MobileIron Reviews

101 Ratings
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Score 7.5 out of 100

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Anonymous | TrustRadius Reviewer
May 12, 2020

Mobile Management Made Easy

Score 10 out of 10
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Support Rating

9
The help portal is extensive and contains a ton of good information, and it's gotten better. Support requests first go to "MobileIron Experts" who are not employees, but power users/integrators with real-world experience. They almost always resolve the challenge quickly, and you can escalate support requests to MobileIron's team at any time. I was skeptical of this model at first, and have since learned to trust it.
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Dylan Taylor | TrustRadius Reviewer
August 19, 2015

MobileIron - Solid and Simple

Score 10 out of 10
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Support Rating

8
I have been using MobileIron for years. As with any company, they suffered the constraints of growth. I don't normally deal with call-in support, but in the few instances that I have the level of support has gotten inherently better. My usual support experience is from a dedicated individual(s) from professional services. This is mainly because of the size of the deployment. This offers a resource that is thoroughly familiar with your environment. Another benefit is that you can contact them directly, which eliminates the handing off and starting over with multiple individuals. As a company they are extremely committed in their support structure and making it better. They send out audits and welcome any interaction and if there is a complaint they follow up with efficacy.
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About MobileIron

MobileIron provides enterprise security with their mobile-centric security platform for the Everywhere Enterprise. In the Everywhere Enterprise, corporate data flows freely across devices and servers in the cloud, enabling workers to be productive anywhere they need to work. To secure access and protect data across this perimeter-less enterprise, MobileIron leverages a zero trust approach, which assumes bad actors are already in the network and secure access is determined by a “never trust, always verify” model.

MobileIron’s platform combines unified endpoint management (UEM) capabilities with passwordless MFA (Zero Sign-On) and mobile threat defense (MTD) to validate the device, establish user context, verify the network, and detect and remediate threats to ensure that only authorized users, devices, apps, and services can access business resources in a “work from everywhere” world. The vendor states that over 20,000 organizations, including the world’s largest financial institutions, intelligence agencies, and other highly regulated companies, have chosen MobileIron to enable a seamless and secure user experience in the Everywhere Enterprise.

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MobileIron Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: system agnostic
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry
Supported Countries:Global
Supported Languages: Global