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Mitel MiCollab

Mitel MiCollab

Overview

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

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Recent Reviews

TrustRadius Insights

The software provided by this company has been widely implemented by users to manage their time and calls more efficiently, particularly …
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Mitel? Do tell!

6 out of 10
September 18, 2019
Incentivized
We had a Mitel phone system and replaced our online meetings with Mitel MiCollab to integrate the whole thing. It is used by the entire …
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Popular Features

View all 22 features
  • Scheduling (8)
    9.0
    90%
  • Notifications (12)
    8.7
    87%
  • Chat (12)
    8.0
    80%
  • Mobile Access (11)
    6.8
    68%
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Pricing

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N/A
Unavailable

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.8
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.1
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.9
Avg 8.1
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Product Details

What is Mitel MiCollab?

Mitel MiCollab Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Reviewers rate Task Management highest, with a score of 10.

The most common users of Mitel MiCollab are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(44)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

The software provided by this company has been widely implemented by users to manage their time and calls more efficiently, particularly in phone-heavy environments. Users have found value in using it as their preferred VoIP product for delivering client solutions, offering voice and collaboration capabilities along with excellent mobility features. By utilizing this software, organizations are able to streamline communication across the entire company, eliminating the need for multiple media platforms and enabling direct messaging with peers. This implementation aims to address communication issues within the organization as a whole. However, some users have encountered challenges in configuring the software and find it not very user-friendly for non-phone system administrators. Additionally, while the Mitel phone system is well-liked for its features, other conferencing platforms like Zoom and GoTo are often considered better options for hosting conferences. Nevertheless, the Micollab app has proven to be crucial for various departments within organizations such as school teachers, tech helpdesk, HR, and service representatives who interact with patients, schools, teachers, and doctors on a daily basis. It allows them to contact families without showing personal phone numbers, especially during the pandemic closures. Users also appreciate the flexibility of using the software both at work and when working from home since it is preferred over traditional desk phones. It supports a flexible work environment by coupling a user's phone with their laptop, allowing access to company phones from anywhere. The convenience offered by this software increases productivity and efficiency as it provides a single application for voice, messaging, presence, audio conferencing, mobility, and team collaboration regardless of location. It is also utilized for internal meetings and online collaboration, particularly benefiting remote employees and international offices. While the product works effectively overall, users have noted that it has not kept up with competitors in terms of capabilities and innovation, prompting some to consider evaluating other solutions. Nonetheless, MiCollab serves as a valuable real-time phone directory that enables staff to use the chat function, check voicemails, and route phone calls within the app, ultimately saving time and effort when using Mitel devices.

Easy and Helpful Deployment: Many users have found the deployment of the phone system to end users easy and helpful, with client deployment being particularly smooth. They appreciate the email feature that provides access to download the software through multiple methods, making it beneficial on the consulting side.

Convenient Messaging Platform: Users consistently praise the simplicity of the messaging platform as it fulfills its purpose without unnecessary and clunky features commonly found in other instant messaging platforms. They also highlight the convenience of being able to view messaging and call history with just a click of a button.

Flexible Call Management: Reviewers frequently mention their appreciation for the flexibility provided by the system, allowing them to choose which device they want to receive calls on - desk phone, PC, cell phone - even when working from within the office premises.

Difficult SIP registration process: Some users have found the SIP registration process during initial setup to be difficult and tricky. They recommend taking a MiCollab class and having experience with SIP and Wireshark in order to navigate it successfully.

Lack of integration for SMS and Faxing: Some users have mentioned that there is a lack of integration for SMS and Faxing into the platform. However, they acknowledge that they may not have taken advantage of it if it exists.

Limited customization options: Some users desire more customization options within MiCollab, specifically suggesting inverted or high-contrast color schemes for better usability. These customization options would allow users to personalize their experience and enhance the overall usability of the platform.

Based on user reviews, the most common recommendations for MiCollab are as follows: Use MiCollab for companies with remote and work-from-home employees, as it is valuable for facilitating phone calls, chat communication, conference calls, and video calls. Seek third-party support for assistance and better support, especially in cases of issues with user customization and connection loss during client calls. Improve user customization options to allow for more flexibility and address connection loss during important client calls.

Attribute Ratings

Reviews

(1-13 of 13)
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Sarah Urbani | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
For people who work in different departments, it's great to have it set up for certain queues, certain calls go to certain dept. It is very well versed to set up how you want. You. An use a physical phone or a donelpadable version you use on the computer with a headset.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
Joe Foran | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Incentivized
It is well suited for basic conferencing "online" (ie through a NAT-ed connection to your own network) if you have a few users who are familiar with the product and use it on a regular basis. It is less well-suited to dispersed companies with people in many locations (including remote telework employees) who need to meet and are not Mitel users.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Mitel MiCollab works great for organizations that require its employees to communicate on a consistent basis. It provides everything a company might need to communicate, collaborate, and share insights. The software would be much less appropriate for smaller companies with only a small number of employees working together in close quarters in addition to those where employees complete tasks with little to no team input.
Kaitlyn Wright | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
MiCollab is great for employees working remotely, on the go, or just wanting flexibility. No physical phone is required allowing employees to make calls from anywhere they can get access to a computer or device. Would highly recommend for staff to be setup before they need it to avoid having to learn it in a panic.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Mitel MiCollab is fine for a softphone and collaboration solution. Instant messaging and screen sharing works well for team collaboration. MiCollab should suit any mid to large sized corporation looking to unify communications. The mobile app is not reliable, so if the company relies on cell phone use, then this might not be the best solution. If VoIP only, then MiCollab is servicable.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
With on-premise infrastructure, this product tends to run smoothly. We have yet to evaluate Mitel's cloud offerings, which appear to be good, but quite expensive.

As a phone system, the product does what it's supposed to do. As a collaboration tool, it has very basic functionality but that's about it.
September 18, 2019

Mitel? Do tell!

Score 6 out of 10
Vetted Review
Verified User
Incentivized
As I said, I find it to be fairly seamless when used for only a call. It works fairly well for calls where the user must share a screen. It seems to work less well for instances where a recording is needed. But, we do get the recordings and we are able to watch them.
Erik Jensen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If you're looking to streamline your enterprise-level communications system and interoffice communications then this is the tool to get the job done. As stated previously it works as intended with minor issues. It is well suited for larger companies who can afford the infrastructure and investment it takes to set it up properly. As far as back-end support goes, you may be better off hiring a third-party telecom vendor like we did. For smaller companies looking for only a few phones, there are solutions that are much less expensive and "out of the box" ready for use.
Nathan Venno | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Heather Keene | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
For an organization such as ours, the Mitel MiCollab was suited for us for personal and business use to unify our business communications. We also [use] iPaired with Mitel phones, and can now check for missed calls and voicemails while away from the office and it is pretty easy, and the directory list makes it easy to call anyone in the company without having to look up their extension while out in the field.
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