Monetate Reviews

122 Ratings
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Reviews (51-75 of 78)

Anonymous | TrustRadius Reviewer
September 22, 2017

Personalization with Monetate

Score 8 out of 10
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Likelihood to Recommend

Monetate is great to utilize to discover/address different customer behaviors on site. However, it can be difficult to utilize if you don't have the resources and are not well versed in coding.
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Kristina Allen Bell, MBA | TrustRadius Reviewer
November 11, 2014

A/B Testing Champion

Score 8 out of 10
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Likelihood to Recommend

You should ask if you ever need to make quick updates to your site. You should ask if you would benefit from the ability to A/B test different scenarios on your site.You should ask if you have a person who is able to understand HTML and CSS in order to go in the tool and make changes more quickly than waiting on Monetate support.
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Anonymous | TrustRadius Reviewer
September 18, 2017

Room for Improvement

Score 7 out of 10
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Likelihood to Recommend

Monetate is well suited for a larger testing and optimization team that has internal web development support. For lean teams without much expertise, it might not be the best option. It takes 2-4 weeks for Monetate to set up actions, so it is not the best vendor for agile groups working at a fast pace.
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Anonymous | TrustRadius Reviewer
August 11, 2017

User friendly, flexible, marketing tool.

Score 10 out of 10
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Likelihood to Recommend

Monetate is great for smaller teams in that you have help from Monetate (tech, strategy, etc) and it's very intuitive, so you don't have to be a rocket scientist to use the tool or code things. Once our tech team sets it up, we're good to go using it.
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Anonymous | TrustRadius Reviewer
July 31, 2017

Solid tool but problematic for those outside of ecommerce space

Score 5 out of 10
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Likelihood to Recommend

For a more simple website with a shopping cart and for a user who doesn't need a lot of services, this is a good tool. The user interface is intuitive and with some effort, someone can become pretty self-sufficient with the tool. The tool would be especially useful for those who are in the e-commerce space.
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Anonymous | TrustRadius Reviewer
July 28, 2017

Great testing platform

Score 10 out of 10
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Likelihood to Recommend

Monetate is great if you have a good idea of testing cases and your team is able to implement it, which can be challenging. It is also very helpful for Tech teams as a quick deployment / testing / bug fix tool. Monetate is as useful as your team gets involved with the idea of testing different interface elements in order to provide the best experience possible to your users.
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Anonymous | TrustRadius Reviewer
July 26, 2017

Excellent at the basics, but very expensive.

Score 5 out of 10
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Likelihood to Recommend

Monetate is very good at many things, especially the basic A/B and multivariate testing. But there are still some issues with the more advanced features, like the 1-to-1 personalization. For the cost I expect it to be a more polished product.
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Anonymous | TrustRadius Reviewer
July 25, 2017

Easy to use for starting an A/B testing program

Score 9 out of 10
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Likelihood to Recommend

A/B testing topical changes to the website is very easy, however, it doesn't execute as well on slower internet connections. The analytics could be improved in terms of action tracking as well as selecting time frames for metric results, and sometimes changing the time frame change whether the test reaches significance, but it's not clear why that is the case when I have downloaded the raw data results.
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Ryan Eddy | TrustRadius Reviewer
May 13, 2014

The Client Success Team goes above and beyond.

Score 10 out of 10
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Likelihood to Recommend

The Customer Success Team that we work with is "well suited". They bend over backwards for us, and we have some pretty heinous requests and time lines that we throw at them. They never miss a beat. Plus, I'm still learning and experimenting with all the tools available to me, and they are always there to help when I need them.
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Maria Busse | TrustRadius Reviewer
April 01, 2014

Use it correctly and it will assist you in your conversion optimization

Score 10 out of 10
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Likelihood to Recommend

You need to ask yourselves if you have skilled people to use the tool, who can monitor and implement the campaigns and will use the testing possibilities as much as possible. As Monetate is a more advanced tool that is quite expensive especially for a start up.
And very important would be how will the structure of your platform work together with the monetate code and its limitations. For example we have pages where the content changes without a page load, so the monetate code is not triggered again, this limits our testing possibility's and requires extra investments. You might also need to reckon to pay extra if your IT department has limited time or skill to build more advanced actions.
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Kandra Staiger | TrustRadius Reviewer
October 28, 2013

Monetate - good for starting website tests

Score 8 out of 10
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Likelihood to Recommend

Biggest factors are what is the testing objectives, timeline, resources within current company, and testing environment. Monetate was great in getting the testing culture started - and seeing quick wins with initial tests. More advanced testing required feedback on do-ability within Monetate - and also with current company's resources (if required).
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Anonymous | TrustRadius Reviewer
September 15, 2015

Customer Favorite - Monetate!!

Score 10 out of 10
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Likelihood to Recommend

Things to consider:
Do you have someone in place who has the time to manage tests - creating test plans, building/or working with Monetate to build campaigns and react to results? It is easy to use Monetate to make changes to site quickly (skipping internal development) and to skip the testing - you have to be rigorous in taking advantage of that piece of the tool. Otherwise..
Do you have a clunky development process - that makes it hard to make site changes? Monetate works well for emergency quick fixes (such as updating incorrect messaging/adding a disclaimer) as well as more developmentally intensive changes such as adding Paypal to minicart. It's so easy to use that we often rely on Monetate to manage content pieces on site and mobile.
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Anonymous | TrustRadius Reviewer
September 02, 2015

Monetate pals

Score 8 out of 10
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Likelihood to Recommend

The help support is quick. I would recommend Monetate. I am unfamiliar with the cost, that would be my only drawback.
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Anonymous | TrustRadius Reviewer
July 29, 2015

Monetate Strikes a Perfect Balance of Being User-Friendly and Extremely Robust

Score 10 out of 10
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Likelihood to Recommend

It is very well-suited for retail. Monetate is very good at working with others in your org to socialize the tool and help get buy-in from developers and designers. Once the developers understand that it won't break the site, they are much more willing to accept and start using the tool.
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Anonymous | TrustRadius Reviewer
April 09, 2015

Monetate - Review

Score 9 out of 10
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Likelihood to Recommend

If an organization is very "status quo" driven, then Monetate can be difficult to use. To start testing and personalization takes a lot of risk, and many companies are not willing to take that risk. Smaller businesses would definitely benefit since they don't have the budgets to make mistakes. By testing something early, they can change potentially bad content early. Understanding the customers would also help small businesses since they don't usually have the budgets for market research as well.
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Anonymous | TrustRadius Reviewer
January 24, 2015

Gotta get Monetate!

Score 10 out of 10
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Likelihood to Recommend

Fast problem solvers.
Easy to understand - speak your language.
They get to learn your world and how their tool will best represent your company.
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About Monetate

Monetate is an ecommerce personalization software for consumer-facing brands. It is used by QVC, Newegg Inc., J. Crew Group Inc., The North Face, and hundreds of other retailers according to the vendor. Monetate enables brands to create individualized experiences for site visitors, with the goal of improving engagement and business performance.

The Monetate platform is open, designed to work seamlessly across the user's marketing stack. Monetate is real-time too, with machine learning capabilities to help deliver 1-to-1 personalization at scale.

In October 2019 Monetate was acquired by Kibo Software.

Monetate Features

Has featureTesting
Has featureSegmentation
Has featureMachine Learning
Has featureData Integration
Has featureAPIs

Monetate Integrations

Google Analytics, Adobe Analytics, Intershop Commerce Suite, Tealium AudienceStream, HCL Commerce, Oracle BlueKai, SAP Commerce Cloud (formerly SAP Hybris), Magento Commerce Cloud (formerly Magento), Web Analytics Platforms, Demandware, Neustar Identity Data Management Platform (IDMP, PlatformOne)

Monetate Competitors

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Monetate Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Video Tutorials / Webinar
Phone

Monetate Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English