Skip to main content
TrustRadius
Mitel MiCollab

Mitel MiCollab

Overview

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Read more

Learn from top reviewers

Perfect Fit for SMB Client who don't want to break the bank

Rating: 6 out of 10
March 10, 2025
IncentivizedVetted Review
Mitel MiCollab 8 is a great fit for customers who already have an existing Mitel UC environment and can have a cost effective approach for collaboration for team members compa...
Continue reading
Verified user
Engineer
Mitel MiCollab3 years of experience

Mitel MiCollab - Can be great if you have proper support from hosted services!

Rating: 3 out of 10
February 25, 2025
IncentivizedVetted ReviewVerified User
We recently moved away from Mitel MiCollab, due to lack of support from local vendors for the product. We had utilized it from 2010-2022, and mostly supported it ourselves - i...
Continue reading
Verified user
Administrator
Mitel MiCollab12 years of experience

This is a must have for any size company

Rating: 8 out of 10
September 9, 2022
IncentivizedVetted ReviewVerified User
Everyone in the company uses it. Our school teachers, tech helpdesk, not, HR etc. It is essential to our daily tasks, especially for the service reps that deal with patients, ...
Continue reading
Sarah Urbani
Technician - Information Technology
Freelance Makeup artist
Ideal integration
Mitel MiCollab3 years of experience

MiCollab is okay internally, but not a Zoom or Teams competitor.

Rating: 3 out of 10
May 17, 2021
IncentivizedVetted ReviewVerified User
[In my experience] it is incredibly obtuse for a non-phone system admin to get configured, and it anything but user-friendly. We love our Mitel phone system - it has all the f...
Continue reading
Joe Foran
Director - Information Technology
Director Of Information Technology and HIPAA Privacy Officer
Continuum of Care
Mitel MiCollab6 years of experience

MiCollab - Bring your desk phone everywhere you go

Rating: 10 out of 10
February 1, 2021
IncentivizedVetted ReviewVerified User
Administrators at our district have been setup with the Micollab app on their phones to be able to contact families without showing their cell phone number. This has been cruc...
Continue reading
Kaitlyn Wright
Administrator - Information Technology
Coordinator of Computer Science and Technology
Seeds of Health, Inc.
Mitel MiCollab3 years of experience
Log in with LinkedIn to see content from your network
Return to navigation

Pricing

View all pricing
Mitel MiCollab

Mitel MiCollab

N/A
Unavailable

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

18 people also want pricing

Alternatives Pricing

Microsoft Teams

Microsoft Teams

$5
per month
What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Miro

Miro

$10
per month per user
What is Miro?

Miro provides a visual workspace for innovation, where distributed teams can build the future together. Miro counts more than 90 million users, who improve product development, speed up time to market, and ensure that new products deliver on customer needs.

Return to navigation

Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

5.5
Avg 7.7

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

6.4
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

6.3
Avg 7.9
Return to navigation

Product Details

What is Mitel MiCollab?

Mitel MiCollab Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Reviewers rate Integrates with Gmail and Google Hangouts and Integrates with Outlook and Video files highest, with a score of 8.

The most common users of Mitel MiCollab are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

View all reviews
(1-5 of 12)

Mitel MiCollab doesn't stack up to the mighty Microsoft Teams

Rating: 6 out of 10
Incentivized
January 29, 2021
Verified User
Administrator in Information Technology
Pharmaceuticals Company, 1001-5000 employees
Vetted Review
Verified User
Mitel MiCollab
5 years of experience
Use Cases and Deployment Scope
Our organization used to use Mitel MiCollab as a soft-phone, team collaboration solution, but we have switched to Microsoft Teams a couple years ago as our collaboration solution. MiCollab was used across the entire organization and the main purpose for it's use was to couple a user's phone with their laptop, instead of a hardwired desk phone. This enabled employees to have access to the company phones when working from home, or hot-desks. It supported a flexible work environment.
Pros
  • Easy access to company phone and voicemail, no matter where you are working
  • Instant messaging worked well for quick questions/conversations with colleagues
  • Screen share feature worked well
Cons
  • Initial configuration and set up was a bit painful
  • Mobile app was not useable. Lost connection and log-in too many times.
  • Lack of user customization
Likelihood to Recommend
Mitel MiCollab is fine for a softphone and collaboration solution. Instant messaging and screen sharing works well for team collaboration. MiCollab should suit any mid to large sized corporation looking to unify communications. The mobile app is not reliable, so if the company relies on cell phone use, then this might not be the best solution. If VoIP only, then MiCollab is servicable.

Mitel? Do tell!

Rating: 6 out of 10
Incentivized
September 18, 2019
Verified User
Employee in Corporate
Hospital & Health Care Company, 1001-5000 employees
Vetted Review
Verified User
Mitel MiCollab
1 year of experience
Use Cases and Deployment Scope
We had a Mitel phone system and replaced our online meetings with Mitel MiCollab to integrate the whole thing. It is used by the entire organization for internal meetings. We have a good number of remote employees and offices in other countries so we are required to do a considerable amount of collaborating via online meetings.
Pros
  • For a user, once you get everything set up, attendance is pretty seamless.
  • This provides easy access for meetings that involve only a call.
  • We use it also to share screens and information and it works well for this.
Cons
  • I found the set up to be less than intuitive. And, it involved a lot of steps. But, now I seem to be good to go.
  • I don't host many meetings at all but those who do present seem to have issues with recording from time to time.
  • Reviewing a recording can sometimes be a challenge because of the set up and the type of file involved. We have a lot of recordings and I end up watching a good number of them. I wish that part were easier.
Likelihood to Recommend
As I said, I find it to be fairly seamless when used for only a call. It works fairly well for calls where the user must share a screen. It seems to work less well for instances where a recording is needed. But, we do get the recordings and we are able to watch them.

This is a must have for any size company

Rating: 8 out of 10
Incentivized
September 09, 2022
SU
Sarah Urbani
Freelance Makeup artist
Ideal integration (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
Mitel MiCollab
3 years of experience
View profile
Use Cases and Deployment Scope
Everyone in the company uses it. Our school teachers, tech helpdesk, not, HR etc. It is essential to our daily tasks, especially for the service reps that deal with patients, schools, teachers and doctors every day. It'd easy to setup either the physical phone or computer client for everyone's needs
Pros
  • Calls
  • Queues
  • Vm
  • Features
Cons
  • Setup for non tech users
  • Easy
  • Relaible
Likelihood to Recommend
For people who work in different departments, it's great to have it set up for certain queues, certain calls go to certain dept. It is very well versed to set up how you want. You. An use a physical phone or a donelpadable version you use on the computer with a headset.

Enterprise Level Communications System - Simplified

Rating: 9 out of 10
Incentivized
May 17, 2018
EJ
Erik Jensen
Director of Business Development
Agency Administrators (Insurance, 11-50 employees)
Vetted Review
Verified User
Mitel MiCollab
2 years of experience
Use Cases and Deployment Scope
We use it across the entire organization. With over 50 users and growing each month, it allows seamless communication with our associates as well as our staff. We were using several different media platforms prior to combining everything into MiCollab. It allows us to message directly with peers eliminating the need to use MS Lync/Skype for Business. We are able to easily transfer calls to and from mobile devices, see who is on the phone and also as a global contact list.
Pros
  • The messaging platform, while simple, gets the job done without all the unnecessary and often clunky features of other instant messaging platforms.
  • With a click of a button I can see all my messaging and call history. Set my away status with different options for how the phone should respond based on that status. This is great for when I am traveling for work and need to set my phones up to ring a specific way.
  • Checking of voicemails and clearing them out is simple with the MiCollab app. No need to have to dial from your desk phone any longer. Quick and easy to return calls directly from the app. You can also forward the voicemail to other users with a couple clicks of the mouse.
Cons
  • It would be nice if they integrated SMS and Faxing easily into one platform. If they have it, we may simply have not taken advantage of it, yet.
  • Tenanting of MiCollab is in the works but something that would be helpful sooner than later.
  • Make it easier to reinstall the app on your cell phone. I have had a few times where my phone needs to be fully reset and reinstalling this app becomes put off due to how cumbersome the process is.
Likelihood to Recommend
If you're looking to streamline your enterprise-level communications system and interoffice communications then this is the tool to get the job done. As stated previously it works as intended with minor issues. It is well suited for larger companies who can afford the infrastructure and investment it takes to set it up properly. As far as back-end support goes, you may be better off hiring a third-party telecom vendor like we did. For smaller companies looking for only a few phones, there are solutions that are much less expensive and "out of the box" ready for use.

My my my Mitel - figure out who you want to be

Rating: 3 out of 10
Incentivized
February 21, 2020
Verified User
Director in Information Technology
Hospital & Health Care Company, 51-200 employees
Vetted Review
Verified User
Mitel MiCollab
2 years of experience
Use Cases and Deployment Scope
We set this product up approximately 5 years ago. The product works, BUT the product has not kept up with its competitors who have far surpassed this product's capabilities. My recommendation for anyone seriously considering this product for the collaboration tools is to evaluate competitors - who typically have more robust solutions. My recommendation to Mitel is to figure out who you want to be - a telecom provider or a collaboration customer. If you're trying to be the latter, you really need to be much more innovative and agile.
Pros
  • The phone system works well.
Cons
  • Collaboration tools have not kept pace with other competitors.
  • Speakerphone is sub-par with vast room for improvement.
Likelihood to Recommend
With on-premise infrastructure, this product tends to run smoothly. We have yet to evaluate Mitel's cloud offerings, which appear to be good, but quite expensive.

As a phone system, the product does what it's supposed to do. As a collaboration tool, it has very basic functionality but that's about it.
Return to navigation