Overview
What is N-able N-central?
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay…
N-Able? More like Dis-Able
N-Able is more like M-abye
Brilliant IT Management Portal
Good product
Do not use N-Central. Do not use N-Able.
We have recently moved away from …
N-central is a great tool if you can get through the learning curve
Solid performer for the MSP market
SolarWinds N-central Review
SolarWinds N-Central Review
A great RMM tool, so long as you don't need support
N-central Review
N-central Review
Best price for the most tools
Good, scalable solution for MSP with some challenges
N-central: Inexpensive way to do a lot of things with a single tool
Reviewer Pros & Cons
Pricing
What is N-able N-central?
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is N-able N-central?
MSPs
and IT professionals use N-able™ N-central® to monitor and manage devices and complex
networks remotely. N-central provides
visibility and efficiency as the user's needs scale. N-central can help users:
1. Proactively monitor everything on a customer network—not just servers
and workstations—and troubleshoot.
2. Stay on top of threats with features like MFA, antivirus, integrated endpoint
detection and response, data backup, disk encryption, email protection, and
password management .
3. Automate routine tasks using rules and filters to customize policies by customer, site, or device type to gain precision and control.
N-able N-central Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
Management Tasks Features
- Supported: Patch Management
Additional Features
- Supported: Remote Monitoring & Management
- Supported: Endpoint Detection & Response
- Supported: Network Topology Mapping
- Supported: Mobile Device Management
- Supported: Remote Access
- Supported: Automation Manager
N-able N-central Screenshots
N-able N-central Video
N-able N-central Competitors
N-able N-central Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(83)Community Insights
- Pros
- Cons
- Recommendations
Remote Tasks Feature: Users have found the remote tasks feature to be extremely beneficial, with many reviewers stating that it has saved them time and provided convenience in managing multiple devices without physical interaction.
Remote Support Functionality: The remote support functionality of the product has received high praise from users, who appreciate its efficiency in troubleshooting and resolving issues without the need for physical presence. Many reviewers have specifically mentioned how easy it is to remotely control user devices and initiate remote sessions.
Management Capabilities: The management capabilities of SolarWinds N-central, especially in terms of patch management and anti-virus management, are considered top-notch by users. Automatic approval and deployment of patches, as well as scheduling automatic antivirus scans, streamline the process and ensure device security without manual intervention.
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Poor Customer Support: Users have expressed dissatisfaction with the customer support provided by N-central, stating that the support team often gives scripted or copy-paste responses, leading to a lengthy process of back and forth before finding a real solution. Several users have mentioned that it can take more than a week for their support issues to be resolved.
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Lack of Granular Security: Some users have mentioned the lack of granular security in N-central, where users are assigned roles and everything under that role becomes accessible. This may not be ideal for all technicians who require more specific access controls.
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Prioritization of Sales over Customer Satisfaction: There are concerns among users regarding Solarwinds N-able's prioritization of sales over customer satisfaction. Many users have experienced difficulties in receiving timely responses to their support issues or concerns, while the sales team appears to be relentless in meeting its quotas.
Users commonly recommend the following for N-Central:
- Give it a try, especially with the free demos and trial period.
- Take advantage of on-boarding sessions to fully understand and set up the product.
- Spend time setting up and learning N-Central to fully experience its benefits.
- Make sure to thoroughly research and understand the options and features before implementing.
- Consider getting a trial to experience the capabilities of N-Central.
- Plan implementation and start with basic features before fully committing.
- Utilize global settings for easier use across customers.
- Build graphic charts to monitor and track performance.
- Dedicate a staff member to champion N-Central for maximum benefit.
- Review the product and talk to an MSP using N-Central before switching RMMs.
These recommendations highlight the importance of exploring N-Central through free trials, taking time to set it up properly, understanding its features, utilizing resources available, planning implementation, and seeking feedback from other users.
Attribute Ratings
Reviews
(1-2 of 2)N-Able? More like Dis-Able
- A tad easier to setup than DIY solutions
- Easier to manage many customers than a few other options out there
- Relatively inexpensive if options are disabled
- Customer support just points to online guides and I feel they aren't helpful.
- During the trial they turn on a lot of features. In my experience, if you play around with the features, they charge you for them. Keep this in mind if you move forward with N-Able - they will charge for "trialed" services.
- In my experience, some services that you're being charged for can't be disabled or monitored by you or your team. You only see them on the monthly invoice.
- In my opinion, the "Scripting Automation" doesn't provide value. You're either going to be writing your own batch or Powershell to make scripting work.
- In my opinion, monitoring software deployments is painful.
- The default monitoring template can't be duplicated, edited, or referenced. You'll find that the default monitors in an unusual way and will throw needless recurring alerts into your ticketing system. To avoid this, you need to create a template from scratch which takes many hours to set up.
- In my opinion, they're more concerned about a quick buck than customer service. "Buyer beware" company.
- I don't think they follow through on the features that my team was looking for
- We sought out good software deployment management, patch management, and easy to understand billing
- The patch management isn't bad but they don't hit the mark on the other two
- Remote monitoring
- 20%2.0
- Network device monitoring
- 10%1.0
- Patch Management
- 60%6.0
- Negative ROI
- Limited RMM functionality and time consuming to dial-in
- In my experience, we were overcharged by N-Able with no useful mechanism to resolve
- NinjaOne, BeyondTrust Remote Support, GoTo Resolve, TeamViewer, ManageEngine Endpoint Central, Datto RMM, Dragon RMM (ITarian / Comodo ONE), Microsoft Intune and Microsoft System Center Operations Manager (SCOM)
- Default template works for some servers without too much effort
- If you sell a client AV, backup, etc and want to use the N-Able tools then it's not hard to add those tools
- Monitoring software deployments or receiving info about deployment issues
- In my opinion, the built-in scripts are useless. You'll need to build them yourselves in PS and batch. Remember to setup verbose logging and repository to review the logs.
- You'll need to create a lot of your own templates based on use-case, sizing, etc
- If you use something other than N-Ables tools for AV, backup, etc then you'll have a hard time with monitoring, alerting through N-Able
A great RMM tool, so long as you don't need support
- Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
- Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
- Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
- Support - their customer support is extremely lacking. This goes all the way up to management. Entry-level techs provide scripted or cut and paste answers, which is not a bad thing, but there is almost always a back and forth process that happens before you can get to a real solution. The biggest issue with this is that it seems as if they only want to respond to an issue once every day - it is not uncommon for support issues to take a week or more to be resolved.
- Security features - Ncentral does not have very granular security. Users have a role, and basically anything under that role is game. We don't want all techs to have access to a clients Active Directory, but they would still need the ability to have remote access for example - there is no way to lock down specific features.
- Solarwinds N-able seems to be more focused on sales than customer satisfaction. It feels like pulling teeth to get responses to support issues or concerns, but salesmen will be relentless when it comes to needing to meet their quota.
- The product definitely increases productivity. Technicians can spend a few seconds to take care of remote tasks with a few clicks as opposed to minutes to get a user to start a remote control session, or worse, going on site to work on a piece of equipment.
- The packaging of the features makes selling and pricing the product fairly straight-forward and convenient. This saves our sales team time from trying to work with add-ons when pricing our services - the product makes it easy to just have an "all you can eat" package at a set price.
- When something goes wrong with the product, our business and our customers suffer. If for example, a bug causes all managed computers to reboot, our customers call in, resulting in our technicians being booked solid doing damage control. This also causes loss of trust with our customers - we can't simply blame the product, the customer trusts us to provide them a service and if the product fails, we fail.