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The software provided by this company has been widely implemented by users to manage their time and calls more efficiently, particularly …
Overview
What is Mitel MiCollab?
Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.
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- Scheduling (8)9.090%
- Notifications (12)8.787%
- Chat (12)8.080%
- Mobile Access (11)6.868%
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What is Mitel MiCollab?
Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.
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What is Mitel MiCollab?
Mitel MiCollab Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.
Reviewers rate Task Management highest, with a score of 10.
The most common users of Mitel MiCollab are from Mid-sized Companies (51-1,000 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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The software provided by this company has been widely implemented by users to manage their time and calls more efficiently, particularly in phone-heavy environments. Users have found value in using it as their preferred VoIP product for delivering client solutions, offering voice and collaboration capabilities along with excellent mobility features. By utilizing this software, organizations are able to streamline communication across the entire company, eliminating the need for multiple media platforms and enabling direct messaging with peers. This implementation aims to address communication issues within the organization as a whole. However, some users have encountered challenges in configuring the software and find it not very user-friendly for non-phone system administrators. Additionally, while the Mitel phone system is well-liked for its features, other conferencing platforms like Zoom and GoTo are often considered better options for hosting conferences. Nevertheless, the Micollab app has proven to be crucial for various departments within organizations such as school teachers, tech helpdesk, HR, and service representatives who interact with patients, schools, teachers, and doctors on a daily basis. It allows them to contact families without showing personal phone numbers, especially during the pandemic closures. Users also appreciate the flexibility of using the software both at work and when working from home since it is preferred over traditional desk phones. It supports a flexible work environment by coupling a user's phone with their laptop, allowing access to company phones from anywhere. The convenience offered by this software increases productivity and efficiency as it provides a single application for voice, messaging, presence, audio conferencing, mobility, and team collaboration regardless of location. It is also utilized for internal meetings and online collaboration, particularly benefiting remote employees and international offices. While the product works effectively overall, users have noted that it has not kept up with competitors in terms of capabilities and innovation, prompting some to consider evaluating other solutions. Nonetheless, MiCollab serves as a valuable real-time phone directory that enables staff to use the chat function, check voicemails, and route phone calls within the app, ultimately saving time and effort when using Mitel devices.
Easy and Helpful Deployment: Many users have found the deployment of the phone system to end users easy and helpful, with client deployment being particularly smooth. They appreciate the email feature that provides access to download the software through multiple methods, making it beneficial on the consulting side.
Convenient Messaging Platform: Users consistently praise the simplicity of the messaging platform as it fulfills its purpose without unnecessary and clunky features commonly found in other instant messaging platforms. They also highlight the convenience of being able to view messaging and call history with just a click of a button.
Flexible Call Management: Reviewers frequently mention their appreciation for the flexibility provided by the system, allowing them to choose which device they want to receive calls on - desk phone, PC, cell phone - even when working from within the office premises.
Difficult SIP registration process: Some users have found the SIP registration process during initial setup to be difficult and tricky. They recommend taking a MiCollab class and having experience with SIP and Wireshark in order to navigate it successfully.
Lack of integration for SMS and Faxing: Some users have mentioned that there is a lack of integration for SMS and Faxing into the platform. However, they acknowledge that they may not have taken advantage of it if it exists.
Limited customization options: Some users desire more customization options within MiCollab, specifically suggesting inverted or high-contrast color schemes for better usability. These customization options would allow users to personalize their experience and enhance the overall usability of the platform.
Based on user reviews, the most common recommendations for MiCollab are as follows: Use MiCollab for companies with remote and work-from-home employees, as it is valuable for facilitating phone calls, chat communication, conference calls, and video calls. Seek third-party support for assistance and better support, especially in cases of issues with user customization and connection loss during client calls. Improve user customization options to allow for more flexibility and address connection loss during important client calls.
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Reviews
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September 09, 2022
This is a must have for any size company
Everyone in the company uses it. Our school teachers, tech helpdesk, not, HR etc. It is essential to our daily tasks, especially for the service reps that deal with patients, schools, teachers and doctors every day. It'd easy to setup either the physical phone or computer client for everyone's needs
- Calls
- Queues
- Vm
- Features
- Setup for non tech users
- Easy
- Relaible
April 28, 2022
Mitel MiCollab Softphone That Replaces Your Desk Phone!
We use Mitel MiCollab for end users when they are working from home due to the pandemic. It has become more mainstream for end-users to use MiCollab at work as well as they prefer it over the traditional desk phone. This has helped greatly due to our phone system and end-users getting calls from the operators.
- Easy to use interface for non technical users.
- Lots of options to setup for end users.
- Headsets are comfortable and better than old handsets with desk phones. MiCollab allows users more comfortable phone calls.
- Call quality is great.
- Chat feature is great.
- Would be nice to see phone numbers on Voicemail as it only lists time and internal phone numbers as external numbers are listed as unknown and not everyone leaves a callback number.
- Allow users to change settings for audio and mic without having to be on an active call.
- The sound sometimes is an issue where end users cannot hear the other person or vice versa. Maybe a specific driver would solve the issue?
[In my experience] it is incredibly obtuse for a non-phone system admin to get configured, and it anything but user-friendly. We love our Mitel phone system - it has all the features we need, but when we looked at using MiCollab for conferencing it became quickly obvious that the hosting providers like Zoom, GoTo, and others were far and away the better platforms.
- Hosted in-house conferencing.
- The web interface [felt] archaic.
- The requirement to use your own lines limits the number of call-ins.
- The resources of the server limit the hosting capacity.
- [In my experience] the licensing was a pain.
Mitel MiCollab is being used across the entirety of my organization. The software has helped to increase the productivity and efficiency of those at my company as it provides a single application for voice, messaging, presence, audio conferencing, mobility and team collaboration; regardless of whether individuals are physically in the office, working from home, or on the road.
- Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
- The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
- The customer support for the product is first-rate. They are always present and helpful when needed.
- The setup for the twinning feature was a bit confusing and took me a while to successfully complete the task.
- The UX, particularly on an older iPhone could be improved.
- Overall, the product is rather sound, and I am pleased with my experience using it.
February 01, 2021
MiCollab - Bring your desk phone everywhere you go
Administrators at our district have been setup with the Micollab app on their phones to be able to contact families without showing their cell phone number. This has been crucial during the pandemic closures. In addition, our administrative staff have the app to be able to continue to receive phone calls even when the building is closed. Micollab has become an integral tool for us. We utilize both the iOS app and the web application.
- Simple interface
- Easy to setup
- Straight forward settings
- The swipe from left and right for menus on the iOS app is not intuitive for less tech savvy
- Sometimes status gets stuck and you have to switch it multiple times
- Wish it would not offer to call using your cell phone number
January 29, 2021
Mitel MiCollab doesn't stack up to the mighty Microsoft Teams
Our organization used to use Mitel MiCollab as a soft-phone, team collaboration solution, but we have switched to Microsoft Teams a couple years ago as our collaboration solution. MiCollab was used across the entire organization and the main purpose for it's use was to couple a user's phone with their laptop, instead of a hardwired desk phone. This enabled employees to have access to the company phones when working from home, or hot-desks. It supported a flexible work environment.
- Easy access to company phone and voicemail, no matter where you are working
- Instant messaging worked well for quick questions/conversations with colleagues
- Screen share feature worked well
- Initial configuration and set up was a bit painful
- Mobile app was not useable. Lost connection and log-in too many times.
- Lack of user customization
February 21, 2020
My my my Mitel - figure out who you want to be
We set this product up approximately 5 years ago. The product works, BUT the product has not kept up with its competitors who have far surpassed this product's capabilities. My recommendation for anyone seriously considering this product for the collaboration tools is to evaluate competitors - who typically have more robust solutions. My recommendation to Mitel is to figure out who you want to be - a telecom provider or a collaboration customer. If you're trying to be the latter, you really need to be much more innovative and agile.
- The phone system works well.
- Collaboration tools have not kept pace with other competitors.
- Speakerphone is sub-par with vast room for improvement.
January 17, 2020
Mitel MiCollab - A Network Engineer's Review
At my organization, we utilized it to replace our Cisco BE6000 and Cisco Jabber. As consultants, we utilized it as a VoIP product of choice to deliver client solutions. It provides voice and collaboration as well as allows for easy remote access to the VoIP system for excellent mobility capabilities.
- Easy deployment to end users, which assists with client deployment. Their email that provides access to download the software via multiple methods helps tremendously on the consulting side.
- Easy interface for collaboration and voice. End users like the clean interface and ease of use.
- An all-in-one solution for voice and collaboration. It delivers voicemail, chat, voice services, and mobility.
- SIP registration can be difficult at times and tricky during the first time setup. I would recommend taking the MiCollab class offered through Mitel as well as having experience with SIP and Wireshark.
- If you need to have a clustered MiCollab setup for SIP (one MiCollab server on LAN, the other on DMZ), this can add to the cost. It would be nice if they offered an all-in-one solution with a single MiCollab server.
October 23, 2019
Mitel MiCollab Review
MiCollab is used as the real-time phone directory for our organization. It also allows staff to use the chat function, check their voicemails from within the app and toggle where their phone calls are routed to within the app. Using this tool saves staff time and effort when using their Mitel devices.
- The directory search function.
- Controlling of Mitel equipment (desk phone, softphone, mobile).
- Not good integration with the ACD (call center agents). It cannot be used as a softphone only with ACD.
- The chat function can be improved.
- Setting up provisioning can only be pushed from server-side, especially on re-deployment or changes.
September 18, 2019
Mitel? Do tell!
We had a Mitel phone system and replaced our online meetings with Mitel MiCollab to integrate the whole thing. It is used by the entire organization for internal meetings. We have a good number of remote employees and offices in other countries so we are required to do a considerable amount of collaborating via online meetings.
- For a user, once you get everything set up, attendance is pretty seamless.
- This provides easy access for meetings that involve only a call.
- We use it also to share screens and information and it works well for this.
- I found the set up to be less than intuitive. And, it involved a lot of steps. But, now I seem to be good to go.
- I don't host many meetings at all but those who do present seem to have issues with recording from time to time.
- Reviewing a recording can sometimes be a challenge because of the set up and the type of file involved. We have a lot of recordings and I end up watching a good number of them. I wish that part were easier.
We use it across the entire organization. With over 50 users and growing each month, it allows seamless communication with our associates as well as our staff. We were using several different media platforms prior to combining everything into MiCollab. It allows us to message directly with peers eliminating the need to use MS Lync/Skype for Business. We are able to easily transfer calls to and from mobile devices, see who is on the phone and also as a global contact list.
- The messaging platform, while simple, gets the job done without all the unnecessary and often clunky features of other instant messaging platforms.
- With a click of a button I can see all my messaging and call history. Set my away status with different options for how the phone should respond based on that status. This is great for when I am traveling for work and need to set my phones up to ring a specific way.
- Checking of voicemails and clearing them out is simple with the MiCollab app. No need to have to dial from your desk phone any longer. Quick and easy to return calls directly from the app. You can also forward the voicemail to other users with a couple clicks of the mouse.
- It would be nice if they integrated SMS and Faxing easily into one platform. If they have it, we may simply have not taken advantage of it, yet.
- Tenanting of MiCollab is in the works but something that would be helpful sooner than later.
- Make it easier to reinstall the app on your cell phone. I have had a few times where my phone needs to be fully reset and reinstalling this app becomes put off due to how cumbersome the process is.
January 16, 2018
Mitel MiCollab - great addition to your Mitel phone system
We have implemented this company-wide and have been using it for about a year now. We are a very phone-heavy company and this helps the users to manage their time/calls more efficiently. It also helps with conference calling and mobile use - making our salespeople more efficient as they can be reached at almost any time and location
- See who is using the phone at a given time
- Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
- Has chat feature to tag someone when they are on the phone, or you just don't want to call
- App for smartphone allows for desk phone to cell phone collaboration
March 30, 2017
Mitel MiCollab is Mighty Fine!!
We have just recently implemented Mitel MiCollab across the whole organization. We are hoping that by using Mitel MiCollab it will address the problem of communication issues as a whole within the organization.
- Going with Mitel MiCollab provided our company and employee access to everyone in the organization whether we were on or off the premises.
- MiCollab Mobile is supported by many devices such as BlackBerry, Android, and iPhone/iPads, there are not many O/S that are not supported.
- Everything is available at your fingertips so you can balance your work life as well as your personal life and is extremely user-friendly!
- I wish that Mitel MiCollab had more customization options, I personally think MiCollab would work better with inverted or high-contrast color schemes.
- Mitel's website in general is very difficult to navigate and if you want pricing for your company for the New Mitel MiCollab, you have to contact them directly.
- The names of the services that Mitel provides regarding the Mitel miCollab are very similar, which can be confusing when browsing and trying to learn about the Mitel Micollab, so you need someone who really understands what they are reading to explain everything to you at first, but then it is pretty easy from there.