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Carbonite Safe

Carbonite Safe
Formerly Mozy

Overview

What is Carbonite Safe?

Carbonite Safe is a personal cloud backup solution offered on pricing tiers to backup a single computer to multiple computers, to an insfrastructure consisting of endpoints and servers. Users of the former Mozy product (an online data backup service which…

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Recent Reviews

TrustRadius Insights

Mozy Pro is widely used as an end-user backup client across organizations, catering to high-level executives and C-level employees. It …
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Pricing

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Basic

$83.99

Cloud
per year

Plus

$119.99

Cloud
per year

Prime

$149.99

Cloud
per year

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Carbonite Safe?

Carbonite Safe Competitors

Carbonite Safe Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Carbonite Safe is a personal cloud backup solution offered on pricing tiers to backup a single computer to multiple computers, to an insfrastructure consisting of endpoints and servers. Users of the former Mozy product (an online data backup service which allows users to back up their hard drive and, in the event of a computer catastrophe, perform a full restore of all files) are migrated to Carbonite Safe. Mozy was acquired by Carbonite from Dell in March 2018.

Box and Dropbox are common alternatives for Carbonite Safe.

The most common users of Carbonite Safe are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(29)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Mozy Pro is widely used as an end-user backup client across organizations, catering to high-level executives and C-level employees. It proves valuable in backing up profile data such as My Documents, My Pictures, Favorites, Desktop, and Downloads. The software's user-friendly web portal allows for easy administration, enabling users to add new users, restore backups, and download files effortlessly. Updating policies and pushing them out to users is a straightforward process with Mozy Pro. This background application seamlessly backs up selected folders to the Mozy/Carbonite cloud, ensuring data integrity, restoration, and retention for the entire organization. Users appreciate its fully automated backups that require little to no intervention. With an easy-to-use interface and faster restore times compared to local backups, Mozy Pro stands out as a reliable solution. Small businesses find it particularly valuable as it can easily scale with their organization. For design files on work and personal computers, Mozy serves as a convenient backup service that facilitates effortless file transfers between machines. In small business environments, Mozy Pro serves the purpose of both offsite and onsite backup effectively safeguarding data. Its installation and setup are simple, along with intuitive day-to-day use and administration. By managing storage volume at the organizational level, Mozy simplifies data management while providing a user-friendly console for accessing backup sets, file systems, backup history, and restore options. Integration with Active Directory enhances user provisioning and management convenience. Restoration is effortless with the ability to select backup sets or individual files while also allowing for restoring the latest or older versions as needed. Throughout the day, Mozy ensures critical files are backed up efficiently across the organization. Moreover, it proves cost-effective when utilized for backing up subsidiary servers or handling automatic backups of work laptops to address data loss due to system or hard drive failure.

Simple and Easy Administrative Interface: Reviewers have praised the administrative web interface of the product, with multiple users stating that it is simple and easy to use. They have found it effortless to provision users, monitor data usage, disable users, and update policies for controlling user access to folders and options.

Effortless Installation and Updates: Many reviewers appreciate the straightforward process of installing and updating clients. The client notifies them when a new update is available, and the installation and updates generally go smoothly.

Fast Backups with Visual Indication: Users are impressed with the performance of the product in terms of backups. They mention that backups are fast and barely noticeable, while also appreciating the visual indication of backed-up files through color dots. Green dots indicate already backed up files, while brown dots indicate files that will be backed up in the next round.

Expensive Storage: Some users have expressed that Mozy is somewhat pricey for the amount of storage provided, especially when compared to other vendors offering unlimited storage at a more reasonable price. They found it to be expensive and not a good value for the price.

Lack of Data Deduplication: The absence of data deduplication has been seen as a drawback by some users, particularly considering the limited amount of storage available. Users have mentioned that the lack of data deduplication was a downside.

Dated Interface: Several reviewers have described the interface of Mozy Pro as slightly outdated and not as modern as competing backup solutions. They noted that the interface looked dated and could benefit from a more modern design.

Attribute Ratings

Reviews

(1-11 of 11)
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Vivian Vassar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It is so easy to see what files are backed up according to the color dots next to the files. Green indicates backed up and brown indicates that it will be backed up on the next round.
  • We get email updates from Carbonite to help us stay current on our usage.
  • I am confident that our files are backed up and can be easily be recovered. I have been through the process and was able to regain just the files I needed.
  • I don't see any areas that need improvement. It can be a set it and forget it or you can easily monitor what is backed up if you want to stay on top of it.
Derek Schroeder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Simple and reliable, set the software up and let it run.
  • Clear and intuitive to install and configure.
  • Easy to read/monitor email reporting for backup sets.
  • The complicated licensing system, purchasing can become difficult to comprehend until set-up.
  • From an MSP support standpoint, emails can be cumbersome based on a number of jobs.
Matt Karcher | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Backups are cloud-based with great customization retention policies
  • Easy to use restoration procedures
  • Setting up backups are very easy and wizard-based
  • We have found no areas for improvement. It works, and backups and restorations are very simple
Kurt Ferguson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Simple administrative web interface - It's easy to provision users, look at data usage stats, disable users, and update policies to control what folders users are allowed to backup, and what options they can access
  • Easy client installation - Installing and updating clients was very simple. The client would notify the user when a new update was approved by the site admins, and they typically went very smoothly.
  • Good performance - Backups went fairly fast, and were generally invisible to the user, other than the icon updating on files to indicate whether the current version of a file was backed up or not.
  • Somewhat expensive for storage received - We observed that Mozy didn't offer a great deal of storage per user by default, whereas unlimited storage was available from other vendors at a reasonable price
  • No data deduplication - It would be nice to see data deduplication, especially since the amount of storage available was somewhat limited.
  • Slightly dated feel - The Mozy Pro interface was a bit dated when we used it, at least compared to competing backup solutions
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Automated backup multiple times a day.
  • Versioning of files.
  • Easy administration and setup.
  • Additional configuration on backup process, for example warning of file deletion.
  • Being able to configure length of version history.
  • Add functionality to make a full disk snapshot.
Ruby Javaid | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Full file backups
  • Automatic backups so I don't have to think about it. You can set it to a specific time of day or number of times you want it to backup throughout the day.
  • Restore is very easy, almost like one click.
  • You can log in to Mozy anytime to view files that have been backed up. Once I forgot to bring home a file I needed for a project I was working on, and I was able to log in and download it from the cloud very easily and quickly.
  • They have a Stash folder feature that I haven't used very often, but it's great and works the same way as a Dropbox folder or Google Drive folder would. It makes the files you save in it available immediately.
  • I would like to see backups for programs that I have installed on my machine. For instance I use Adobe CS6 and MS Office among other things. Instead of having to reinstall all these programs on my new machine, I would love for Mozy to be able to save the programs somehow and I can restore them as they were on the old machine with the same almost one-click process that I use to restore files. Basically like Time Machine, but for Windows.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Performance Settings: Mozy can be configured to run very smoothly in the background with minimal performance degradation. It provides network bandwidth throttling, backup speed, and backing up only when idle option. From my own experience I usually do not notice any performance degradation when Mozy is running. Of course a good network or Internet connection is vital.
  • Restore: file restoration is simple and intuitive. The user can restore logical backup sets (e.g. all photos) or file based (select the folder or file you want restored). Files and folders can be restored with the latest version or earlier version. Rename and overwrite options provide further flexibility.
  • Sync: with Mozy you can sync file across multiple devices including mobile. Access to your corporate files via smart phone is a secure manner is very useful.
  • While overall file restoration is easy to do, obtaining earlier versions is not as user friendly as it could be. You need to enter a date and click search to bring up the latest versions as of the date entered. That’s fine, but what is missing is the ability to see all versions of an individual file. If I am looking for a past file version I want to be able to view the file history as a subset of that file (in other words I should be able to click a + sign and expand to see past versions of the file). Otherwise I am just guessing which dates the file was changed in the past. Sometimes that’s OK, but Mozy needs to build in this enhanced, but necessary feature.
  • A couple of years ago, for non enterprise users, Mozy made radical storage and pricing changes forcing myself and many users off their system, as the price for the same storage was going up significantly. So be careful when using Mozy as past experience has shown they are willing to make major changes regardless of the negative impact on their users.
Anthony Shane | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Backup automation with little to no intervention required by my staff or the client.
  • Easy to set up - I frequently send instructions to end users to set it up themselves.
  • Online support has been up to par.
  • The pricing structure is dated and not competitive.
  • Somewhat confusing user interface that has caused issues for the typical end user.
  • Slow speeds when backing up.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Great easy to use interface
  • Quick backup times (only changes are backed up)
  • Quick and easy restores
  • Strong customer service
  • The only area that I see which needs improvement is Mozy's backup capabilities. Great for file backups and restores but needs more such as exchange backup support, and other database related products.
Score 1 out of 10
Vetted Review
Verified User
  • The Mozy client is simple to install and configure.
  • They have a set it and forget it approach. There isn't much to do once it is installed.
  • It deduplicates the data before sending it to the cloud. Saving time and bandwidth.
  • Mozy keeps a copy of the backups around for 90 days. Which is sufficient for the type of company and servers we are backing up.
  • They do have Microsoft Exchange and SQL add-ins that allow you to backup those databases.
  • They have an onsite mode where you can write to local storage as well.
  • The administrative interface is clunky and hard to use.
  • There are too many micro management configuration options to be set in the administrative interface.
  • We've had many instances of servers failing to back up once in a day. Most of the errors we run into are on Mozy's datacenter side of things.
  • Mozy doesn't notify it's customers when there is work being done in the datacenters. Therefore leading to backups erroring out and multiple support calls.
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