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Mozy Pro is widely used as an end-user backup client across organizations, catering to high-level executives and C-level employees. It …
Starting at $83.99 per year
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What is Carbonite Safe?
Carbonite Safe is a personal cloud backup solution offered on pricing tiers to backup a single computer to multiple computers, to an insfrastructure consisting of endpoints and servers. Users of the former Mozy product (an online data backup service which…
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Pricing
Basic
$83.99
Cloud
per year
Plus
$119.99
Cloud
per year
Prime
$149.99
Cloud
per year
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
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- Tech Details
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What is Carbonite Safe?
Carbonite Safe Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Carbonite Safe is a personal cloud backup solution offered on pricing tiers to backup a single computer to multiple computers, to an insfrastructure consisting of endpoints and servers. Users of the former Mozy product (an online data backup service which allows users to back up their hard drive and, in the event of a computer catastrophe, perform a full restore of all files) are migrated to Carbonite Safe. Mozy was acquired by Carbonite from Dell in March 2018.
The most common users of Carbonite Safe are from Small Businesses (1-50 employees).
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(29)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
- Cons
Mozy Pro is widely used as an end-user backup client across organizations, catering to high-level executives and C-level employees. It proves valuable in backing up profile data such as My Documents, My Pictures, Favorites, Desktop, and Downloads. The software's user-friendly web portal allows for easy administration, enabling users to add new users, restore backups, and download files effortlessly. Updating policies and pushing them out to users is a straightforward process with Mozy Pro. This background application seamlessly backs up selected folders to the Mozy/Carbonite cloud, ensuring data integrity, restoration, and retention for the entire organization. Users appreciate its fully automated backups that require little to no intervention. With an easy-to-use interface and faster restore times compared to local backups, Mozy Pro stands out as a reliable solution. Small businesses find it particularly valuable as it can easily scale with their organization. For design files on work and personal computers, Mozy serves as a convenient backup service that facilitates effortless file transfers between machines. In small business environments, Mozy Pro serves the purpose of both offsite and onsite backup effectively safeguarding data. Its installation and setup are simple, along with intuitive day-to-day use and administration. By managing storage volume at the organizational level, Mozy simplifies data management while providing a user-friendly console for accessing backup sets, file systems, backup history, and restore options. Integration with Active Directory enhances user provisioning and management convenience. Restoration is effortless with the ability to select backup sets or individual files while also allowing for restoring the latest or older versions as needed. Throughout the day, Mozy ensures critical files are backed up efficiently across the organization. Moreover, it proves cost-effective when utilized for backing up subsidiary servers or handling automatic backups of work laptops to address data loss due to system or hard drive failure.
Simple and Easy Administrative Interface: Reviewers have praised the administrative web interface of the product, with multiple users stating that it is simple and easy to use. They have found it effortless to provision users, monitor data usage, disable users, and update policies for controlling user access to folders and options.
Effortless Installation and Updates: Many reviewers appreciate the straightforward process of installing and updating clients. The client notifies them when a new update is available, and the installation and updates generally go smoothly.
Fast Backups with Visual Indication: Users are impressed with the performance of the product in terms of backups. They mention that backups are fast and barely noticeable, while also appreciating the visual indication of backed-up files through color dots. Green dots indicate already backed up files, while brown dots indicate files that will be backed up in the next round.
Expensive Storage: Some users have expressed that Mozy is somewhat pricey for the amount of storage provided, especially when compared to other vendors offering unlimited storage at a more reasonable price. They found it to be expensive and not a good value for the price.
Lack of Data Deduplication: The absence of data deduplication has been seen as a drawback by some users, particularly considering the limited amount of storage available. Users have mentioned that the lack of data deduplication was a downside.
Dated Interface: Several reviewers have described the interface of Mozy Pro as slightly outdated and not as modern as competing backup solutions. They noted that the interface looked dated and could benefit from a more modern design.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
Mozy is being used throughout several clients at my company and has been extremely reliable. The software is as set and forget as is comes. We have even come to prefer restoring files from the Mozy cloud over our local backups due to its easy to use interface and faster overall restore times. Great product for small businesses that can easily grow along with you.
- Great easy to use interface
- Quick backup times (only changes are backed up)
- Quick and easy restores
- Strong customer service
- The only area that I see which needs improvement is Mozy's backup capabilities. Great for file backups and restores but needs more such as exchange backup support, and other database related products.
- Better customer service though rarely needed.
- Increased efficiency when restores are required of specific files
I have used different products such as Carbonite, Unitrends and Datto. Mozy is on a very similar level as Carbonite but has been more reliable overall from my experience. Unitrends and Datto have more complete products that offer a strong combination for local and cloud backup with more complete software support such as exchange and virtual environments. The big one being the virtual support which I believe is key for Mozy to better compete in the segment.
May 14, 2014
Mozy makes reliable daily backups tough.
Score 1 out of 10
Vetted Review
Verified User
Mozy is being used to back up our subsidiary's servers. When researching for a cloud hosted backup solution Mozy was able to check off the most on our must have list. Mozy was intended to replace the use of a real enterprise backup solution and be a low cost solution for backing up a few servers. For this requirement, they have done well.
- The Mozy client is simple to install and configure.
- They have a set it and forget it approach. There isn't much to do once it is installed.
- It deduplicates the data before sending it to the cloud. Saving time and bandwidth.
- Mozy keeps a copy of the backups around for 90 days. Which is sufficient for the type of company and servers we are backing up.
- They do have Microsoft Exchange and SQL add-ins that allow you to backup those databases.
- They have an onsite mode where you can write to local storage as well.
- The administrative interface is clunky and hard to use.
- There are too many micro management configuration options to be set in the administrative interface.
- We've had many instances of servers failing to back up once in a day. Most of the errors we run into are on Mozy's datacenter side of things.
- Mozy doesn't notify it's customers when there is work being done in the datacenters. Therefore leading to backups erroring out and multiple support calls.
- Mozy has lead to a negative impact in employee efficiency. This is due to the amount of time spent troubleshooting issues.
- Our customer service to our subsidiary has lacked due to the inability to capture a backup every day.
- CrashPlan,Carbonite
I haven't used any other products in the cloud backup market. We chose Mozy because at the time they had the most robust central management console. Pricing with Mozy was going to be cheaper in the long run. Brand recognition also had something to do with it.