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We use this MiVoice Office Application Suite Mitel software on all of the phones. It's used by the agents to accept calls from customers …
Overview
What is MiVoice Office Application Suite?
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the…
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Popular Features
- Directory of employee names (8)10.0100%
- Answering rules (8)10.0100%
- Call park (8)10.0100%
- Message alerts (8)10.0100%
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What is MiVoice Office Application Suite?
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance,…
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- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Tech Details
- FAQs
What is MiVoice Office Application Suite?
The Mitel Applications Suite (or MAS) is a unified business communications platform (UCaaS) consisting of several different applications, built to suit the needs of enterprises. The Mitel Applications Suite includes a VoIP service as part of its overall use as a unified communications platform, mobile connectivity, call reporting, call recording, and outbound dialing.
Its key benefit is unification, a single application for business communication needs: messaging, presence, mobility, call recording, call reporting, and outbound dialing within a single-server solution. Ideally, organizations will increase business productivity, reduce implementation and training costs, and improve the adoption and effectiveness of communication and collaboration tools.
MiVoice Office Application Suite Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).
Reviewers rate Directory of employee names and Answering rules and Call recording highest, with a score of 10.
The most common users of MiVoice Office Application Suite are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Many users have found Mitel to be a valuable tool for their communication needs. They have utilized it for VoIP applications and conference bridges, allowing for seamless communication across various devices. The system is configured with a structured automated call-flow workflow, effectively managing inbound and outbound telecommunications traffic. This has proven to be a significant advantage for organizations, ensuring smooth and efficient communication processes.
Mitel Connect, the communication tool offered by Mitel, has been widely used throughout organizations for various purposes. Users benefit from its robust features, such as instant messaging, conference call scheduling, calendar management, meeting scheduling, phone contact management, call history review, and more. It has become an essential tool for accessing contacts, viewing recent phone calls and voicemails, and sending instant messages. Additionally, the IT department and some sales managers find value in using the software to review phone usage reports and make informed decisions. Overall, Mitel Connect has proven to be versatile and user-friendly, improving communication efficiency within organizations.
Mobility Feature: Users have found the mobility feature of the product highly beneficial, with many stating that it has allowed them to easily switch work locations by loading their profile onto an unassigned desk phone. This flexibility has made it convenient for users to stay connected and productive wherever they go.
Transcription and Forwarding: The ability to transcribe voicemails and forward the transcriptions to their email has been seen as a useful feature by many users. This functionality allows them to conveniently read and manage their voicemail messages, saving time and ensuring important information is not missed.
Scheduled Holidays and Events: Users appreciate the capability of configuring scheduled holidays and company events into the automated answering service workflow. Many reviewers have mentioned how this feature helps in managing phone system operations efficiently, allowing for seamless communication even during special occasions or planned closures.
Difficult advanced configuration for SIP: Many users have found the advanced configuration required for SIP to be challenging, resulting in difficulties in setting up and effectively using this feature.
Complicated license portal: Several users have described the license portal as complicated, making it cumbersome to navigate and manage licenses efficiently. This complexity can lead to confusion and potential errors in license management.
Disruptive and frequent softphone upgrades: Many reviewers have expressed frustration with the disruptive nature of softphone upgrades, stating that they occur too frequently and cause interruptions to their workflow. These frequent updates can disrupt productivity and require users to constantly adapt to new versions of the software.
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