SFCC for the developer-ready OOTB organization
Salesforce Commerce Cloud ran the global eCommerce websites at Nixon very successfully across a complex, multi-regional, multi-currency, …
Starting at $4 per month
View PricingOverview
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Product catalog & listings (31)8.686%
- Product management (31)8.383%
- Visual customization (32)8.282%
- Product variations (32)7.979%
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.salesforce.com/editions…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $4 per month
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built in to the platform. Its flexibility is meant to accommodate diverse business logic models, and its web-based UI is meant to simplify management and control for less than technically savvy administrators. Visitor/shopper data are leveraged to provide intelligence, and personalize the shopping experience of individuals or segmented targets groups.
The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
Salesforce Commerce Cloud Video
Salesforce Commerce Cloud Overview Demo | Salesforce
Salesforce Commerce Cloud Integrations
- Coveo Qubit
- Acquia Digital Experience Platform
- Bronto Marketing Platform (discontinued)
- CrowdTwist
- part of Oracle CX Marketing
Salesforce Commerce Cloud Competitors
Salesforce Commerce Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
Salesforce Commerce Cloud starts at $4.
KalioCommerce and BigCommerce are common alternatives for Salesforce Commerce Cloud.
Reviewers rate Bulk product upload highest, with a score of 8.8.
The most common users of Salesforce Commerce Cloud are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(451)Attribute Ratings
Reviews
(1-25 of 45)Companies can't remove reviews or game the system. Here's why
October 06, 2022
SFCC for the developer-ready OOTB organization
- Global eCommerce
- Cross-selling
- CMS built-in was very limited
- Integration "cartridge" architecture was not plug-n-play
September 28, 2022
Great tool for content
- Cater to the needs of it's users to search for processes
- Maintain a database of all the required processes and knowledge bases
- Keeps all the documentation easy and accessible
- Interface can be improved
- Responsiveness can be improved
September 26, 2022
End to end ecommerce made easy.
- Order management.
- Scalability
- Product management.
- Availability
- UI
- Response time for low latency networks.
- Cloud only solution.
- Maintenance schedules of Salesforce.
April 28, 2022
Great Product for B2B Sales!
- Engages Users
- Displays Information Perfectly
- Improves Communication
- Marketing Campaigns could have more functionality
- Integration into Other Systems
- Connection to Social Platforms
June 21, 2021
Salesforce Commerce Cloud Review
- Product roadmap
- Strong customer focus
- Improve business process outcome
- The service support can improve a lot
- Deployment time can be reduced a bit
- Competitive pricing compared to other vendors in the market
June 11, 2021
Salesforce is a POWER TOOL
- Contact tracking: Managing emails, phone calls, and setting reminders was great!
- Client Data storage: Great way to have a source of tracking our potential clients' contact info and notes.
- Ease: Point and click, type info, and click save. It was just that simple.
- Responsiveness: Need to do something to make this platform faster.
- Simplify: Could we perhaps see something that's slimmed down?
- Not sure there's a need for tracking so many things. Name, email, phone, notes. That should be it.
- Create operational efficiencies
- Product functionality and performance
- Customer focus interface
- High price against competitors
- Lead conversion into clients is a long process
- Backend interface could be more user-friendly
May 21, 2021
Reliable Shopping Cart
Score 7 out of 10
Vetted Review
Verified User
- coupon functionality
- streamlined cart
- reliability
- reporting
- landing page editor
May 09, 2021
Best CMS software you can buy
- The best feature we have used is managing our help desk requests that we get nonstop throughout the day. We get notified when it has come in, been solved, and any follow-up needed.
- Tracking donations for our charity events and non-profit aspects has been streamlines and more efficiently tracked. Again, having this on the same software as the other features makes Salesforce unbeatable.
- The automation and adaptability of Salesforce is a unique aspect of its software!
- You need to have a solid internet connection to make all the functionality possible, which, at times, has created problems as people are working from home.
- Occasionally we have encountered delays in the reporting that we expected which has thrown off our timelines. But it has been rare.
- The need for training, experience and time using the system can make this a difficult switch to make. You need to be invested in changing and using it to take the time and effort worth it.
April 14, 2021
Salesforce give our sales team the extra force we need
- Helps me keep my pipeline up to date and organized
- I use it to forecast my future months opportunities
- The integration with DocuSign keeps giving me an error and isn't working well recently
- Sometimes it requires multiple steps to do something (to close lost an opportunity requires 3 fields to be complete)
- It would be great if there is a way to mass update things (moving the close date to next month for example)
April 13, 2021
Best in class recommendation engine
- Product recommendations
- Merchandising
- Autoscaling
- Price based on GMV
- Some modules for backend functions and new and need customization
April 07, 2021
Whistles, Bells and a whole lot of headache.
- The ability to schedule & tie unique items to customer data.
- Everything costs extra. [I feel] the sales pitch does not include or tell you about the thousands you will have to shell out in addition to their licensing fees to get what you have been showcased. [I believe] it's a racket.
- Nothing exciting or different about the product other than its maintenance on the site post-launch (from what I have seen. We scrapped before launch).
- Salesforce makes you work with a 'partner', which [I believe] is another layer to their pricing lie. Not only are you paying SF, but also, [I feel] some unknown, unchecked, free-to-scam 3rd party that SF recommends to do the work for their platform.
- Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
- Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
- Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
- Since we are a niche market, some of the integrations the software has for our target audience aren't widely available.
- Sharing revenue as a small business can be a little tough on off sale times; we recommend adding a functionality for small B2C businesses.
- A chat - it would be great to add in a quick chat function for team members to speak quickly on when addressing an issue or new idea.
March 06, 2020
Salesforce Commerce Cloud Review
- User interface
- Updates
- Support
- Slow at times
- Product road map
- Administrative control
February 27, 2020
B2B or B2C, great software tool to keep you on your A game
- Customer Tracking
- Project Tracking
- Project Tracking on a calendar scale
- Customization of Land/GIS Labels
February 12, 2020
Salesforce Cloud - A Good Solution
- Provide job order detail.
- Provide sales & customer contact info.
- Application is difficult to program for reporting.
- New Lightning feature is not conducive to our work needs.
January 16, 2020
Salesforce: Best in Breed!
- Integrates into every part of your technology stack.
- It provides an easy way to log notes, calls and any customer details.
- An easy way to organize every customer within your organization.
- Salesforce admin constantly interrupts my sessions so that if I make changes to a lead, I will have to go back and redo it.
- Converting something often can be cumbersome because if you convert but don't make an opportunity in the lead it just becomes an account.
- Salesforce goes more often than expected in the last two years.
January 16, 2020
Good, but needs to speed up
- Easy visualization of consumer journey.
- No coding required.
- Lack of customer service.
- Product delays.
December 04, 2019
Salesforce Commerce Cloud gets the job done!
- Payment method of this software is great because it lets you pay as you grow.
- The platform is easy to use, friendly and fast.
- The page load time is slow it loads around 3-4 seconds.
- Weak ecosystem that doesn’t drive external companies or even freelancer to develop add-ons or tools.
- Quick start. Super-simple to manage., excellent automation, efficient management. and user-friendly customization.
- A vast area of inbuilt tools and functions makes it an awesome tool to use.
- The need to not navigate to multiple tools and in simple terms a one-stop-shop makes it the best in the world.
- The tool has awesome inbuilt tools like Chatter, etc.
- The cluttered interface makes navigation and simple tasks unnecessarily complicated.
November 06, 2019
Salesforce Commerce Cloud Review
- Advice from artificial intelligence to change predictive products.
- Insights into the customer journey to know what we need to change or do better.
- Products and catalogs sections are easy to use and to go live with new products.
- It constantly freezes when you need to make changes in a contact, but you just need to refresh and start again.
- Converting something often can be cumbersome because if you convert but don't make an opportunity in the lead it just becomes an account.
October 17, 2019
SF Commerce Cloud Review
- Detailed reporting
- Lead tracking and assignment
- Great for accountability and monitoring activities
- Easier report building - they can be quite tricky.
- Sometimes leads assigned to accounts slip through the net - a better notification process would be great.
- It can be quite slow.
July 18, 2019
Salesforce Commerce Cloud Helps You Deliver
- A good solution for a variety of endustries.
- Small and large businesses reap the benefits.
- Our customers create more personalized shopping experiences for their customers with this tool.
- None that I can think of. I'm sure we've had customers run into issues case-by-case, but nothing that isn't easily fixed.
- Rich UI look.
- Artificial intelligence.
- Marketing and sales.
- Branding.
- Robotic systems.
- Functionalities related to entitlement.
June 07, 2019
Making lives easy!
- very user-friendly platform
- awesome support line
- ease of access
- I think we can add few more colors to the platform