
10
Mobile app for iOS (4)
8.5
Mobile app for Android (3)
8.0

About Mitel Applications Suite

The Mitel Applications Suite (or MAS) is a unified business communications platform consisting of a number of different applications, built to suit the needs of enterprises.
Categories:  VoIP

Mitel Applications Suite Technical Details

Operating Systems: Unspecified
Mobile Application:No