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N-able N-sight RMM

N-able N-sight RMM

Overview

What is N-able N-sight RMM?

SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.

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Learn from top reviewers

N-Able RMM its good

Rating: 9 out of 10
October 12, 2022
IncentivizedVetted ReviewVerified User
N-able RMM has been a core part of our MSP business since day one. It allows us quick visibility and access to our clients systems. The wall display gives us visibility of ale...
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Matt Relouw
Professional - Information Technology
Senior Technical Specialist
Integral ICT
N-able N-sight RMM5 years of experience

SolarWinds is a solid entry level RMM

Rating: 7 out of 10
October 11, 2022
IncentivizedVetted ReviewVerified User
Mine is a small IT support business for non-profits and small businesses. We use it to inform, simplify, and standardize support for any of our clients who are ready to move p...
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Les Klassen Hamm
Professional - Information Technology
Owner
Bitlink Technology
N-able N-sight RMM2 years of experience

Decent product. Horrible service

Rating: 1 out of 10
September 1, 2022
Vetted ReviewVerified User
Remote connection and monitoring
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Will Singer
Executive - Engineering
Head of Development
PDmB
N-able N-sight RMM3 years of experience

N-able RMM is a low cost option

Rating: 9 out of 10
June 21, 2021
IncentivizedVetted ReviewVerified User
[N-able RMM (formerly Solarwinds RMM)] software package offers us a wide assortment of tools at our disposal while not being tied down to one PC. We are free to log in to the ...
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Jack Bowling
Employee - Information Technology
Computer and Information Systems Manager
BCESC
N-able N-sight RMM2 years of experience

SolarWinds - what a beauty

Rating: 10 out of 10
December 16, 2019
IncentivizedVetted Review
RMM is being deployed on client sites. It allows us to consistently monitor client computers, both workstations and servers, and diffuse any looming problems before they occur...
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Eric King
Team Lead - Information Technology
Owner
Kingsway Computer Consultants
N-able N-sight RMM2 years of experience
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Pricing

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N-able N-sight RMM

N-able N-sight RMM

N/A
Unavailable

What is N-able N-sight RMM?

SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

150 people also want pricing

Alternatives Pricing

LogMeIn Central by GoTo

LogMeIn Central by GoTo

$80
per month
What is LogMeIn Central by GoTo?

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT…

SuperOps.ai

SuperOps.ai

$59
per month per user
What is SuperOps.ai?

SuperOps.ai is a PSA-RMM platform powered by automation and made for modern-age MSPs. It includes features like asset, policy, patch and client management. SuperOps.ai aims to build a next-gen MSP platform.The platform also helps MSPs manage their clients, projects and IT documents from a single…

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Product Demos

How to integrate N-able RMM, with your PSA

YouTube
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Features

Monitoring Tasks

Various types of monitoring

10
Avg 7.4

Management Tasks

Various tasks required to keep systems running smoothly

10
Avg 7.3
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Product Details

What is N-able N-sight RMM?

N-ableâ„¢ RMM (formerly Solarwinds RMM) offers tools to secure, maintain, and improve IT operations across client networks of all complexities and sizes. Boasting over 25,000 MSPs globally as users, N-able RMM offers platforms with a tailored experience built for business needs.

Key features include:

  • Integrated features within a single pane of glass, bringing everything into one console
  • Automation leads to scalability for even the largest or most complex clients
  • Integrated AV, patch management, web protection, backup, endpoint detection and response, and risk intelligence data security assessments
  • Remote control allows users to identify and fix any issue, with any endpoint, from anywhere, without disrupting the end user
  • Integrated service desk to create tickets, customize billing, and run an IT services business
  • Out-of-the- box reporting to prove value to clients
  • On-premises or hosted implementation for security and ease of use

Together, the patch management, AV, endpoint detection and response, integrated email protection, and web protection features in N-able RMM aim to provide robust security against modern malware and other cyberattacks. Auto-deployment also deploys security features across endpoints in bulk.

The tool also offers free download of Android® and iOS® mobile apps to manage issues from anywhere.

N-able N-sight RMM Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

N-able N-sight RMM Screenshots

Screenshot of N-able RMM Dashboard

N-able N-sight RMM Video

SolarWinds RMM: A Lightweight Desktop Management Software

N-able N-sight RMM Competitors

N-able N-sight RMM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported LanguagesGerman, English, French, Italian, Spanish

N-able N-sight RMM Downloadables

Frequently Asked Questions

SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.

NinjaOne, Atera, and Pulseway are common alternatives for N-able N-sight RMM.

Reviewers rate Remote monitoring and Network device monitoring and Patch Management highest, with a score of 10.

The most common users of N-able N-sight RMM are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-4 of 4)

Solarwinds MSP-RMM isn't perfect, but it's close!

Rating: 10 out of 10
Incentivized
March 09, 2018
DG
Dave Gillam
President & CEO
Gillam Data Services, Inc. (Information Technology and Services, 1-10 employees)
Vetted Review
Verified User
N-able N-sight RMM
6 years of experience
View profile
Pros
  • Risk Intelligence security scanning does a good job of finding PII/PCI (and optionally PHI) inside files on each computer, then reporting the file locations and redacted unprotected data content for remediation. It further applies industry standard monetary figures for the unprotected data, which gives clients a simple imperative to actually correct the problem. This one feature routinely generates additional revenue as clients forget to clean PII/PCI data from their computers.
  • Web Protection proxy is one of the security legs (training, firewall, email filtering, AV, backup, proxy) we recommend to all clients. It does a good job of preventing infection from socially engineered email links. It also is good at preventing browsing to client-outlawed site categories on a schedule (eg, during working hours).
  • Managed AV with BitDefender works well because it also includes real time/active protection. This scans files freshly downloaded, or freshly received in email.
  • Backup & Recovery is rock solid, and provides remediation protection for ransomware and other threats. Backups are sent onsite to a backup drive and also offsite to a secure cloud. All backups are encrypted before they leave the computer. Recovery can be to a VM image for getting back in business quickly, before the dead computer can be replaced.
Cons
  • The original vulnerability scan feature has issues with certain hardware/software combinations. Fortunately, this is mitigated by the similar vulnerability scan component in Risk Intelligence.
  • The original patch management feature sometimes has a problem with certain hardware/software combinations. Fortunately, this is mitigated by the similar vulnerability scan component in Risk Intelligence.
Likelihood to Recommend
Solarwinds' MSP-RMM seems capable of managing most sizes of networks. It works well for the sub-100 size to the many thousands size. Its sweet spot is probably somewhere in the low thousands, though. If your networks are mostly Windows, MSP-RMM excels. Apple Mac support is there, and is actively being developed to be on par with the Windows side, too. It ties into third party PSA tools--and Solarwinds has its own PSA tools that are quite capable. It also ties into several third part email systems, so you can do some management of email accounts for clients. Solarwinds' older MSP-Mail product ties into the RMM this way, but not yet its new Mail Assure product. Development is ongoing.
Alternatives Considered
  • Comodo, N-Able, Ninja, Kaseya, Auvik and Pulseway
Best overall feature set, longevity in market, pricing model.

You need Solarwinds RMM if you're just starting your MSP!

Rating: 8 out of 10
Incentivized
August 31, 2018
Verified User
Manager in Information Technology
Information Technology and Services Company, 11-50 employees
Vetted Review
Verified User
N-able N-sight RMM
2 years of experience
Use Cases and Deployment Scope
We currently use Solarwinds RMM to monitor all of our clients servers and workstations. It lets us be more proactive in the IT industry by knowing about potential problems before they happen. Solarwinds RMM lets us create customer task and help our clients in a more efficient manner. Solarwinds was also a big part of us changing our business model to a more managed services model.
Pros
  • Great monitoring options for all hardware types
  • Incredible remote support tools to solve problems
  • Cloud based system means you don't need to invest in hardware
  • Easy to customize and create reports for clients
Cons
  • Patch management needs some improvement as well as the vulnerability scans
  • Would like more reporting options
  • Would like to see best practice guides published
Likelihood to Recommend
Solarwinds RMM provides any small IT support business with the tools necessary to fully manage all clients. From monitoring, backups, patch management, remote support, reporting to antivirus, all you will need is Solarwinds RMM. This entry level management suite will allow you to be more proactive in the IT industry and create a better relationship with your clients.
Return on Investment
  • Solarwinds RMM allowed our company to add monthly revenue income with the several proactive features they offer.
  • Increased online backup revenue
  • Increased antivirus revenue
Alternatives Considered
Solarwinds RMM is very easy to use and can be managed with very little training. All other RMM tools tested were overly complicated and did not fit our current business needs. We were able to implement this solution to all our customers within 3 months of our start date and it was a very easy sell to all our client with its price point.
Other Software Used

SolarWinds RMM - The Effective Ugly Duckling

Rating: 9 out of 10
Incentivized
February 22, 2019
BL
Bryant Lee
Managed and Cloud Services Lead
Exbabylon IT Solutions (Information Technology and Services, 11-50 employees)
Vetted Review
Verified User
N-able N-sight RMM
3 years of experience
View profile
Use Cases and Deployment Scope
This question, I believe, shows a fundamental misunderstanding of what exactly SolarWinds RMM (SWRMM) is and it's target market. SWRMM is primarily targeted at Managed Service Providers (MSPs) who are companies that outsource IT for other organizations. As such, it solves one of the core business needs for our industry.

SWRMM is used by the majority of our company (all the techs), so it manages several thousand endpoints on behalf of our customers. It gives us most of the solutions we need to manage, monitor and maintain these endpoints. In essence, the business problem it solves is our need to be able to quickly support several thousand endpoints with a small team.
Pros
  • It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
  • SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
  • Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
Cons
  • Manageability of Customer logins to the dashboard is poor.
  • AV whitelists don't apply to behavioral scans which makes them nearly worthless.
  • The "Networks" tab doesn't let you monitor a network that isn't on the same subnet as a network adapter even if a monitored machine can access a different subnet.
  • Vulnerability scans/patch management break ALL THE TIME. We have to uninstall/reinstall it on 5-10 systems per week.
  • "Network Devices" is extremely limited in value. If each device also supported a list of SNMP check that could be customized, they might actually be useful.
  • They need a new UX team. The settings menus are atrocious. I should be able to access ALL settings for any given product from its single settings menu, not have to try figuring out which of the three settings menus for that product actually contain the settings I need.
Likelihood to Recommend
It works extremely well when trying to perform basic monitoring on a large number of endpoints and you also wish to perform some management tasks all from a single location. It isn't great at anything network related. A lot more data needs to be exportable, especially in the form of CSVs.
N-able N-sight RMM Feature Ratings
Monitoring Tasks (2)
75%
7.5
Remote monitoring
90%
9.0
Network device monitoring
60%
6.0
Management Tasks (2)
60%
6.0
Patch Management
60%
6.0
Policy-based automation
60%
6.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
Return on Investment
  • The SolarWinds name carries a good bit of clout in the industry. This has definitely helped secure a few deals.
  • The addition of Cloud Backups had a positive impact because we were able to easily add it as a bolt-on for existing clients. We have now added this offering to almost 20% of our managed servers.
  • We are in the process of moving into a "co-managed" business plan. SolarWinds RMM has facilitated this by allowing us to help in-house IT teams with offloading server management and maintenance while they are able to focus on big-picture objectives.
Alternatives Considered
SolarWinds supplies a price competitive product that is feature rich and constantly adding new offerings in an ever-changing market.

Made my life easier

Rating: 10 out of 10
Incentivized
February 08, 2019
AT
Adrian Takacs
Infrastructure Engineer
X-Net Solutions (Information Technology and Services, 1-10 employees)
Vetted Review
Verified User
N-able N-sight RMM
3 years of experience
View profile
Use Cases and Deployment Scope
Our company and business has been built around SolarWinds Remote Monitoring & Management. RMM makes it easier for us to proactively monitor our customer's servers and workstations. The take control feature helps us assist all the users with their IT problems. The automated tasks are helping us automate most of our daily\weekly tasks.
Pros
  • All other SolarWinds products are built into RMM (e.g. Take Control, Managed Antivirus, Backup) and can all be accessed from a single central dashboard.
  • The platform so far has never been down which allowed us to do our day to day job.
  • Solarwinds is always trying to improve its platform and the range of products it offers which helps companies like us.
Cons
  • The vulnerability\patch manager scans fail quite often, but lately, I have noticed an improvement.
  • The managed antivirus is quite heavy on the disk while performing a deep scan and this impacts the user.
Likelihood to Recommend
Is well suited for managed service providers like us and it is ideal to implement for customers that pay for pro active monitoring. Due to the cost, it is not suitable to be deployed on devices for customers that pay as they go and contact support only when they have an issue.
Return on Investment
  • It has greatly improved our reaction\response times and helped us fix issues a lot quicker.
  • The daily and 24x7 checks allow us to monitor all the relevant services or processes running on servers.
  • Easy to access as it is cloud-based, ideal for working from home. Great security with MFA.
Alternatives Considered
LabTech didn't offer as many tools as SW RMM at the time I was using it. LogMeIn is one of the worst tools I had to use, I got feed-up with the fact that I always had to provide a username and password to connect to a PC. TeamViewer is not quite the product SW RMM is.
Other Software Used
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