Overview
What is Namely?
Namely offers a cloud-based HR platform for integrated core and specialized HR services, including time and employee performance management and onboarding processes.
Not Meant for the Cannabis Industry
Time Saving HR Software
Namely is a refreshing take in the staid sector of HRIS
Namely user of 2 years
Happy Namely User
Namely is a user friendly system
Try out Namely
The Pros and Cons of Namely from a Previous Paychex User
Is the name in HR software still Namely?
Meets all Industries and Company Sizes
Namely review
Outstanding.
Namely for HR Department of One
Just implemented!
Namely
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (140)8.282%
- View job history (134)7.373%
- Employment history (138)7.171%
- Organizational charting (134)4.848%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
Namely Now
$9
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $9 per month
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 6.6Employee demographic data(132) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 7.1Employment history(138) Ratings
Employment history is the ability to track previous positions held.
- 7Job profiles and administration(30) Ratings
Job profiles and descriptions can be created and edited.
- 7Workflow for transfers, promotions, pay raises, etc.(132) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 4.8Organizational charting(134) Ratings
Organizational charting is the ability to create hierarchical charts.
- 5.8Organization and location management(129) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 6.2Compliance data (COBRA, OSHA, etc.)(82) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8.8Pay calculation(111) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 6.9Support for external payroll vendors(53) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 7.2Off-cycle/On-Demand payment(57) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 6.8Benefit plan administration(109) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 8.3Direct deposit files(113) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 5.5Salary revision and increment management(100) Ratings
Salary revision is the ability to modify individual employee pay.
- 7.1Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 7.3Approval workflow(121) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.5Balance details(116) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.2Annual carry-forward and encashment(95) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 7.9View and generate pay and benefit information(129) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.2Update personal information(140) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 7View company policy documentation(127) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.3Employee recognition(116) Ratings
thank a team member
- 7.3View job history(134) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 5.7Tracking of all physical assets(53) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.3Report builder(117) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.6Pre-built reports(112) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 5.7Ability to combine HR data with external data(74) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 7.4New hire portal(110) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 5.6Manager tracking tools(85) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 6Corporate goal setting(86) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 4.8Individual goal setting(94) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 4.3Line-of sight-visibility(72) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 5.2Performance tracking(89) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 5.2Performance plans(96) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 3.8Performance improvement plans(68) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 6.5Review status tracking(95) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 6.2Review reminders(98) Ratings
System can generate reminders to ensure review completion timeliness.
- 5.4Multiple review frequency(85) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 5.6Candidate search(21) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 7.7Job Requisition Management(5) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 7.3Company Website Posting(5) Ratings
Software allows postings to be displayed on the company website
- 7.3Publish to Social Media(5) Ratings
Software provides ability to publish postings to social media sites
- 8Job Search Site Posting(5) Ratings
Software provides ability to publish postings to top job search sites
- 7.5Duplicate Candidate Prevention(5) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 7.8Applicant Tracking(5) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.1Notifications and Alerts(6) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Namely?
Namely provides technology, people, and services to small to mid-sized businesses (50-1000 employees) through end-to-end HCM solutions including HR, benefits, and payroll. With Namely, there’s a specific solution for everyone.
Namely Now offers small-businesses an HCM including payroll and HR at a budget conscious price. For growing companies, the company offers Namely Plus which includes payroll and HR, talent, time, and other tools to engage and enrich their employees. For companies looking to free up more time internally for strategy, Namely offers Namely Plus People, including managed Payroll and Benefits. And for the business who wants to expand while minimizing risk and liability, Namely offers the white-glove comprehensive PEO solution, Namely Complete.
Namely Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Candidate search
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: HR Analytics
- Supported: Compliance Database
- Supported: Learning Management
- Supported: Live Compliance Advisors
- Supported: Anonymous Employee Reporting
- Supported: Time Management
- Supported: Time Tracking
- Supported: Mobile App for Employee Self-Service
- Supported: Benefits Enrollment Wizard
- Supported: Open API
- Supported: Managed Payroll Services
- Supported: Managed Benefits Services
- Supported: PEO
Namely Screenshots
Namely Video
Namely Integrations
- JazzHR
- Greenhouse
- Jobvite
- Slack
- Replicon Time & Attendance
- Lever
- Breezy HR
- The Applicant Manager (TAM)
- Workable
- JobScore
- Comeet
- ATS OnDemand
- Trakstar Hire
- Mineral by Mitratech
- LinkedIn Talent Hub
- Adobe Acrobat Sign
- NetSuite ERP
- The Okta Identity Cloud
- OneLogin by One Identity
- BetterCloud
- Fond
- Bonusly
- Kazoo
- Seismic Learning
- Litmos
- Absorb LMS
- Culture Amp
- Lattice
- Small Improvements
- 15Five
- Curo
- Justworks Hours, now part of Justworks
- Human Interest
- Workato
- Zapier
- Pingboard
- Navan
- Verified First
- ApplicantStack by SwipeClock
- Ameriflex
- WEX Benefits
- Google Workspace
- iiPay
- SimplePay
- Travitor
- HelloTeam
- Vestwell
- RetroTax
- Blue Marble
- Vistra
- Wishlist
- OperationsInc
- Sigla Group
- Vintage Hill Consulting
- Positively Partners
- Thrive Pass
- TouchCare
- SimplyMerit
- CompensationCloud
- Replicon
- Office Space
- Org Chart Now
- Equifax
- BrightDime
Namely Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone |
Supported Countries | United States |
Supported Languages | English |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(231)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Namely is a versatile HRIS, timekeeping, and payroll platform that is widely used by organizations for various purposes. It serves as an inclusive platform to centralize employee data, enhancing communication and transparency within the organization. Employees have easy access to personal paystubs, timesheets, time off requests, performance reviews, signed documents, and benefits information. Namely has become a go-to solution for HR management, onboarding new hires, managing PTO, setting goals, and conducting performance evaluations. The software simplifies tasks such as managing employee benefits, processing payroll, organizing personal and professional data, and automating onboarding paperwork. Additionally, it acts as an engagement tool that fosters interaction among employees and with the wider business.
Many users find Namely to be a valuable resource for streamlining HR processes such as onboarding new employees, facilitating benefits enrollment, managing payroll efficiently, and handling performance management tasks. Its all-in-one nature eliminates the need for multiple systems and allows employees to interact with each other and access essential documents through a central portal. Namely's intuitive interface makes daily administrative tasks more efficient while providing useful features like reporting capabilities and organization charts. Moreover, its seamless integration of HR data management, payroll processing, and benefits administration into one system saves time and eliminates the hassle of multiple logins. Despite some challenges reported by users regarding account representatives and customer service response times, many organizations appreciate the efficiency and transparency that Namely brings to their HR operations.
User-Friendly Interface: Reviewers have consistently praised Namely for its user-friendly interface. Many users have stated that the platform is intuitive and easy to navigate, allowing them to quickly access the features they need. The attractive design of the interface has also been highlighted by several reviewers, making it visually appealing and enjoyable to use.
Seamless Integration of HR and Payroll Tools: A significant number of users appreciate the seamless integration of HR and payroll tools in Namely. They find it convenient to have both functionalities within a single platform, eliminating the need for multiple systems or manual data entry. This integration streamlines processes and ensures accuracy in managing employee information, time tracking, benefits administration, and payroll calculations.
Excellent Customer Service Support: The customer service support provided by Namely is highly regarded by many reviewers. Users value the promptness and effectiveness of the support team in resolving their queries or issues. Additionally, users appreciate the availability of resources such as troubleshooting guides and learning materials that further enhance their experience with Namely's platform.
Lack of Integration and Communication: Users express frustration with the lack of integration and communication between different features of the product, specifically between the HR & payroll fields. This has been mentioned by multiple reviewers and hampers their ability to streamline processes and ensure accurate data transfer.
High Cost: Some users complain about the high cost of the product, considering its flaws and limitations. They feel that they are not getting sufficient value for the price they pay, as highlighted by several reviewers.
Decline in Customer Service Quality: The customer service of the company is criticized for its decline in quality, with users noting the absence of a dedicated representative and communication being done via email. Multiple users have expressed dissatisfaction with this aspect of their experience.
Users commonly recommend Namely for its ease of use and convenience as an all-in-one solution for HR needs. They appreciate the user-friendly interface and intuitive navigation.
Another frequent recommendation is the efficiency and time-saving aspect of Namely. Users mention that it streamlines HR processes, automates tasks, and allows them to focus on strategic initiatives. Features like employee onboarding, performance management, and payroll processing are particularly valued.
Namely's comprehensive reporting capabilities also receive praise from users. They highlight the platform's robust analytics and insights, which help track important HR metrics and make data-driven decisions. Customizable reports and dashboards provide a holistic view of organization-wide HR data.
In summary, users find Namely to be a valuable tool due to its simplified HR processes, time-saving features, and actionable reporting capabilities.
Attribute Ratings
Reviews
(26-50 of 145)The Right Platform for Us was Absolutely Namely.
- Presentation and layout of information on the HRIS platform
- Easy of navigation around the site
- Help / Support Community
- Ability to upload short video, multiple images in a post, etc.
- Create a "Suggestion Box" where employees could submit general ideas/feedback/concerns
Namely - Simple, but not very customizable
- New hire onboarding and paperwork
- Performance reviews
- Custom reports
- Requesting time off
- Adding job history
- Converting from temp to FT
Middle of the Pack
- HRIS feed (birthdays, anniversaries, personal info management)
- Some support reps are very kind and helpful
- Help community is pretty robust, as are articles
- Not very robust payroll system
- Three systems (HRIS, time, and payroll) don't always communicate well or work smoothly
- Many glitches in performance module of HRIS
Happy Namely End User
- HR/IRS documentation.
- Changes to direct deposit.
- Benefits tracking.
- Access to payroll transactions.
- I don't have any really, just limitations on the information my company places there.
Online Omni-Essential Human Resource Management
- Requesting time-off.
- W2 forms and tax documents.
- Health benefits description and support.
- Sick days and holiday accounts.
- Provide an online chat access.
- Re-format the main menu.
- Provide tutorials.
- Payroll is done very well, especially by Christin Taylor. She is the best.
- Review tracking is easy and efficient.
- Calendar is great.
- Definitely in benefits. I decided not to use Namely benefits with how poor communication was.
- Namely Time is not user friendly, also don't like how it's separate from HRIS.
- Project Services is poor in communication. I have to ask for updates from them.
Easy To Use HR Management Tool
- Time Off Management
- Payment activities
- Talent management
- Workforce management
- This can be more GUI improved.
- More publicity and an increase in the number of users will create opportunities to add more features.
- Unique number identification for employee will be an add on advantage.
Namely is the best
- Easy to request sick days
- Easy to request vacation days
- Easy to enroll in benefits
- Easy to update personal information
- Sometimes I can’t change my clock in or clock out time on the same day
A fun alternative to stuffy HR softwares
- reviews
- updating informatoin
- team member requests
- platform to integrate different members of the team in a social manner
- goal setting
- different payment structures for team
Namely Is Not What You Want in a Payroll, HR, or Anything Service.
- Not
- A
- Thing in my opinion
- In my opinion, every area especially HRIS and Payroll and ThinkHR syncing correctly.
- I believe the interface is a mystery to most people.
- Terminated employees have trouble accessing.
- The best thing about Namely is that it’s extremely user-friendly. Compared to other HR software like Workday, it’s much easier to use.
- Enrolling in my benefits has never been easier.
- Notifications for coworkers' birthdays are great.
- Requesting time off is easy to do on Namely.
- From my side as a user, I have no complaints. However, my company switched to Workday (which I don’t like as much) because it offered some additional flexibility for the administrators.
If you need something simple, Namely is for you
- Paying taxes.
- Depositing funds correctly.
- HRIS and payroll are not linked.
- Reporting is at the point in time you run the report and does not reflect historical differences.
- Reporting in general is lacking.
Super user-friendly and intuitive HR tool
- Easy to navigate and intuitive.
- Shows lots of information on an employee in one place.
- Reporting is a little less intuitive. I would like to be able to create custom reports more quickly.
Modern and easy to use platform for all your HR needs
- Cascading goals.
- Goals integration into performance reviews.
- Modern and professional paperless onboarding.
- Ongoing improvements.
- Customization options for performance reviews.
- Customer support can always be improved. I find the level of knowledge of the support team is sometimes less than my own.
Namely is fabulous for your small company!
- The numerous reporting features and dashboards.
- The organization chart, complete with employee pictures; an especially nice feature for new employees to learn about the teams.
- The onboarding feature, allowing new employees to complete HR-related "paperwork" online before their start date. Also love the E-verify feature.
- The PTO accrual, request form, and history information was invaluable.
- The ability to send a quick communication to all employees through Namely to their email was a feature we used often.
- Namely's partnership with TimeClock Plus for timekeeping was another bright spot for us, especially because we need our employees to account for various tasks throughout the day and this timekeeping system was able to accommodate and it was easy for employees to navigate.
- Namely provided excellent customer service and their response time was very good.
- Payroll - easy to use and great partners to help with questions.
- Timekeeping - the partnership with TimeClock Plus is an added benefit.
- Reporting and Dashboards - easy to use, applicable filters, detailed turnover reports right at your fingertips.
- Onboarding and E-verify - just a few simple steps and you are done!
- The Performance Review function is challenging to set up. This is a great area of opportunity for Namely. It needs to be simplified and use direct, specific language as I messed up our Peer Reviews the first time.
Namely is just okay
- Payroll
- Time off (PTO, sick, voluntary time)
- Support
- Taxes
- Benefits (specifically voluntary life insurance)
Not bad!
- User-friendly.
- Nice graphics.
- Onboarding
- Document storage - create various folders in the resources section and limit the visibility of these to a few authorized users.
- Integration with DocuSign.
Namely Solves Problems
Namely is our:
-HR management software.
-Time management and PTO management with an "on the go" cell phone app that our employees really like.
-Payroll management software.
-Our main company communication tool, that allows us to communicate with employees, recognize employee achievements, and then allows employees a vehicle to congratulate other employees for what they have accomplished.
- Namely has helped with our COVID sick leave response. It has made a major difference both with the weekly payroll and the 941 tax filing
- Keeping track of our multiple PTO plans. Thank goodness for Namely, I have shredded my old PTO spreadsheets.
- Employees like the convenience of the cell phone app. As a payroll administrator, I like the Geo Tracking tool where I can see where some are when the clock is in or out.
- The flexibility inside of the payroll system both as you are finalizing an employee profile and when you are processing payroll is a major advantage.
- The reports I get out of Namely in Excel format work well for me.
- The payroll reports are very flexible; however, the criteria that I used to create a report are nowhere to be found on many of the Excel spreadsheets.
Payroll day is always a day of challenges. With a combination of hard deadlines to get processing complete and the review of the data before the payroll information flows through the system. Complications such as management requiring a new pay code at the last minute which will involve submitting a case to Namely Support for guidance. The timely response from Namely Support made the day run smoother.
Namely Review
- Sending out notifications to related parties for all the changes in Namely.
- Timely: The notifications are sent out to the related parties quickly once HR completes the changes.
- Avoids human errors when sending notifications via email.
- User friendly; less training needed.
- The system [was] slow sometimes.
- Some reports can be designed for facility users such as weekly/monthly changes reports.
Namely has potential to be a great tool!
- Time off requests.
- Teams structure.
- Employee reminders (birthday, etc.).
- Payment management.
- Improved user experience.
- Performance reviews.
Love Namely
- Everything under the same umbrella.
- Extremely user friendly.
- Secure
- Forms need to be downloaded, it would be helpful to fill online.
- Categories can be simplified. For eg, your and your employee's time off should be under the same tab.
- Ideal for small to medium-sized companies, companies that are not big enough to have their own intranet portal.
- Suitable for a manageable number of employees where employees know and care about each other.
- Not ideal for big companies with different functions and departments.
- It's easy to get lost and over there one size does fit all.
- Not ideal for places where the majority of the information can not be shared throughout the organization.
Happy Namely End User
- Employee recognition.
- HR documentation management.
- Payroll visibility.
- Performance management.
- Recruiting
Namely is a Good All-Around HRIS Platform
- Generally one umbrella for information.
- Allows for custom questions.
- Pulling reports can be cumbersome and not always intuitive; sometimes extra, unneeded data must be pulled and deleted.
Namely = A+
- The Namely team is very knowledgeable and helpful when it comes to the configurations and back-end of Namely.
- Very good at communicating and always there to help with any questions or problems that arise- and always respond very quickly.
- Certain features, like the goals section, for example, can't be cloned, whereas other features can.
- The calendar doesn't allow for different time-off requests to be displayed in different colors- would be nice if you could choose a color for each time-off type so the calendar is easier to read at a glance.
- Goals can only be tracked as a percentage completed rather than by entering in numerical data.
Great HRIS Software Choice!
- One Stop Shop - Employees are able to access personal/professional info, benefit info, and payroll info all in one place.
- Ease of Use - Both administrators and employees are able to easily navigate the Namely system to complete tasks. A welcome change from other HRIS systems we have used as an organization in the past.
- Continuous Improvement - Namely is committed to continuous improving their product and regularly sources feedback directly from clients to inform these improvements.
- Reporting - Reporting capability has room for growth in terms of being able to build truly customized reports or point-in-time reporting, but they are making this a focus during 2021.
- Performance Management - The goals and performance management cycle is clunky.
- EDI Feeds - The file feeds for benefit connections needs work. The timeline to set up a new feed can sometimes take upwards of 6+ months.