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Moogsoft

Moogsoft

Overview

What is Moogsoft?

Moogsoft is an IT alert management platform from the San Francisco-headquartered company of the same name with an office in the UK... also comprising the original developers of IBM's acquired Netcool technology.

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Learn from top reviewers

A real gem in Event Management world getting Powerfull day by day

Rating: 10 out of 10
September 23, 2021
IncentivizedVetted ReviewVerified User
Moogsoft is being used as a core MOM (Manager Of manager Tool) in our organization. In every since IT services Management deal there has to be an event collecting and segregat...
Continue reading
Nikhil Kumar Sharma
Consultant - Engineering
Associate Consultant
HCL Technologies
Moogsoft7 years of experience

Powerfull and Cost Optimized Event Management Solution

Rating: 10 out of 10
September 22, 2021
IncentivizedVetted ReviewVerified User
Moogsoft is being used as an Event Management tool and acts as an event entry 2nd layer tool. In most of the architecture, there are primary monitoring tools such as AppDynami...
Continue reading
Rekha Yadav
Consultant - Information Technology
Development Team Lead
Accenture
Moogsoft7 years of experience

Moogsoft slowing

Rating: 7 out of 10
January 21, 2019
IncentivizedVetted Review
We use Moogsoft to automate the collection and retrieval of log data files from disparate devices across our environment. We wish it could also collect config files, like what...
Continue reading
Verified user
Technician
Moogsoft2 years of experience
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Pricing

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Free

$0

Cloud

Essentials

$417

Cloud
per month

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Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.moogsoft.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $417 per month
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Product Demos

Integrate with AppDynamics | AppDynamics Demo with Moogsoft | Moogsoft Product Videos & How-Tos

YouTube

Integrate with Zabbix | Moogsoft Product Videos & How-Tos

YouTube

Moogsoft Express Announcement and Demo | 2019 Moogsoft User Conference

YouTube

Moogsoft AIOps 3 Minute Overview | 2017 Product Overview

YouTube
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Product Details

What is Moogsoft?

Moogsoft is the AI-driven observability provider of monitoring solutions for DevOps. Moogsoft delivers cloud-native, self-service platform for software engineers, developers and operators designed to enable users to see everything, know what’s wrong and fix things faster. Founded in 2012, Moogsoft boasts more than 140 customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, SAP SuccessFactors, and Verizon Media. It has established strategic partnerships with managed service providers and outsourcing organizations including AWS, Cisco, HCL Technologies, TCS and Wipro.

Moogsoft Competitors

Moogsoft Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Moogsoft is an IT alert management platform from the San Francisco-headquartered company of the same name with an office in the UK... also comprising the original developers of IBM's acquired Netcool technology.

Moogsoft starts at $417.

BigPanda, Dynatrace, and New Relic are common alternatives for Moogsoft.

The most common users of Moogsoft are from Enterprises (1,001+ employees).
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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy to use and well-documented: Users have consistently praised the tool for its ease of use and comprehensive documentation. Many reviewers have mentioned that they found the user interface intuitive and easy to navigate. Some users have also appreciated the clear instructions provided in the documentation, which helped them quickly understand and utilize the tool's features.

Reliable, scalable, and secure: The tool's reliability, scalability, and security have been highly regarded by users. Several reviewers have highlighted how the tool has consistently performed without any major issues or downtime. Users appreciate the ability of the tool to handle large amounts of data effectively while maintaining a high level of security.

Excellent support team: Users value the excellent support provided by Moogsoft's team. Many reviewers have expressed their satisfaction with the promptness and helpfulness of the support team in resolving any issues or questions they had. Some users even mentioned that Moogsoft's support team went above and beyond their expectations in providing assistance.

Cons:

  1. Patching and bug improvements for older versions: Some users have expressed frustration with the lack of new patches and bug improvements for older versions, leading to delays in receiving necessary updates.
  2. Reporting mechanism and software features: Users have mentioned that the reporting mechanism is not user-friendly and that there is nothing particularly notable about the software itself, which may make it less appealing compared to other options in the market.
  3. Inconvenient alert management: Several users found it inconvenient that there was no option to rerun actions to check if alerts were still active, resulting in having to wait for alerts to clear automatically, sometimes taking a long time or not clearing at all.

Users have made several recommendations based on their experience with Moogsoft. The most common recommendations are as follows: Fully develop Moogsoft before implementing; Use Moogsoft for alert monitoring, citing numerous benefits over other monitoring tools; Consider Moogsoft for AIops due to its advanced event correlation capabilities across various IT monitoring systems. Some users also mention the ease of use and flexibility of Moogsoft, as well as its effectiveness in handling alert floods in the environment. Lastly, users advise ensuring that promised integration can be substantiated before implementing Moogsoft.

View all reviews
(1-3 of 3)

Moogsoft slowing

Rating: 7 out of 10
Incentivized
January 21, 2019
Verified User
Technician in Information Technology
Information Technology and Services Company, 51-200 employees
Vetted Review
Reseller
Moogsoft
2 years of experience
Use Cases and Deployment Scope
We use Moogsoft to automate the collection and retrieval of log data files from disparate devices across our environment. We wish it could also collect config files, like what we see coming from other AIOps providers in the industry today. Moogsoft works for what it's supposed to, we just wish it was more customizable.
Pros
  • Log files
  • Collection
  • Easy management
Cons
  • Automation
  • Config files
  • Ansible
Likelihood to Recommend
It is able to perform as it is supposed to and it does a good job of what it's advertised to do, but we see other offerings with a lot more capabilities and a lot more available customizations. For example, things like predictive capabilities using machine learning and AI, in order to prevent outages.
Return on Investment
  • Less time spent looking for mistakes
  • Easy data collection
  • Easy deployment
Alternatives Considered
I think Moogsoft was one of the first players to hit the market and really have a product that was ready for consumption, however, since then, others have taken the reigns and done a lot more, enabled a lot more, and customized a lot more to fit the use cases more properly and effectively.
Other Software Used

Powerfull and Cost Optimized Event Management Solution

Rating: 10 out of 10
Incentivized
September 22, 2021
RY
Rekha Yadav
Development Team Lead
Accenture (Computer Software, 10,001+ employees)
Vetted Review
Verified User
Moogsoft
7 years of experience
View profile
Use Cases and Deployment Scope
Moogsoft is being used as an Event Management tool and acts as an event entry 2nd layer tool. In most of the architecture, there are primary monitoring tools such as AppDynamics, LogicMonitor, Solarwinds, etc which collects monitoring data and events and forwards the same to Moogsoft which then processes the same and takes out meaningful information and then passes on to the ITSM layer for ticketing and reporting.
Pros
  • Event Management Tools
  • Event Enrichment
  • AIOps and ML features
  • Entropy based prediction
Cons
  • Predictive Intelligence
  • Humanless AIOps
  • Integration Sources
Likelihood to Recommend
Moogsoft is a very good event management tool that not only fulfills the event handling requirement but on top of it does the following:
1. Event Handling from multiple data sources.
2. Scalable solution and includes multi-tenancy
3. Out-of-the-box integrations and customized options are available.
4. AIOps and ML capabilities.
5. Cost optimized solution
Most Important Features
  • Event Management and Intelligence
  • Integration with Ticketing Layer such as Service Now, Splunk ITSM, BMC Remedy
  • Situation based Alerting and Event Grouping
Return on Investment
  • Unique Event Handling and Management
  • Situation-based event grouping
  • Auto Remediation of issues using tight integration options
Alternatives Considered
Moogsoft is a very powerful tool and is a strong competitor for Splunk, Service Now, and other Event monitoring tools such as BMC Truesight. It is widely used by GSIs and individual product-based organizations due to fact that it is a scalable and less costly product as compared to the other tools mentioned. Moogsoft might required some serious skills on Linux/Unix and Scripts but once done then it would be a great event management tool.
Other Software Used

A real gem in Event Management world getting Powerfull day by day

Rating: 10 out of 10
Incentivized
September 23, 2021
NK
Nikhil Kumar Sharma
Associate Consultant
HCL Technologies (Information Technology & Services, 10,001+ employees)
Vetted Review
Verified User
Moogsoft
7 years of experience
View profile
Use Cases and Deployment Scope
Moogsoft is being used as a core MOM (Manager Of manager Tool) in our organization. In every since IT services Management deal there has to be an event collecting and segregation tool apart from elementary layer tool and that's where Moogsoft comes into the picture. We integrate it with Monitoring tools and ITSM layer tools to provide end to end monitoring services.
Pros
  • Event Correlation
  • Situation based event intelligence
  • Supervised and Un-Supervised ML
Cons
  • Predictive Intelligence
  • Out of the Box Data Sources
  • Improved Supervised ML
Likelihood to Recommend
Moogsoft is well suited in below scenarios -

1. If you are looking for a Event Management layer tools.
2. If you are looking for event correlations, suppression and enhancement feature before opening a ticket in ITSM layer tool.
3. If you are looking for enabling corrective actions even before opening a ticket at MOM layer and AI-ML capabilities in monitoring world.
Most Important Features
  • Event Management
  • AIOps (Supervised and Un-Supervised ML)
  • Situation based Event Intelligence
  • Auto Remediation
Return on Investment
  • Better Event Management
  • Low Cost MOM Layer Tools
  • Customizable tool for Event Management with great flexibility
  • On-Prem and Cloud version both are available (SaaS)
Alternatives Considered
Moogsoft has the similar capabilities as of SPLUNK, MuleSoft and ServiceNow however it's a unique product in terms of its internal functioning and application framework. While ServiceNow is a SaaS application Moogsoft on the other side comes with On-Prem as well as SaaS offering which gives pretty much flexibility in choosing the right solution as per the customer requirement.
Other Software Used
Splunk IT Service Intelligence (ITSI), ServiceNow IT Operations Management, MuleSoft Anypoint Platform
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