Mitel Applications Suite Reviews

16 Ratings
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Score 7.8 out of 100

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Reviews (1-7 of 7)

Anonymous | TrustRadius Reviewer
March 18, 2020

MITEL Business Solution

Score 9 out of 10
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Likelihood to Recommend

Mitel offers cloud or hosted and onsite solutions. The two hosting options have different setup structures. Based on what solution you choose the cost can be monthly, per user basis. However, an onsite system is a one-time cost with the upfront fees included. Depending how your organization is setup, I would recommend looking into both options and also take your Disaster Recovery plan into consideration.
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Steve Davis | TrustRadius Reviewer
October 10, 2019

Mitel Application Suite is feature sweet.

Score 10 out of 10
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Likelihood to Recommend

I really like how mobile it was. Once the Micollab DMZ server was deployed it was extremely easy to connect remote standalone phones to the system, as well as an integrated LAN and WAN functionality for the Micollab client. A single application and login for your phone and computer, regardless of location was great to use and deploy.
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Anonymous | TrustRadius Reviewer
October 18, 2019

My Connection with Mitel Connect

Score 8 out of 10
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Likelihood to Recommend

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
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Anonymous | TrustRadius Reviewer
October 18, 2019

You won't be calling for help much with this service! I love Mitel!

Score 10 out of 10
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Likelihood to Recommend

Mitel helps us when our client care/customer service has detail phone calls with clients where we need to address their problems. Our company audits a report of voicemails to make sure we have checks and balances across the company. The system is so easy to use that there is not excuse for calls to be dropped.
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Anonymous | TrustRadius Reviewer
October 18, 2019

Mitel helps to keep our business running

Score 8 out of 10
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Likelihood to Recommend

I would say it could be well suited for any business situation. It is a phone system with software to help manage everything from phones, numbers, settings, mailboxes to hunt groups, routing tables, and applications. It may be too much for a business with just a few phones though. They may have other software but I can't say as this is the only phone software I have used.
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Kenneth Harrington-Colon | TrustRadius Reviewer
June 19, 2019

Mitel Applications Suite - a middle-tier solution for a growing business

Score 6 out of 10
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Likelihood to Recommend

The Mitel Applications Suite is well suited for individuals that don't have existing internal messaging or Skype-analog capabilities. It doesn't match up to Microsoft Office365 in that regard (Microsoft Teams is considerably more user-friendly and has an abundance of 3rd party integrations), but it will get the job done. If you are utilizing, say, GoDaddy Webmail, then Mitel would be a good next step. If you are utilizing Google Suite technology, however, I would go elsewhere (i.e. RingCentral, 8x8.)
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Anonymous | TrustRadius Reviewer
May 28, 2019

Mitel Apps for Business Efficiency

Score 7 out of 10
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Likelihood to Recommend

If you already have a chat option integrated into an existing system, this won’t add a lot of additional features. However, it is helpful for tracking in/out of office easily. It is very helpful for remote or traveling employees to stay connected especially to be able to call from their office phone number while away from the office.
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Mitel Applications Suite Scorecard Summary

Feature Scorecard Summary

Hosted PBX (4)
8.0
Multi-level Interactive Voice Response (IVR) (4)
8.1
User templates (6)
7.9
Call reports (6)
7.2
Directory of employee names (7)
9.1
Answering rules (7)
9.3
Call recording (5)
9.2
Call park (7)
8.9
Call screening (5)
8.9
Message alerts (7)
9.0
Video conferencing (5)
8.8
Audio conferencing (6)
8.5
Video screen sharing (3)
9.3
Instant messaging (3)
10.0
Mobile app for iOS (5)
8.8
Mobile app for Android (3)
8.0

About Mitel Applications Suite

The Mitel Applications Suite (or MAS) is a unified business communications platform (UCaaS) consisting of several different applications, built to suit the needs of enterprises. The Mitel Applications Suite includes a VoIP service as part of its overall use as a unified communications platform, mobile connectivity, call reporting, call recording, and outbound dialing.

Its key benefit is unification, a single application for business communication needs: messaging, presence, mobility, call recording, call reporting, and outbound dialing within a single-server solution. Ideally, organizations will increase business productivity, reduce implementation and training costs, and improve the adoption and effectiveness of communication and collaboration tools.

Categories:  VoIP

Mitel Applications Suite Technical Details

Operating Systems: Unspecified
Mobile Application:No