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Mozu, from Volusion, is an enterprise-grade ecommerce solution with centrally managed content, catalog and brand across sites and geographies.https://dudodiprj2sv7.cloudfront.net/product-logos/Je/wY/FF7L6L55TAI4.jpegRun away from MozuWe use Mozu as our primary eCommerce tool to sell and manage all orders for our customers.,Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database. Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.,Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year. Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them. The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them. Mozu management doesn't care about clients. Mozu is not SEO friendly. It does not follow SEO best practices. The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call. Mozu development is complicated and expensive. Developers will need training which Mozu charges for. Data migration for products is exceeding difficult. Order data can not be migrated at all.,1,We have seen a drop in traffic since switching to Mozu. We have seen a drop in sales since switching to Mozu. We have had an increase in employee time spent trying to get their jobs done.,Volusion,Not available,Both,Professional services company,No,Change management was a major issue with the implementation,Brand Labs did not actually employe any Mozu trained developers. The developers they had did not know what they were doing. Brand Labs missed multiple deadlines. Brand Labs attempted to use a method of implementation that was not supported by Mozu. When Mozu told them they could not do things that way, they refused to acknowledge that they had done anything wrong. There was no automated way to bring product data across to Mozu.,1,1,Yes,Mozu never exceeded expectations. Support has always been subpar.
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Mozu
2 Ratings
Score 3.9 out of 101
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mozu Reviews

mozu
2 Ratings
Score 3.9 out of 101
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Mickey Luongo profile photo
June 21, 2016

User Review: "Run away from Mozu"

Score 1 out of 10
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Verified User
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We use Mozu as our primary eCommerce tool to sell and manage all orders for our customers.
  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
Read Mickey Luongo's full review

Feature Scorecard Summary

Product catalog & listings (1)
3
Product management (1)
3
Bulk product upload (1)
1
Branding (1)
1
Mobile storefront (1)
8
Product variations (1)
5
Visual customization (1)
7
CMS (1)
1
Checkout user experience (1)
1
eCommerce security (1)
9
Promotions & discounts (1)
5
SEO (1)
1
Multi-site management (1)
8
Order processing (1)
1
Custom functionality (1)
3

About mozu

Mozu, from Volusion, is an enterprise-grade omni channel eCommerce solution with centrally managed content, catalog and brand across sites and geographies that supports localized and multi-lingual delivery for reaching out to a diverse customer base. It is a multi-tenant SaaS and touts a highly extensible developer friendly API. It is packaged under a use-based pricing model without upfront license fees.
Categories:  Ecommerce

mozu Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Yes