Mitel Applications Suite Reviews

16 Ratings
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Score 7.7 out of 101

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Kenneth Harrington-Colon profile photo
Score 6 out of 10
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Pros and Cons

  • Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations
  • Transcribing voicemails and forwarding the transcription to the user's email
  • Ability to configure scheduled holidays and company events into the automated answering service workflow
  • Softphone upgrades are disruptive and come out too often
  • Automated workflow is difficult to configure for re-directing a call to a specific number instead of an extension
  • Automated workflow doesn't always take a phone's presence into consideration when attempting to use it in a workflow
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Score 8 out of 10
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Pros and Cons

  • Mitel Connect has a plethora of capabilities - ranging from customizing your ringtone on your phone, to setting contacts in groups. All of these customizations allow your phone system to be personalized the way that you prefer.
  • Being able to route your phone calls to your cell phone or another is extremely easy to set up and update.
  • The Instant Messaging feature is helpful to use while you are on the phone. You can also set up canned responses.
  • Having the "Help" tab integrated into the actual portal would be useful. This could be fixed by having a simple "?" button in the corner to easily access on the fly.
  • Chat integration with Outlook calendars would be useful.
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Score 10 out of 10
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Pros and Cons

  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
  • For some reason, I would always have problems with my Mitel logging out on its own. That is really all the problems I have ever had! I love this system!
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Score 8 out of 10
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Pros and Cons

  • It allows you to set up phones and settings easily.
  • It allows you to set up mailboxes and settings easily.
  • It allows you to set up routing tables for different divisions within the company.
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
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October 16, 2019

MITEL Business Solution

Score 8 out of 10
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Pros and Cons

  • In addition to its array of phone system features, its a great tool for managing your schedule, tasks, calendar, and much more.
  • Mitel has an equally impressive offering of contact center. This allows you to manage the calls from the desktop client.
  • Mitel Connect Client at times does not sync to Outlook in a timely fashion.
  • Added features such as share screen and file attachments would be helpful.
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Mitel Applications Suite Scorecard Summary

Feature Scorecard Summary

Hosted PBX (4)
8.0
Multi-level Interactive Voice Response (IVR) (4)
8.0
User templates (6)
8.0
Call reports (6)
7.3
Directory of employee names (7)
9.1
Answering rules (7)
9.3
Call recording (5)
9.2
Call park (7)
8.9
Call screening (5)
8.8
Message alerts (7)
9.0
Video conferencing (5)
8.8
Audio conferencing (6)
8.5
Video screen sharing (3)
9.3
Instant messaging (3)
10.0
Mobile app for iOS (5)
8.8
Mobile app for Android (3)
8.0

About Mitel Applications Suite

The Mitel Applications Suite (or MAS) is a unified business communications platform consisting of a number of different applications, built to suit the needs of enterprises.
Categories:  VoIP

Mitel Applications Suite Technical Details

Operating Systems: Unspecified
Mobile Application:No