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Monetate

Monetate
Formerly Kibo Personalization, powered by Monetate & Certona

Overview

What is Monetate?

Monetate (formerly Kibo Personalization, powered by Monetate and Certona) is an ecommerce personalization software for consumer-facing brands. Monetate enables brands to create individualized experiences for site visitors, with the goal of improving engagement and business performance. Founded in 2008, Monetate…

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Recent Reviews

Ease of use

7 out of 10
September 05, 2023
Incentivized
I think Monetate is very useful for testing. No issues with the system. Clear and easy to use with support and manuals
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Quick overview

8 out of 10
April 18, 2023
Incentivized
We've been able to use Monetate to support personalisation across different customer segments on site, as well as run a number of AB tests …
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Monetate Review

10 out of 10
February 28, 2023
Incentivized
We use Monetate to create different user journeys for different customers we target. Doing A/B testing we get to see which experience will …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Monetate?

Monetate (formerly Kibo Personalization, powered by Monetate and Certona) is an ecommerce personalization software for consumer-facing brands. Monetate enables brands to create individualized experiences for site visitors, with the goal of improving engagement and business performance. Founded in…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Monetate?

Monetate (formerly Kibo Personalization, powered by Monetate and Certona) is an ecommerce personalization software for consumer-facing brands. Monetate enables brands to create individualized experiences for site visitors, with the goal of improving engagement and business performance. Founded in 2008, Monetate services Adidas, Lufthansa, Office Depot, Reebok, Wolseley, and other companies.

Monetate is open, and designed to work across the user's marketing stack. It is real-time too, with machine learning capabilities to help deliver 1-to-1 personalization, through to testing & experimentation, and product recommendations at scale.

In October 2019 Monetate and Certona personalization technologies were acquired by Kibo Software. Kibo Personalization included capabilites from these solutions. Monetate was spun off from Kibo in October of 2022.

Monetate Features

  • Supported: Testing
  • Supported: Segmentation
  • Supported: Machine Learning
  • Supported: Data Integration
  • Supported: APIs

Monetate Video

Monetate Integrations

Monetate Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Monetate (formerly Kibo Personalization, powered by Monetate and Certona) is an ecommerce personalization software for consumer-facing brands. Monetate enables brands to create individualized experiences for site visitors, with the goal of improving engagement and business performance. Founded in 2008, Monetate services Adidas, Lufthansa, Office Depot, Reebok, Wolseley, and other companies.

Adobe Target, Optimizely Web Experimentation, and HiConversion are common alternatives for Monetate.

Reviewers rate Implementation Rating highest, with a score of 9.1.

The most common users of Monetate are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(159)

Attribute Ratings

Reviews

(1-21 of 21)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
They are great and super helpful any time there are questions. Our rep understood that many team members were not comfortable with the tool, so he found a way to use a budget for training hours. Very responsive and have not had any issues with customer support.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have a single point of contact for everything related to Monetate and they are very approachable. However, we have seen quite a few turn over on the Monetate side making it difficult for us to keep a strong relationship with the POC
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have a weekly meeting with our CSM on Monetate, it's very transparent and easy to deal with. All the doubts are treated in a priority queue, and it's very easy to describe our needs and have it done fast. All the challenges are accepted by the Monetate support team.
March 22, 2023

Happy User!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Monetate personalization customer service team is consistent, attentive and dedicated to solve issues and improve experiences. It does not matter what challenges we present to the team -- they are ready to figure it out. Even when we bring them something new or challenging, they pull resources and assure us it can and will be solved.
Richard Zuess | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Unquestionably, one of the largest sources of clients has been thanks to the recommendations and the campaigns that we build with this program.I have to highlight the good interaction we have had with customer service, there are very few programs that respond so quickly to the needs of their users.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Customer Support with Kibo has been disappointing. We were a Moneteate customer before the launch, however, the level of support hasn't changed since the acquisition. Kibo/ Monetate has experienced excessive turnover, with our dedicated account rep getting replaced at least every 6 months. We understand that it does take time to acclimate to new accounts and some turnover is to be expected, but no other vendor we work with has had as much as Kibo. It's extremely difficult for us to receive timely responses when we send inquiries to support. We almost always have to follow up on our own before getting an email back. It's often felt as if our account is low priority or we are being ignored. We have bi-weekly calls with our support team and it is not unusual for them to be looking at an issue for the very first time on the call. While the account reps are supposed to be the middle man between customers and developers, it feels as if it would be more efficient to remove them altogether and allow us direct communication with developers.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Kibo Personalization support is one of the primary reasons we chose them as our testing/personalization engine. They meet with you weekly or bi-weekly and keep track of all issues raised. Their turnaround time for day-to-day questions is typically 24 hours or less and when an urgent issue is identified they work to resolve it quickly. You have a personal contact at Kibo vs relying on a general support mailbox.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Monetate support is extremely helpful and usually solves our problems within an acceptable amount of time. Their customer support managers are often fairly easy to get a hold of and have no problem pointing us in the right direction. My only criticisms here are that their technical support is based in the US so getting development issues resolved can often be more time-consuming than it needs to be.
Score 9 out of 10
Vetted Review
Verified User
Our queries are dealt with on a timely basis, and I welcome the recent addition of an urgency flag. The responsiveness of the technical support team has been good on all occasions plus the account team and CSM are on the ball and will prioritize an issue if it is severely impacting our program's success or damaging the website in any way. We also benefit from requesting and arranging meetings with key Kibo SMEs regarding machine learning or implementation if the issue needs this, they will not shy away from calling in the right people.
February 06, 2022

Great for Optimization

Score 7 out of 10
Vetted Review
Verified User
Incentivized
They are a little slow in getting back to us at times, but generally, we've had good experiences. Some specific team members on their support team are great and go above and beyond. Others are just OK, so when you find someone who's thoughtful in their replies, try sticking with that person.
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