TrustRadius Insights
Remote Tasks Feature: Users have found the remote tasks feature to be extremely beneficial, with many reviewers stating that it has saved …
Overview
What is N-able N-central?
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay…
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What is N-able N-central?
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is N-able N-central?
MSPs
and IT professionals use N-able™ N-central® to monitor and manage devices and complex
networks remotely. N-central provides
visibility and efficiency as the user's needs scale. N-central can help users:
1. Proactively monitor everything on a customer network—not just servers
and workstations—and troubleshoot.
2. Stay on top of threats with features like MFA, antivirus, integrated endpoint
detection and response, data backup, disk encryption, email protection, and
password management .
3. Automate routine tasks using rules and filters to customize policies by customer, site, or device type to gain precision and control.
N-able N-central Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
Management Tasks Features
- Supported: Patch Management
Additional Features
- Supported: Remote Monitoring & Management
- Supported: Endpoint Detection & Response
- Supported: Network Topology Mapping
- Supported: Mobile Device Management
- Supported: Remote Access
- Supported: Automation Manager
N-able N-central Screenshots
N-able N-central Video
SolarWinds N-central: One Powerful IT Management Platform
N-able N-central Competitors
N-able N-central Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Datto SIRIS, ConnectWise Automate, and Kaseya Traverse are common alternatives for N-able N-central.
Reviewers rate Patch Management highest, with a score of 6.
The most common users of N-able N-central are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(84)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Remote Tasks Feature: Users have found the remote tasks feature to be extremely beneficial, with many reviewers stating that it has saved them time and provided convenience in managing multiple devices without physical interaction.
Remote Support Functionality: The remote support functionality of the product has received high praise from users, who appreciate its efficiency in troubleshooting and resolving issues without the need for physical presence. Many reviewers have specifically mentioned how easy it is to remotely control user devices and initiate remote sessions.
Management Capabilities: The management capabilities of SolarWinds N-central, especially in terms of patch management and anti-virus management, are considered top-notch by users. Automatic approval and deployment of patches, as well as scheduling automatic antivirus scans, streamline the process and ensure device security without manual intervention.
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Poor Customer Support: Users have expressed dissatisfaction with the customer support provided by N-central, stating that the support team often gives scripted or copy-paste responses, leading to a lengthy process of back and forth before finding a real solution. Several users have mentioned that it can take more than a week for their support issues to be resolved.
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Lack of Granular Security: Some users have mentioned the lack of granular security in N-central, where users are assigned roles and everything under that role becomes accessible. This may not be ideal for all technicians who require more specific access controls.
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Prioritization of Sales over Customer Satisfaction: There are concerns among users regarding Solarwinds N-able's prioritization of sales over customer satisfaction. Many users have experienced difficulties in receiving timely responses to their support issues or concerns, while the sales team appears to be relentless in meeting its quotas.
Users commonly recommend the following for N-Central:
- Give it a try, especially with the free demos and trial period.
- Take advantage of on-boarding sessions to fully understand and set up the product.
- Spend time setting up and learning N-Central to fully experience its benefits.
- Make sure to thoroughly research and understand the options and features before implementing.
- Consider getting a trial to experience the capabilities of N-Central.
- Plan implementation and start with basic features before fully committing.
- Utilize global settings for easier use across customers.
- Build graphic charts to monitor and track performance.
- Dedicate a staff member to champion N-Central for maximum benefit.
- Review the product and talk to an MSP using N-Central before switching RMMs.
These recommendations highlight the importance of exploring N-Central through free trials, taking time to set it up properly, understanding its features, utilizing resources available, planning implementation, and seeking feedback from other users.
Attribute Ratings
Reviews
(1-20 of 20)Companies can't remove reviews or game the system. Here's why
March 30, 2023
N-Able? More like Dis-Able
Score 1 out of 10
Vetted Review
Verified User
- Negative ROI
- Limited RMM functionality and time consuming to dial-in
- In my experience, we were overcharged by N-Able with no useful mechanism to resolve
March 16, 2023
N-Able is more like M-abye
Score 5 out of 10
Vetted Review
Verified User
- Gives us a single pane of glass for monitoring and patch management
- We seem to spend a lot of time troubleshooting strange issues with the product
- Setup of scheduled Windows patching is very convoluted compared to other products
October 13, 2022
Brilliant IT Management Portal
- Time saving in managing PCs remotely
- Effecient and ease of rollout
- Less requirement on onsite technical assesment
October 06, 2022
Good product
- neutral ROI
- its a must have so checks the box
May 16, 2022
Do not use N-Central. Do not use N-Able.
Score 1 out of 10
Vetted Review
Verified User
- We have lost hundreds of hours on the phone/emailing support with no resolution for any of our issues
- We had to move all of our services away which was very painful
- Staff satisfaction was low having to deal with this company
- It's saved time and resources.
- It allows support for multiple customers remotely.
- Automated patching helps keep your customers up to date.
October 20, 2021
Solid performer for the MSP market
- Quicker songs of problems with remote access.
- Good refraining for clients.
March 03, 2021
SolarWinds N-central Review
- It's a needed tool and grown accustomed to needing it.
January 19, 2020
A great RMM tool, so long as you don't need support
Score 8 out of 10
Vetted Review
Verified User
- The product definitely increases productivity. Technicians can spend a few seconds to take care of remote tasks with a few clicks as opposed to minutes to get a user to start a remote control session, or worse, going on site to work on a piece of equipment.
- The packaging of the features makes selling and pricing the product fairly straight-forward and convenient. This saves our sales team time from trying to work with add-ons when pricing our services - the product makes it easy to just have an "all you can eat" package at a set price.
- When something goes wrong with the product, our business and our customers suffer. If for example, a bug causes all managed computers to reboot, our customers call in, resulting in our technicians being booked solid doing damage control. This also causes loss of trust with our customers - we can't simply blame the product, the customer trusts us to provide them a service and if the product fails, we fail.
November 19, 2019
N-central Review
- The fact that I don't need to drive out to help a client for the little things is worth its weight in gold!
November 14, 2019
N-central Review
- Reduced time to manage and support servers and endpoints.
- Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
- The subscription cost associated with N-central, to our clients has a good profit margin for us.
September 14, 2019
Best price for the most tools
- Patch management was cheaper than most solutions.
- Monitoring is a plus.
- Remote support is good.
August 28, 2019
Good, scalable solution for MSP with some challenges
- This software has helped enable our NOC agents after coming from a competing solution
- N-central is very inexpensive considering all the things it can do. It is very easy to add values to the customer by being able to provide monitoring, remote management, patching, AV, etc., all from a single tool.
March 01, 2019
N-central deployment
- Positive impact on external device deployment.
- Scales well for customer devices.
- Allows SLA-based device management.
- A Great tool that does not require numerous courses to master or setup.
- One box fits all for managed services companies needing a remote access and monitoring tool.
- Priced economically with competitors
January 29, 2019
Great software for computer management and remote control!
- Allows the service desk to quickly connect to computers and troubleshoot issues in less time
- Minimizes user downtime by allowing installs to run in the background
- Allows for management of updates and the ability to let the user postpone the update if needed
- SolarWinds N-central has had a massive impact on the availability of service desk resources as it allows for integration with Autotask for automated ticket logging.
- SolarWinds N-central reduces time spent per ticket as the back-end tools allow for tickets resolutions without client interaction.
- While the initial cost was rather high it is truly worth every penny.
October 17, 2018
Great RMM for Serious Managed Service Providers
- N-Central was able to increase our monitoring revenue and create a new stream of automation revenue without having technicians do actual work
- It allows us to create a custom asset review for customers so we can recommend upgrades and help our customers budget each year.
- Server management and monitoring was also a huge success, it helped us gain more profits from servers we sold.
August 10, 2018
You won't find much better than this one!
- For what we pay, it is a great tool. It was a bit of an investment to switch over from what we had, but worth every penny.
- The more we use it the more we learn about how it can save our IT staff time and energy and therefore saves us money and resource time.
- Ease of use. If you've ever run any remote tool you'll be able to find your way around this one with ease and enjoy all of it's features.