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Ivanti Neurons for MDM

Ivanti Neurons for MDM
Formerly MobileIron

Overview

What is Ivanti Neurons for MDM?

Ivanti Neurons for MDM is a cloud‑Based Mobile Device Management. Ivanti Neurons for MDM enables secure access to data and apps on any device across the Everywhere Workplace.

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Recent Reviews

TrustRadius Insights

MobileIron has become the go-to solution for over 300 organizations seeking to effectively manage and control their mobile devices for …
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Mobile Rusty Iron

1 out of 10
September 17, 2020
Incentivized
As a Mobile Device Management program, what was showcased was pretty slick. It featured all the things we were looking for to lock down …
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Awards

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Pricing

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What is Ivanti Neurons for MDM?

Ivanti Neurons for MDM is a cloud‑Based Mobile Device Management. Ivanti Neurons for MDM enables secure access to data and apps on any device across the Everywhere Workplace.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Apple Business Essentials is a subscription service that brings together device management, 24/7 support, and cloud storage. It enables small business to manage every iPhone, iPad, Mac, and Apple TVs throughout the business.

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Product Details

What is Ivanti Neurons for MDM?

MobileIron, acquired by Ivanti, supports enterprise security with a mobile-centric security platform for the Everywhere Enterprise. In the Everywhere Enterprise, corporate data flows freely across devices and servers in the cloud, empowering workers to be productive anywhere they need to work. To secure access and protect data across this perimeter-less enterprise, MobileIron leverages a zero trust approach, which assumes bad actors are already in the network and secure access is determined by a “never trust, always verify” model.

MobileIron’s platform combines unified endpoint management (UEM) capabilities with passwordless MFA (Zero Sign-On) and mobile threat defense (MTD) to validate the device, establish user context, verify the network, and detect and remediate threats to ensure that only authorized users, devices, apps, and services can access business resources in a “work from everywhere” world. The vendor states that over 20,000 organizations, including the world’s largest financial institutions, intelligence agencies, and other highly regulated companies, have chosen MobileIron to enable a seamless and secure user experience in the Everywhere Enterprise.

Ivanti Neurons for MDM Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systemssystem agnostic
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry
Supported CountriesGlobal
Supported LanguagesGlobal

Frequently Asked Questions

Ivanti Neurons for MDM is a cloud‑Based Mobile Device Management. Ivanti Neurons for MDM enables secure access to data and apps on any device across the Everywhere Workplace.

Workspace ONE Unified Endpoint Management (UEM) and IBM Security MaaS360 are common alternatives for Ivanti Neurons for MDM.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of Ivanti Neurons for MDM are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(113)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

MobileIron has become the go-to solution for over 300 organizations seeking to effectively manage and control their mobile devices for business use. Users have found that it tackles a wide range of challenges, including compliance, security, deployment, and administration. One of its main strengths lies in its ability to deploy line of business apps as well as third-party apps to all devices, ensuring both device security and the deployment of required applications. This feature has been highly valued by organizations managing fleets of iPads and other mobile devices globally. Furthermore, MobileIron assists with better control over access, security, compliance, inventory, policies, and enrollment by providing remote management capabilities and facilitating document pushes and application installations from a single point. These functionalities are particularly beneficial for pilots, aircrew members, sales teams, field support personnel, and other mobile-focused workforces who require secure government data handling or easy management of operational devices. Across various industries, MobileIron has proven itself as a reliable tool for managing mobile devices' applications, security policies, provisioning across multiple countries, and adhering to NIST standards for security and compliance. It has successfully provided secure access to corporate email, calendars, custom-built applications on mobile devices across multiple offices while maintaining password controls and synchronizing contacts and calendars with Lotus Notes on BYOD phones. As businesses increasingly adopt BYOD policies or manage mixed fleets of managed devices and BYOD scenarios, MobileIron provides features like kiosk mode integration with Android Enterprise to overcome associated challenges. It ensures the safe handling of data and attachments while preventing unauthorized sharing and enables convenient distribution of applications company-wide. The software's asset tracking capabilities have been commended for helping organizations keep tabs on phone numbers, installed apps, and the overall security status of their devices. Not only does MobileIron excel at securing company cell phones but it also efficiently manages user access to business resources while ensuring encryption for emails. This level of device management is crucial when securing company-issued smartphones or managing mobile phones and iPads across an entire organization. MobileIron is trusted by hospitals and colleges to guarantee compliance with HIPAA regulations and provide secure access to email and internal mobile apps, streamlining registration processes with its dedicated support team. Additionally, it serves as a valuable MDM tool for organizations looking to develop and maintain their enterprise mobile applications securely. With a primary focus on providing enhanced security for mobile devices and maintaining secure connections with company servers, MobileIron has been successfully implemented in various industries, adding an extra layer of protection for mission-critical data.

Attribute Ratings

Reviews

(1-3 of 3)
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Noel Adams | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use MobileIron across our entire organization and manage about 6000 devices. It allows for a central management of iOS security and application management and reporting of devices that have been compromised. It allows us to more effectively manage our Apple devices and we are also able to manage other platforms such as Android (Samsung) and this saves us the cost of another solution to just manage those.
  • Easy management of Apple/Android devices
  • Offer a BYOD portal so that the end user can bring in their own device and not compromise your network
  • Security management of devices to ensure they comply with security guidelines.
  • Application Deployment, they can deploy apps but it just doesn't work as well as other vendors in my eyes.
  • User device tracking, It use to exist in previous iOS versions but apple took away that functionality so now we cannot track devices and Mobile Iron still hasn't offered a solution to fix this.
  • Reporting needs to be revamped, Running any report there usually has to be done though back end tools and no nice gui interface
  • Alerting and advanced alerting doesn't work as they advertised. You again have to use back end tools to accomplish this.
  • Mobile Iron has been a great return on investment for our initial apple deployments and got us going with a smooth deployment.
  • Mobile Iron has decreased our technician needs to retouch devices constantly and let them perform their normal duties.
MobileIron is a great solution for the business world but I think they forget about the education environment. A lot of features that would be useful for the K-12 community just aren't there.
  • Airwatch, Intune, Casper, Zenprise, Dell, Good Technologies, Absolute, Sybase and Tango
Mobile iron provided exactly what we needed at the time. They had the best pricing and options at the time we tested the solutions.
9991
Students, Educators, IT Professionals, Adminstrators
5
All are MobileIron certified and handle app request, issues, etc.
  • Central Management of Mobile Devices
  • Jailbreak/Root Detection
  • Policy enforcement per security requirements
  • Ability to track lost devices and located them within the same building
  • Deploy applications without user prompt.
They are in my eyes no longer the leader of MDM management. They have never really given me solutions to problems and this would include app deployment problems, byod portal issues, etc until the past few years, i have changed my scale from 2 to 8 because of it working much better now.
No
  • Price
  • Product Features
  • Product Usability
3 month demo.....
  • Implemented in-house
No
Change management was minimal
  • None, we downloaded the vm and imported it launched it and followed the well written instructional document
None, implementation went great
Not Available
Initial issues were all closed out without my acknowledgement.
No
When we needed to change all mdm account passwords the tech was able to walk me though connecting to the MySql database and update everything. We then had to change the same stuff again and his willing to help again was great for the need.
  • Initial management console
  • Security policies were easy to setup
  • Reporting
  • Alerting
Yes
Don't use it.
Its easy to use but if you want to do any advanced features download the pdf and go though it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use MobileIron Core (on-premises) to manage iOS devices for COPE (Company Owned, Personally Enabled) and single use devices. All mobile devices with access to our network or corporate services are managed by MobileIron through the IT department.
  • Security is excellent. We are able to manage and protect corporate information and it integrates with our existing requirements and practices. Enforcing secure passcodes and device lock/location services enables us to track all assets.
  • User experience is much improved as we can easily migrate users to new devices and there is consistent branding and app availability. When a user enrolls, their assigned apps are automatically deployed.
  • With iOS devices, zero-touch deployment and configuration is a reachable goal.
  • MobileIron provides excellent sales and post-sales service. In addition, their support model is excellent and we've never had a significant down.
  • The Core product's UI is very much in need of a refresh, but it doesn't get the love because most customers choose the cloud product, which looks entirely different.
  • Splunk integration does not work well and requires a lot of manual intervention. The Splunk MIApp doesn't work out of the box, at all.
  • There is no longer a mobile app for system management. It existed once upon a time, but is strangely missing in a platform that is all about mobile management.
  • We have decreased service interruptions caused by manual configuration of devices. We have one entire area that depends on a custom app and another on a custom web UI that requires a local WAN connection, and now we can pre-load and manage the configurations for these devices.
  • We are now able to enforce device compliance and security standards by requiring specific minimum OS versions based on device type, and compliance actions are available to further enhance this capability.
  • If a user needs an app or specific configuration, we simply add them to the appropriate Active Directory security groups. LDAP integration takes care of the rest.
For devices that require single-app mode (iOS) deployments are easy to manage. We are also able to control which OS features are available at a very granular level. What is often lacking are good guides illustrating how to implement certain features - for example, setting up single-app mode for the first time is not intuitive and should not require opening service requests with the helpdesk.

The tools for remote support require a lot of effort and have made implementation of this capability a financial decision instead of a technical one. By this I mean that it's better to request budget for professional services than to invest mine or my team's time, which makes it far less likely to get implemented. Things that cost money and require justifications to the finance team are disadvantaged from the word go.
Jamf is a great platform but does not offer the wide range of integrations. It feels like an Apple-centric product, and it is. Airwatch was pricier and did not offer enough compelling advantages when feature sets were compared, so it was hard to justify the additional cost. MobileIron has proven to be a wise investment because of their continued focus on information security, and the platform can be extended to our Macs and Windows 10 devices.
Veeam Backup & Replication, InfoGenesis POS, Trend Micro Deep Security for the Hybrid Cloud, Nutanix, Dell EMC Networker, Pure Storage FlashArray, Splunk Enterprise, VMware ESXi, HPE 3PAR StoreServ Storage, HPE BladeSystem, HPE ProLiant DL, Cisco IronPort Web Security Appliance, Cisco Nexus, Cisco Unified Communications Manager (Call Manager)
135
Every employee with a COPE (Company Owned, Personally Enabled) device has MobileIron, all the way down to single-purpose/single-app devices used by line staff. We have two management profiles for personal-use devices; one has maximum restrictions applied and a second class has a less-restricted subset for staff who require extended rights to perform their job functions. For example: executives can make use of additional multimedia features for presentations and meetings, where the stricter rule set disallows most multimedia functions. No one can use the cloud, but again the extended rights profile permits some connectivity to corporate resources that are not allowed in the strict profile.

Single-app mode devices work great now that we've figured out how to deploy them. By this I mean that there is an iOS setting (Guided Access) that MUST be enabled before enrolling the device, or you're stuck with a device that needs a hard reset. This wasn't clear when we deployed the first batch of single-app devices, but now that's resolved. One great use case is an iPad that can only access one wireless network and only allows one website (internal) to be opened in Safari. I tasked my techs with breaking the security to get onto any other website, and none of them could do it. Very happy with the outcome!
5
With well-developed device profiles, management is very simple for most cases. Our helpdesk crew manages the daily requirements, of which there are generally few. Most of what we see now are forgotten passcodes, which can be reset easily (and forced to change every 90 days). We force secondary administrative approval for email on devices for audit purposes, but staff never need to worry about their Exchange ActiveSync password.

Certificates can be a pain point, however. The application owner (myself in this case) needs to be on top of managing SSL certificates, because devices can silently fail to check in or receive updates and it isn't always clear what the root cause is. I'd love to see the MI folks add some type of reminder to update when the certificate(s) near expiry so that it doesn't catch admins by surprise.
  • Data loss prevention
  • Programatically enforced security protocols and compliance
  • Consistent deployment results
  • Blacklisting/whitelisting apps - sorry, Facebook
  • Automated and enforced policy acceptance for audit compliance
  • Enhanced license management capabilities for apps
  • Docs@Work is currently in development to provide secure access to company information
  • We are planning to deploy a cross-platform BYOD solution using MobileIron tools, something we haven't yet provided
  • Zero-touch configuration is planned for future implementation. The device will self-configure at power-on with no intervention required.
MobileIron is a constantly evolving platform that stays current with industry trends. iOS updates? No problem, they're supported almost immediately after a new iOS version comes out. If you are a Core (on-prem) customer there is ample support and assistance to migrate to the Cloud version of MobileIron (although I've yet to convince my department head to approve the request). The platform is very robust and extremely configurable. Management roles can be delegated effectively to other staff without compromising security. These in alone are important, but even more important is the company itself - they are great to work with, from support to sales. We have never had a situation where MobileIron left us on our own, and many times support has gone way beyond what is simply required in order to educate us or extend the usefulness of the product.
No
  • Price
  • Product Features
We wanted a mobile device management solution for single-purpose devices - employees needed access to one app, and it had specific requirements (correct SSID and configuration details) that made manual setup and maintenance painful. MobileIron was the only provider at the time who offered an on-prem solution that met all of the management requirements. Price was a secondary consideration; the management tool needed to do everything we required and we would have paid a bit more if necessary. Our single biggest mistake was thinking that the users would appreciate the consistency. They didn't (couldn't switch wireless networks and get on Facebook anymore) but it has made deployment a breeze and we know that every device goes out configured exactly the same, and new setups are just as simple. Mobileiron also helped us identify a problem with the app itself, which the vendor wanted to deny but couldn't thanks to logging and consistent application of assigned policies.
I do wish there had been some additional time for us to fully implement competing solutions - Jamf and Airwatch were both considered - but the complexity of introducing an on-prem solution required us to select a provider first and then put our resources behind it. Having worked with Airwatch in a different organization I knew that the feature set was comparable, but pre-sales conversations and working with us on pricing sealed it for MobileIron. Airwatch and Jamf weren't able to extend to Windows devices at the time; something we knew MobileIron had plans for during implementation, and this further simplified our selection based on our roadmap.
The help portal is extensive and contains a ton of good information, and it's gotten better. Support requests first go to "MobileIron Experts" who are not employees, but power users/integrators with real-world experience. They almost always resolve the challenge quickly, and you can escalate support requests to MobileIron's team at any time. I was skeptical of this model at first, and have since learned to trust it.
Yes
Yes it was resolved and in a timely fashion. There was was version upgrade that caused the logs to fill up. The support team was able to get a temporary fix in place to resolve the immediate problem and a long-term fix in the form of a patch was released in short order.
When we encountered the bug mentioned elsewhere in this review, it was addressed with light speed and fixed quickly. The support team was on top of the problem and knew the product exceptionally well and handled the fix with professionalism. Follow up was most appreciated. For support to make you feel like you are the only customer that they have is a hard thing to achieve, but the pros at MI do it every time.
Randy Watkins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
MobileIron is a land and expand product. It is usually purchased for a very specific BYOD use case, but is more widely deployed once the features are realized. They have done a great job at taking an infrastructure product, and tying security into it. I have implemented this product for hospitals to become HIPAA, and also in Colleges for both students and teachers.
  • MobileIron is much less intrusive than other MDM solutions, making the user acceptance level very high.
  • Administration is easy, with a great workflow through deployment and policy creation.
  • Advanced security features insure the mobile device is not the cause of data loss with features like Application Tunneling and Document Control.
  • I honestly don't see much room for improvement. I have installed MobileIron 10+ times, including some displacements of existing technologies, and I haven't run into many situations where I wasn't able to check every box of a customer.
  • Application tunneling allows users to connect to their internal applications securely through MobileIron's infrastructure, rather than a typical VPN connection.
  • Exchange servers are no longer left open for active sync connections from everyone.
  • Document control of sensitive information prevents users from exfiltrating data.
MobileIron includes both on premise, and in cloud deployment options. Its very well suited for MDM, privacy, and BYOD Projects.
  • maas360,airwatch
MobileIron is usually on the higher end of pricing, but is more competitive if not all of the features are needed. For those customers who truly want to embrace the MDM and BYOD initiatives, MobileIron's features are second to none, and provide more value than the typical bells and whistles.
My company resells this solution. We see a 100% renewal from current customers, and have lost very few deals, which were attributed to price for an budgeted project.
Not Sure
Support is included
Quick response without endless phone trees. 1st level support is very knowledgeable, and has resolved all of my issues without escalation.
No
While implementing, I was having an issues connecting to LDAP. after various troubleshooting steps, we found that MobileIron was firewalled, and could not communicate. Support stayed on the line while we corrected the problem to verify resolution, though it wasn't even a MobileIron issue.
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