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NetFortris

NetFortris
Formerly Fonality

Overview

What is NetFortris?

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.

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Recent Reviews

TrustRadius Insights

1. User Interface Complexity: Some users have expressed frustration with the complexity of the HUD web and software user interface, …
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TrustRadius Insights
TrustRadius Insights

Fonality Review

4 out of 10
September 20, 2019
Incentivized
It is used across the whole organization. It is great for creating different schedules based on different regions of clients.
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Great!

7 out of 10
March 17, 2017
Incentivized
I use Fonality to give customers automated information via telephone and to encourage them to make their purchase online through our …
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Read all reviews

Popular Features

View all 14 features
  • Directory of employee names (78)
    10.0
    100%
  • Call reports (78)
    9.0
    90%
  • Message alerts (78)
    9.0
    90%
  • Answering rules (89)
    7.0
    70%
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Pricing

View all pricing

Hybrid Software Subscription (Required with Hybrid Premise)

$14.99

On Premise
per user, per month

Essentials Edition

$19.99

Cloud
per user, per month

Professional Edition

$24.99

Cloud
per user, per month

Entry-level set up fee?

  • $5 per user
    Required
For the latest information on pricing, visithttp://www.fonality.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $30 per month
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Product Demos

NetFortris Product Spotlight - Comm-unity HUDWeb Demo

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.8
Avg 8.2

Call Management

Customized phone system settings

7.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.5
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
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Product Details

What is NetFortris?

Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:

  • Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
  • Building in fundamental call center features like simple queues
  • Offering advanced features that make enterprise-level call center available at the fraction of the price
  • Including a web phone and mobile app at no additional cost
  • Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
  • Providing 24/7 support - even on holidays
  • Transparency: if there is an issue, they'll tell users

NetFortris Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Heads Up Display (HUD) UC applications
  • Supported: 100+ Business Phone System Features
  • Supported: Softphone (Included)
  • Supported: Voicemail Transcription
  • Supported: Call Center Software (Built-in)
  • Supported: On Demand Recording / Record All
  • Supported: Paperless Fax / FaxLync
  • Supported: 24/7 Support

NetFortris Screenshots

Screenshot of Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.Screenshot of Chatting is easy in HUD as they are easily launched by hovering over a fellow user's avatar. Chats are also available within Groups and Conferences.Screenshot of Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.Screenshot of Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

NetFortris Video

NetFortris Integrations

NetFortris Competitors

NetFortris Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal (99 countries and territories)
Supported LanguagesEnglish

Frequently Asked Questions

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.

NetFortris starts at $30.

8x8 Work, RingEX, and Vonage Business Communications are common alternatives for NetFortris.

Reviewers rate Directory of employee names highest, with a score of 10.

The most common users of NetFortris are from Small Businesses (1-50 employees).

NetFortris Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(162)

Attribute Ratings

Reviews

(1-16 of 16)
Companies can't remove reviews or game the system. Here's why
October 14, 2016

Fonality is a simple VoIP solution that works.

Verified User
Engineer in Information Technology
Airlines/Aviation Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
8
The phone system has been easy to use, with little to no downtime in the 5 plus years we have had it.
Adding additional users and phones is straightforward and quick.
The support is always available when we need it which is important for a 24/7 business that relies on quick communication.
August 19, 2015

A system that is has it's flaws but can be a great product if worked on.

Verified User
Administrator in Information Technology
Computer Software Company, 201-500 employees
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
1
Because of all of the issues we are having, our company is switching to InContact. We can use all of our current Centurylink numbers and also have the mixture of having both soft phones and desk phones. Most importantly we are able to have each call saved to a .wav format (for review and audit purposes )which Fonality does not offer.
September 18, 2014

Phone-tastic

Chad Stoos | TrustRadius Reviewer
Chad Stoos
Technical Team Lead
Western Iowa Tech Community College (Information Technology and Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Renew
9
There has been a few early morning glitches that has affected service, but they get the issues resolved in a very timely manner. I am unable to remember a time when we had issues during prime business hours. The flexibility of using a softphone as well as a cellphone allows us to work away from the office when the need arrives.
July 25, 2014

Fonality - A shining jewel among a rocky landscape!

Kevin Hulett | TrustRadius Reviewer
Kevin Hulett
IT Manager
Henderson Implement & Marine (Farming, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
9
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly.
July 25, 2014

Fonality, Low cost, good features

IS
Ian Schwartz
IT Manager
Micro Merchant Systems (Computer Software, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
9
With us it's all about price, price, price. If I can show a system that is cheaper then we would switch. There is another option of a plain asterisk box but then there is no support. You will be on your own. Note: Fonalty is just selling you asterisk with their customization. The core part of Fonalty is asterisk and if you have the skill set, you don't need Fonalty you can do this on your with free asterisk box. but as we need the support from Fonality and do not have an asterisk expert on staff we will continue to renew our service with Fonalty.
June 10, 2014

Pound-For-Pound, VoIP Knocks Out PBX

Robert Keppel | TrustRadius Reviewer
Robert Keppel
Owner
Woodcreek Insurance Services (Insurance, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
There is a bit of a learning curve when going from a resident PBX system to a hosted VoIP system, but once you've managed the change, the functionality and cost are unbeatable. This much I know, should I ever decide to shop my Fonality Contract at renewal, it will absolutely be with another VoIP provider. Fortunately for Fonality and my office, I've yet to find another system out there that would rival Fonality's Hosted Connect Plus VoIP product Pound-For-Pound. Thank You Fonality!
June 02, 2014

Fonality Review

Jason Halpert | TrustRadius Reviewer
Jason Halpert
Owner/Principal Agent
Jason Halpert & Associates, LLC - Nationwide Insurance (Insurance, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Renew
9
I have only been using them for approximately 6 months now so we'll see how the rest of the experience pans out. It's been good so far.
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