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Neon CRM

Neon CRM

Overview

What is Neon CRM?

Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, enabling more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and…

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Recent Reviews

NeonCRM for nonprofits

6 out of 10
March 04, 2020
Incentivized
Multiple departments in our nonprofit use NeonCRM primarily, we use this resource for tracking and taking in donations and for event …
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Love this system!

10 out of 10
October 23, 2017
Incentivized
We use NeonCRM to track donor engagement, grants, event attendance and relationships. We also use it to segment marketing lists and …
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Reviewer Pros & Cons

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Pricing

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Essentials

$99

Cloud
per month

Impact

$199

Cloud
per month

Empower

$399

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://neonone.com/products/nonproft…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Details

What is Neon CRM?

Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, enabling more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and it offers reporting tools to give stronger insights into the user's organization. It automates processes like email marketing, workflows, volunteer management, and payment processing so that users spend less time on administrative work.

Neon CRM Screenshots

Screenshot of Email Builder: Elevates appeals, newsletters, and other communications with mobile-responsive emails, multi-column layouts, text block editor and full email preview while building.Screenshot of Fundraising Dashboard: Aggregates fundraising data in one place to analyze various campaigns, performance, progress, and comparisons to other years and campaigns.Screenshot of Workflow Automation: Automated workflows that take care of redundant administrative tasks, with workflows to define triggers, audience, and the action to be performed.Screenshot of Reporting: Comprehensive reporting features to pull a variety of reports. By selecting the data source of interest and the fields needed, Neon CRM provides reports to analyze and share with key stakeholders.Screenshot of Donation Form Themes: Drag and drop themes for donation pages matched to the brand with customization.Screenshot of Volunteer Management: To understand the ways that people want to give support, and to track and manage volunteer sign-ups, projects, and time.Screenshot of Timeline View: Displays interactions, communications, and donations with prospects in one place. Activities and tasks can be assigned to colleagues, with pinned notes, and the ability to forecast upcoming to-dos.Screenshot of Goal Meter & Top Supporters Widgets: A goal meter and "top supporters" widget can be added to donation forms for a more personalized donor experience, and to show donors how their generosity impacts the organization's goal and how it stacks up against other supporters.

Neon CRM Videos

Neon CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

Frequently Asked Questions

Neon CRM starts at $99.

DonorPerfect, Salsa CRM, and Bloomerang are common alternatives for Neon CRM.

Reviewers rate Support Rating highest, with a score of 1.

The most common users of Neon CRM are from Small Businesses (1-50 employees).

Neon CRM Customer Size Distribution

Consumers15%
Small Businesses (1-50 employees)55%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)5%
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Comparisons

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Reviews and Ratings

(18)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend the following actions when using Neon:

  1. Take advantage of the various resources and support offered by Neon, such as scheduling a sales call for a tour, experimenting with event registration, and going through the Neon One Academy for comprehensive training.

  2. Ensure that someone on the team is familiar with databases and web configurations to make the most out of Neon's features, as it is working on becoming more user-friendly.

  3. Consider purchasing support hours for assistance with setup and future use, as well as dedicating time to learning and understanding how to effectively use Neon for tracking donors and fundraising.

These recommendations highlight the importance of exploring Neon's capabilities through demos, asking questions during live demos, investing in training and support, and committing to a strategy for optimal usage. Users suggest that small nonprofits can benefit from Neon's donor development, impact reporting, and volunteer management features. Additionally, they advise looking into all the features offered by Neon and potentially canceling old services for cost savings. While users find Neon budget-friendly, they also suggest investing more if feasible. Finally, users appreciate Neon's ease of use and concise data presentation but note areas for improvement such as visual appearance on their website and mail merges.

Attribute Ratings

Reviews

(1-12 of 12)
Companies can't remove reviews or game the system. Here's why
Kelly Moss | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Very user friendly
  • Great customer service--they always quickly reply to inquiries with great information for troubleshooting
  • It is a great catchall for donor/grant information
  • We would love if there was added functionality to check attendees in at events or run a silent auction
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
  • NeonCRM does a good job helping you track donors' activities/engagements.
  • It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
  • Right now, there doesn't seem to be a way to assign reports and events to a staff person. In other words, if you want to receive emailed notifications when donations, payments, or event registrations come through, you have to receive ALL of them, not just those for particular events, etc.
  • There is no intuitive way to take a deposit from a customer.
  • NeonCRM doesn't allow you to create and bill with an invoice.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Its very user-friendly and intuitive.
  • They are very open to user's suggestions.
  • Neon integrates with our iWave account and I especially love that.
  • Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
  • They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
August 24, 2018

Review of NeonCRM

Linda Sue Martin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Contact information for our constituents.
  • Tracking our fundraising campaigns.
  • Generating reports of all kinds. Very easy to generate reports.
  • NeonCRM is very responsive and committed to updates to the system. This is not an area to improve upon but it is noteworthy that they are continuing to offer new features and fix that which is broken.
Thomas Phillips | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Web-based and user friendly interface (unlike some other CRM applications)
  • Great customer service
  • Easy-to-use reports and dashboards
  • I believe that NeonCRM is not as "robust" as some other CRM applications. It has a reporting function but the ability to issue queries is not as flexible as, say, Raiser's Edge.
  • I would like to see keyboard shortcuts in Neon. If you are doing lots of data entry, keyboard shortcuts are a must.
  • I have occasionally experienced slowness - though this may be a browser issue!
  • Neon is not as customizable as I would like - for example, on the "Fundraising Dashboard" I wish I could customize what information the dashboard shows. It would save me a LOT of time.
Lora Zygman | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • It sends letters automatically per your criteria
  • It has a great number of fields for contact information
  • NeonCRM is very customizable
  • The user interface is not very intuitive.
  • There is a steep learning curve
  • I would recommend that training be offered and highly encouraged
October 23, 2017

Love this system!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The setup and import process was very effective. The team looked at our account import data and recommended ways to format it and explain how it would best be translated into the NEON system.
  • The deduplicate tool is effective and easy to use. The step-by-step system allows a record with multiple addresses to be combined into one account, or added to a household or left as is.
  • It works! We've used other systems that are nightmarish. This system is easy to use and the detailed training videos get into more of the nitty-gritty in a clear and extremely helpful way.
  • Customising form fields was extremely important and easy to do. MailChimp integration using reports from this customization is clutch.
  • The Eventbrite integration is very helpful, but unfortunately doesn't integrate with events that were imported or created directly into NEON. This makes reporting on total registration and tracking relationships a challenge.
  • The design could use some improvement, but I'm more pleased that it works and has an intuitive processes.
SarahAnn S. Whitbeck | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Merging duplicate records
  • Processing credit cards
  • Creation and management of ongoing reports
  • Some features are pretty buried in menus - so it can be difficult to find them. It takes me multiple times of walking through the help videos to understand when I have questions.
October 19, 2017

NeonCRM rocks.

Kelli Wescott McCannell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We appreciate having one software that serves multiple purposes and can get a full view of our constituents.
  • Donations are easy and trackable.
  • Reporting is easy and customizable.
  • I'm not unhappy with any features. Typically, when I notice some missing functionality, there's a way around it and NeonCRM is constantly updating their system and listening to users.
January 26, 2016

NeonCRM for Fundraisers

Kim Wells | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to run, easy to use reports
  • Event registration and management
  • Overall extremely intuitive and user friendly
  • Peer to peer fundraising is a bit difficult for some users
  • Team registration capabilities would be very nice to have for events
  • A clearer step by step guide for building a campaign or event page would be helpful for those who do not do it often.
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