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Mitel MiCollab

Mitel MiCollab

Overview

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

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Learn from top reviewers

Perfect Fit for SMB Client who don't want to break the bank

Rating: 6 out of 10
March 10, 2025
IncentivizedVetted Review
Mitel MiCollab 8 is a great fit for customers who already have an existing Mitel UC environment and can have a cost effective approach for collaboration for team members compa...
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Verified user
Engineer
Mitel MiCollab3 years of experience

Mitel MiCollab - Can be great if you have proper support from hosted services!

Rating: 3 out of 10
February 25, 2025
IncentivizedVetted ReviewVerified User
We recently moved away from Mitel MiCollab, due to lack of support from local vendors for the product. We had utilized it from 2010-2022, and mostly supported it ourselves - i...
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Verified user
Administrator
Mitel MiCollab12 years of experience

This is a must have for any size company

Rating: 8 out of 10
September 9, 2022
IncentivizedVetted ReviewVerified User
Everyone in the company uses it. Our school teachers, tech helpdesk, not, HR etc. It is essential to our daily tasks, especially for the service reps that deal with patients, ...
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Sarah Urbani
Technician - Information Technology
Freelance Makeup artist
Ideal integration
Mitel MiCollab3 years of experience

MiCollab is okay internally, but not a Zoom or Teams competitor.

Rating: 3 out of 10
May 17, 2021
IncentivizedVetted ReviewVerified User
[In my experience] it is incredibly obtuse for a non-phone system admin to get configured, and it anything but user-friendly. We love our Mitel phone system - it has all the f...
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Joe Foran
Director - Information Technology
Director Of Information Technology and HIPAA Privacy Officer
Continuum of Care
Mitel MiCollab6 years of experience

MiCollab - Bring your desk phone everywhere you go

Rating: 10 out of 10
February 1, 2021
IncentivizedVetted ReviewVerified User
Administrators at our district have been setup with the Micollab app on their phones to be able to contact families without showing their cell phone number. This has been cruc...
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Kaitlyn Wright
Administrator - Information Technology
Coordinator of Computer Science and Technology
Seeds of Health, Inc.
Mitel MiCollab3 years of experience
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Pricing

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Mitel MiCollab

Mitel MiCollab

N/A
Unavailable

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

18 people also want pricing

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Miro

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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

5.5
Avg 7.7

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

6.4
Avg 7.9

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

6.3
Avg 7.9
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Product Details

What is Mitel MiCollab?

Mitel MiCollab Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Reviewers rate Integrates with Gmail and Google Hangouts and Integrates with Outlook and Video files highest, with a score of 8.

The most common users of Mitel MiCollab are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

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(1-5 of 14)

MiCollab - Bring your desk phone everywhere you go

Rating: 10 out of 10
Incentivized
February 01, 2021
KW
Kaitlyn Wright
Coordinator of Computer Science and Technology
Seeds of Health, Inc. (Education Management, 51-200 employees)
Vetted Review
Verified User
Mitel MiCollab
3 years of experience
View profile
Use Cases and Deployment Scope
Administrators at our district have been setup with the Micollab app on their phones to be able to contact families without showing their cell phone number. This has been crucial during the pandemic closures. In addition, our administrative staff have the app to be able to continue to receive phone calls even when the building is closed. Micollab has become an integral tool for us. We utilize both the iOS app and the web application.
Pros
  • Simple interface
  • Easy to setup
  • Straight forward settings
Cons
  • The swipe from left and right for menus on the iOS app is not intuitive for less tech savvy
  • Sometimes status gets stuck and you have to switch it multiple times
  • Wish it would not offer to call using your cell phone number
Likelihood to Recommend
MiCollab is great for employees working remotely, on the go, or just wanting flexibility. No physical phone is required allowing employees to make calls from anywhere they can get access to a computer or device. Would highly recommend for staff to be setup before they need it to avoid having to learn it in a panic.

Mitel MiCollab Softphone That Replaces Your Desk Phone!

Rating: 8 out of 10
Incentivized
April 28, 2022
Verified User
Employee in Information Technology
Venture Capital & Private Equity Company, 201-500 employees
Vetted Review
Verified User
Mitel MiCollab
2 years of experience
Use Cases and Deployment Scope
We use Mitel MiCollab for end users when they are working from home due to the pandemic. It has become more mainstream for end-users to use MiCollab at work as well as they prefer it over the traditional desk phone. This has helped greatly due to our phone system and end-users getting calls from the operators.
Pros
  • Easy to use interface for non technical users.
  • Lots of options to setup for end users.
  • Headsets are comfortable and better than old handsets with desk phones. MiCollab allows users more comfortable phone calls.
  • Call quality is great.
  • Chat feature is great.
Cons
  • Would be nice to see phone numbers on Voicemail as it only lists time and internal phone numbers as external numbers are listed as unknown and not everyone leaves a callback number.
  • Allow users to change settings for audio and mic without having to be on an active call.
  • The sound sometimes is an issue where end users cannot hear the other person or vice versa. Maybe a specific driver would solve the issue?
Likelihood to Recommend
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.

Mitel MiCollab - great addition to your Mitel phone system

Rating: 8 out of 10
Incentivized
January 16, 2018
NV
Nathan Venno
IT Manager
VistaFood Exchange Inc (Wholesale, 51-200 employees)
Vetted Review
Verified User
Mitel MiCollab
1 year of experience
View profile
Use Cases and Deployment Scope
We have implemented this company-wide and have been using it for about a year now. We are a very phone-heavy company and this helps the users to manage their time/calls more efficiently. It also helps with conference calling and mobile use - making our salespeople more efficient as they can be reached at almost any time and location
Pros
  • See who is using the phone at a given time
Cons
  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Likelihood to Recommend
Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed

Mitel MiCollab Review

Rating: 6 out of 10
Incentivized
October 23, 2019
Verified User
Manager in Information Technology
Non-Profit Organization Management Company, 51-200 employees
Vetted Review
Verified User
Mitel MiCollab
5 years of experience
Use Cases and Deployment Scope
MiCollab is used as the real-time phone directory for our organization. It also allows staff to use the chat function, check their voicemails from within the app and toggle where their phone calls are routed to within the app. Using this tool saves staff time and effort when using their Mitel devices.
Pros
  • The directory search function.
  • Controlling of Mitel equipment (desk phone, softphone, mobile).
Cons
  • Not good integration with the ACD (call center agents). It cannot be used as a softphone only with ACD.
  • The chat function can be improved.
  • Setting up provisioning can only be pushed from server-side, especially on re-deployment or changes.
Likelihood to Recommend
Mitel MiCollab is well suited to phone directory searches.

A must for 21st century communication and collaboration

Rating: 8 out of 10
Incentivized
May 08, 2021
Verified User
Analyst in Finance and Accounting
Investment Banking Company, 1001-5000 employees
Vetted Review
Verified User
Mitel MiCollab
1 year of experience
Use Cases and Deployment Scope
Mitel MiCollab is being used across the entirety of my organization. The software has helped to increase the productivity and efficiency of those at my company as it provides a single application for voice, messaging, presence, audio conferencing, mobility and team collaboration; regardless of whether individuals are physically in the office, working from home, or on the road.
Pros
  • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
  • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
  • The customer support for the product is first-rate. They are always present and helpful when needed.
Cons
  • The setup for the twinning feature was a bit confusing and took me a while to successfully complete the task.
  • The UX, particularly on an older iPhone could be improved.
  • Overall, the product is rather sound, and I am pleased with my experience using it.
Likelihood to Recommend
Mitel MiCollab works great for organizations that require its employees to communicate on a consistent basis. It provides everything a company might need to communicate, collaborate, and share insights. The software would be much less appropriate for smaller companies with only a small number of employees working together in close quarters in addition to those where employees complete tasks with little to no team input.
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