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Mitel MiCollab

Mitel MiCollab

Overview

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

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Learn from top reviewers

Perfect Fit for SMB Client who don't want to break the bank

Rating: 6 out of 10
March 10, 2025
IncentivizedVetted Review
Mitel MiCollab 8 is a great fit for customers who already have an existing Mitel UC environment and can have a cost effective approach for collaboration for team members compa...
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Verified user
Engineer
Mitel MiCollab3 years of experience

Mitel MiCollab - Can be great if you have proper support from hosted services!

Rating: 3 out of 10
February 25, 2025
IncentivizedVetted ReviewVerified User
We recently moved away from Mitel MiCollab, due to lack of support from local vendors for the product. We had utilized it from 2010-2022, and mostly supported it ourselves - i...
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Verified user
Administrator
Mitel MiCollab12 years of experience

This is a must have for any size company

Rating: 8 out of 10
September 9, 2022
IncentivizedVetted ReviewVerified User
Everyone in the company uses it. Our school teachers, tech helpdesk, not, HR etc. It is essential to our daily tasks, especially for the service reps that deal with patients, ...
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Sarah Urbani
Technician - Information Technology
Freelance Makeup artist
Ideal integration
Mitel MiCollab3 years of experience

MiCollab is okay internally, but not a Zoom or Teams competitor.

Rating: 3 out of 10
May 17, 2021
IncentivizedVetted ReviewVerified User
[In my experience] it is incredibly obtuse for a non-phone system admin to get configured, and it anything but user-friendly. We love our Mitel phone system - it has all the f...
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Joe Foran
Director - Information Technology
Director Of Information Technology and HIPAA Privacy Officer
Continuum of Care
Mitel MiCollab6 years of experience

MiCollab - Bring your desk phone everywhere you go

Rating: 10 out of 10
February 1, 2021
IncentivizedVetted ReviewVerified User
Administrators at our district have been setup with the Micollab app on their phones to be able to contact families without showing their cell phone number. This has been cruc...
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Kaitlyn Wright
Administrator - Information Technology
Coordinator of Computer Science and Technology
Seeds of Health, Inc.
Mitel MiCollab3 years of experience
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Pricing

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Mitel MiCollab

Mitel MiCollab

N/A
Unavailable

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

19 people also want pricing

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Miro

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Miro provides a visual workspace for innovation, where distributed teams can build the future together. Miro counts more than 90 million users, who improve product development, speed up time to market, and ensure that new products deliver on customer needs.

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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

5.5
Avg 7.7

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

6.4
Avg 7.9

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

6.3
Avg 7.9
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Product Details

What is Mitel MiCollab?

Mitel MiCollab Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Reviewers rate Integrates with Gmail and Google Hangouts and Integrates with Outlook and Video files highest, with a score of 8.

The most common users of Mitel MiCollab are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

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(1-5 of 8)

MiCollab - Bring your desk phone everywhere you go

Rating: 10 out of 10
Incentivized
February 01, 2021
KW
Kaitlyn Wright
Coordinator of Computer Science and Technology
Seeds of Health, Inc. (Education Management, 51-200 employees)
Vetted Review
Verified User
Mitel MiCollab
3 years of experience
View profile
Use Cases and Deployment Scope
Administrators at our district have been setup with the Micollab app on their phones to be able to contact families without showing their cell phone number. This has been crucial during the pandemic closures. In addition, our administrative staff have the app to be able to continue to receive phone calls even when the building is closed. Micollab has become an integral tool for us. We utilize both the iOS app and the web application.
Pros
  • Simple interface
  • Easy to setup
  • Straight forward settings
Cons
  • The swipe from left and right for menus on the iOS app is not intuitive for less tech savvy
  • Sometimes status gets stuck and you have to switch it multiple times
  • Wish it would not offer to call using your cell phone number
Likelihood to Recommend
MiCollab is great for employees working remotely, on the go, or just wanting flexibility. No physical phone is required allowing employees to make calls from anywhere they can get access to a computer or device. Would highly recommend for staff to be setup before they need it to avoid having to learn it in a panic.

Mitel? Do tell!

Rating: 6 out of 10
Incentivized
September 18, 2019
Verified User
Employee in Corporate
Hospital & Health Care Company, 1001-5000 employees
Vetted Review
Verified User
Mitel MiCollab
1 year of experience
Use Cases and Deployment Scope
We had a Mitel phone system and replaced our online meetings with Mitel MiCollab to integrate the whole thing. It is used by the entire organization for internal meetings. We have a good number of remote employees and offices in other countries so we are required to do a considerable amount of collaborating via online meetings.
Pros
  • For a user, once you get everything set up, attendance is pretty seamless.
  • This provides easy access for meetings that involve only a call.
  • We use it also to share screens and information and it works well for this.
Cons
  • I found the set up to be less than intuitive. And, it involved a lot of steps. But, now I seem to be good to go.
  • I don't host many meetings at all but those who do present seem to have issues with recording from time to time.
  • Reviewing a recording can sometimes be a challenge because of the set up and the type of file involved. We have a lot of recordings and I end up watching a good number of them. I wish that part were easier.
Likelihood to Recommend
As I said, I find it to be fairly seamless when used for only a call. It works fairly well for calls where the user must share a screen. It seems to work less well for instances where a recording is needed. But, we do get the recordings and we are able to watch them.

Enterprise Level Communications System - Simplified

Rating: 9 out of 10
Incentivized
May 17, 2018
EJ
Erik Jensen
Director of Business Development
Agency Administrators (Insurance, 11-50 employees)
Vetted Review
Verified User
Mitel MiCollab
2 years of experience
Use Cases and Deployment Scope
We use it across the entire organization. With over 50 users and growing each month, it allows seamless communication with our associates as well as our staff. We were using several different media platforms prior to combining everything into MiCollab. It allows us to message directly with peers eliminating the need to use MS Lync/Skype for Business. We are able to easily transfer calls to and from mobile devices, see who is on the phone and also as a global contact list.
Pros
  • The messaging platform, while simple, gets the job done without all the unnecessary and often clunky features of other instant messaging platforms.
  • With a click of a button I can see all my messaging and call history. Set my away status with different options for how the phone should respond based on that status. This is great for when I am traveling for work and need to set my phones up to ring a specific way.
  • Checking of voicemails and clearing them out is simple with the MiCollab app. No need to have to dial from your desk phone any longer. Quick and easy to return calls directly from the app. You can also forward the voicemail to other users with a couple clicks of the mouse.
Cons
  • It would be nice if they integrated SMS and Faxing easily into one platform. If they have it, we may simply have not taken advantage of it, yet.
  • Tenanting of MiCollab is in the works but something that would be helpful sooner than later.
  • Make it easier to reinstall the app on your cell phone. I have had a few times where my phone needs to be fully reset and reinstalling this app becomes put off due to how cumbersome the process is.
Likelihood to Recommend
If you're looking to streamline your enterprise-level communications system and interoffice communications then this is the tool to get the job done. As stated previously it works as intended with minor issues. It is well suited for larger companies who can afford the infrastructure and investment it takes to set it up properly. As far as back-end support goes, you may be better off hiring a third-party telecom vendor like we did. For smaller companies looking for only a few phones, there are solutions that are much less expensive and "out of the box" ready for use.

Mitel MiCollab - Can be great if you have proper support from hosted services!

Rating: 3 out of 10
Incentivized
February 25, 2025
Verified User
Administrator in Information Technology
Education Management Company, 201-500 employees
Vetted Review
Verified User
Mitel MiCollab
12 years of experience
Use Cases and Deployment Scope
We recently moved away from Mitel MiCollab, due to lack of support from local vendors for the product. We had utilized it from 2010-2022, and mostly supported it ourselves - internally. The problems we experienced currently - which lead to us choosing a different VOIP provider was lack of expertise from the phone companies "supporting" it for us. Our own technicians, seemingly, knew how to better manage the system than the company we were paying each month to do so.
Pros
  • Voicemail To Email
  • Creating custom buttons tied to specific user profiles
  • Hotdesking - allowing users to log in to phones district-wide.
  • Record an active call with just the push of a button
  • Teleworker phones - allowing phones to be programmed for off-site use with only a PoE injector/internet access needed.
Cons
  • Training of local providers needs a 100% overhaul. Our local providers didn't seem to know how to fix most issues we encountered - unless they called an off-site contact who was rarely available when needed.
  • Remove the need for local controllers (I have heard newer versions of this software have gone this way - but still require the end-user to host a VM on hardware they own)
Likelihood to Recommend
If you're in an area that has highly trained technicians to support the Mitel MiCollab product - I think your experience will likely be much better than ours. In my opinion, Frontier (and Integra before them) were the worst, and we do not look back on that experience with much happiness.

Mitel MiCollab Softphone That Replaces Your Desk Phone!

Rating: 8 out of 10
Incentivized
April 28, 2022
Verified User
Employee in Information Technology
Venture Capital & Private Equity Company, 201-500 employees
Vetted Review
Verified User
Mitel MiCollab
2 years of experience
Use Cases and Deployment Scope
We use Mitel MiCollab for end users when they are working from home due to the pandemic. It has become more mainstream for end-users to use MiCollab at work as well as they prefer it over the traditional desk phone. This has helped greatly due to our phone system and end-users getting calls from the operators.
Pros
  • Easy to use interface for non technical users.
  • Lots of options to setup for end users.
  • Headsets are comfortable and better than old handsets with desk phones. MiCollab allows users more comfortable phone calls.
  • Call quality is great.
  • Chat feature is great.
Cons
  • Would be nice to see phone numbers on Voicemail as it only lists time and internal phone numbers as external numbers are listed as unknown and not everyone leaves a callback number.
  • Allow users to change settings for audio and mic without having to be on an active call.
  • The sound sometimes is an issue where end users cannot hear the other person or vice versa. Maybe a specific driver would solve the issue?
Likelihood to Recommend
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
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