Skip to main content
TrustRadius
SurveyLab

SurveyLab

Overview

What is SurveyLab?

SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms.The product has been in the market for 10 years.The vendor says…

Read more
Recent Reviews

TrustRadius Insights

SurveyLab is a highly regarded software that has proven effective in collecting qualitative feedback from students and teachers. Users …
Continue reading
Read all reviews
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is SurveyLab?

SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveylab.com/en/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

What is Jotform?

Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more…

Return to navigation

Product Details

What is SurveyLab?

SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms.

The product has been in the market for 10 years.

The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of integrations are possible.

SurveyLab Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Phone surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration
  • Supported: Testimonials widget

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Custom survey URLs
  • Supported: Embeddable surveys
  • Supported: Site intercept surveys
  • Supported: 360 Degree feedback
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: SPSS
  • Supported: ODBC
  • Supported: Zendesk integration
  • Supported: Compare reports
  • Supported: Trends

SurveyLab Screenshots

Screenshot of Dashboard ViewScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of

SurveyLab Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsLinux
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesEnglish, Polish
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

SurveyLab is a highly regarded software that has proven effective in collecting qualitative feedback from students and teachers. Users have found it invaluable for research projects, as it makes it easy to gather and analyze information, providing valuable data insights. The software is also praised for its ability to improve client satisfaction by facilitating effective communication with customers and gathering feedback. It has been particularly helpful in conducting market research, especially in the healthcare industry. Customers appreciate the time-saving features of SurveyLab, such as the quick survey creation and data gathering capabilities. The platform's reporting tools have also been met with praise for their ability to bridge the gap between big data and data interpretation. With customizable survey templates, users can create complex surveys while still being user-friendly for respondents. Another competitive advantage of SurveyLab is its integration with leading CRMs, which provides valuable customer insights. Users have leveraged SurveyLab for various purposes such as internal surveys, gathering feedback online, understanding workplace dynamics, fine-tuning services, improving customer experience based on received feedback, and driving continuous improvements in work processes.

Efficient Feedback Collection: Users have found SurveyLab to be highly efficient in collecting feedback from their teams. They appreciate the dedicated customer support and on-demand development offered by SurveyLab, making it a valuable tool for organizations of all sizes.

User-Friendly Surveys: Reviewers praise the user-friendliness of SurveyLab's interface, which is easy to navigate even for beginners. The ability to customize surveys with various answer types, such as radio buttons and checkboxes, is also highly appreciated.

Versatile Question Types and Advanced Tools: Users are pleased with the wide range of question types available in SurveyLab. They particularly highlight the formatting options for matrix questions and the availability of survey templates. Additionally, they mention that SurveyLab provides advanced tools for creating sophisticated survey questions and customizing surveys to meet specific needs.

Confusing User Interface: Some users have found the user interface of SurveyLab to be confusing, especially the dashboard. They feel that it could be more intuitive and easier to navigate.

Limited Features in Free Version: Several reviewers mentioned that the free version of SurveyLab has limited features and does not provide access to all question types. Additionally, they found the design capabilities to be limited compared to other survey tools.

Costly Premium Versions: A number of users expressed their dissatisfaction with the price of using SurveyLab, particularly the premium versions. They felt that these versions were costly compared to other survey software options available in the market.

Users have made several recommendations for MySurveyLab based on their experiences with the survey tool. Firstly, many users recommend considering MySurveyLab for conducting surveys and opinion polls as they find it to be a great survey tool for all types of organizations, particularly in industries like marketing, pharma, and telecom.

Secondly, users suggest ensuring that MySurveyLab is compatible with the target businesses and customer model. This recommendation highlights the importance of assessing whether the features and capabilities of MySurveyLab align with specific needs and requirements.

Thirdly, users appreciate the helpful and attentive customer service team at MySurveyLab. They find that the customer service team is responsive and provides timely assistance when needed. Additionally, users suggest that MySurveyLab is suitable for bigger teams and more complicated research projects, indicating its scalability and ability to handle complex survey projects effectively.

Overall, users recommend considering MySurveyLab for conducting surveys and opinion polls, ensuring compatibility with the target businesses and customer model, and taking advantage of the helpful customer service team.

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
MySurveyLab is used in the customer satisfaction department. With this tool we measure customer satisfaction.
  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
Survey Format & Appearance (3)
93.33333333333334%
9.3
Survey templates
80%
8.0
Themes
100%
10.0
Custom logo/branding
100%
10.0
Survey Content (3)
96.66666666666666%
9.7
Changes to live survey
100%
10.0
Question design help
90%
9.0
Multiple question types
100%
10.0
Survey Logic (1)
100%
10.0
Survey logic flexibility
100%
10.0
Survey Reporting & Analytics (5)
94%
9.4
Response tracking
80%
8.0
Data export
90%
9.0
Standard reports
100%
10.0
Custom reports
100%
10.0
Analytics
100%
10.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
100%
10.0
Vendor-offered crowdsourcing
100%
10.0
Respondent restrictions
100%
10.0
Survey Administration & Security (2)
95%
9.5
Access controls
90%
9.0
Compliance
100%
10.0
  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
Return to navigation