NetFortris Usability, Reviews & Ratings 2024

Q: What are NetFortris's top competitors?

8x8 Work , RingEX , and Vonage Business Communications are common alternatives for NetFortris.

Overview

What is NetFortris?

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.

TrustRadius Insights

December 15, 2023

1. User Interface Complexity: Some users have expressed frustration with the complexity of the HUD web and software user interface, …

Play with the cloud (communication)

7 out of 10

June 21, 2022

Incentivized

NetFortris solutions are creative, adaptive, and closely integrated, resulting in a single, end-to-end voice, data, video, and …

Fonality Review

4 out of 10

September 20, 2019

Incentivized

It is used across the whole organization. It is great for creating different schedules based on different regions of clients.

Low-cost on premise IP PBX with less than stellar support

5 out of 10

July 03, 2019

Incentivized

We are using NetFortris Fonality on-premise phone servers at a client office of about 40 users. This is backed by a traditional copper PRI …

My year and a half with Fonality

1 out of 10

September 28, 2018

Everyone in our company (5 individuals) uses NetFortris. We purchased NetFortris, when it was Fonality, along with compatible handsets …

It truly is the Hud!

10 out of 10

April 20, 2018

Incentivized

We use NetFortris to handle all of our calls, to allow us to transfer calls, pull calls, and monitor calls. It syncs with our Outlook …

Disappointed User

3 out of 10

July 11, 2017

Incentivized

Fonality is our sole provider of VOIP for our insurance agency. We use the system to support our sales effort and customers service. We …

My happy experience with Fonality

10 out of 10

July 05, 2017

Incentivized

We use Fonality to save every sensitive phone call we have. The whole company is using it. We share it in every business unit we have. One …

Small Business - First Phone System

8 out of 10

April 25, 2017

Incentivized

We are a small operation and use it for inbound and outbound customer/vendor contact, and internal communication.

A great (but not perfect) hosted VoIP option

7 out of 10

March 17, 2017

Incentivized

We use Fonality as our division's main phone system. I had used Fonality in the past and was pleased with their service. But the …

Great!

7 out of 10

March 17, 2017

Incentivized

I use Fonality to give customers automated information via telephone and to encourage them to make their purchase online through our …

Great product. I can't imagine by business without Fonality.

8 out of 10

March 13, 2017

Incentivized

It is being used for the company. We are a virtual company at this time and it is great for the messaging and helps me to manage my team …

Fonality on campus at SEA

8 out of 10

March 10, 2017

Incentivized

Fonality is the telephone PBX provider for Sea Education Association, an internationally recognized leader in undergraduate ocean …

TAC loves Fonality!

8 out of 10

March 10, 2017

Incentivized

We use fonality throughout our entire business, which has offices in Connecticut, Indiana, and Texas. Fonality allows us to seamlessly …

Upgrade to Call Center

9 out of 10

March 10, 2017

Incentivized

We are a kayak company and primarily use it for booking tours in our office. The softphone feature was key so we could also take calls in …

Fonality Cloud based PBX worth a look

8 out of 10

March 07, 2017

Incentivized

Fonality is used across our entire organization. It allows us to fold in remote users all over the US.

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Popular Features

View all 14 features

Directory of employee names (78)
10.0
100%
Call reports (78)
9.0
90%
Message alerts (78)
9.0
90%
Answering rules (89)
7.0
70%

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Pricing

View all pricing

Hybrid Software Subscription (Required with Hybrid Premise)

$14.99

On Premise

per user, per month

Essentials Edition

$19.99

Cloud

per user, per month

Professional Edition

$24.99

Cloud

per user, per month

Entry-level set up fee?

$5 per user
Required

For the latest information on pricing, visithttp://www.fonality.com/pricing

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$30 per month

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Product Demos

NetFortris Product Spotlight - Comm-unity HUDWeb Demo

YouTube

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.8

Avg 8.2

7
Hosted PBX
(58) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
6
Multi-level Interactive Voice Response (IVR)
(46) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
6.8
User templates
(2) Ratings
Create and apply batch configurations to multiple users at once
9
Call reports
(78) Ratings
Historical call analysis and trending metrics
10
Directory of employee names
(78) Ratings
Voice directory of all employees for self-service dialing

Call Management

Customized phone system settings

7.4

Avg 8.4

7
Answering rules
(89) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
7
Call recording
(67) Ratings
Automatic recording of inbound and outbound calls
6
Call park
(73) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
8
Call screening
(67) Ratings
Ability to block numbers or send calls directly to voicemail
9
Message alerts
(78) Ratings
Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

7.5

Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9

Avg 8.3

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is NetFortris?

Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:

Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
Building in fundamental call center features like simple queues
Offering advanced features that make enterprise-level call center available at the fraction of the price
Including a web phone and mobile app at no additional cost
Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
Providing 24/7 support - even on holidays
Transparency: if there is an issue, they'll tell users

NetFortris Features

Show Unsupported Features

Cloud PBX Features

Supported: Hosted PBX
Supported: Multi-level Interactive Voice Response (IVR)
Supported: Call reports
Supported: Directory of employee names

Call Management Features

Supported: Answering rules
Supported: Call recording
Supported: Call park
Supported: Call screening
Supported: Message alerts

VoIP system collaboration Features

Supported: Video conferencing
Supported: Audio conferencing

Mobile apps Features

Supported: Mobile app for iOS
Supported: Mobile app for Android

Additional Features

Supported: Heads Up Display (HUD) UC applications
Supported: 100+ Business Phone System Features
Supported: Softphone (Included)
Supported: Voicemail Transcription
Supported: Call Center Software (Built-in)
Supported: On Demand Recording / Record All
Supported: Paperless Fax / FaxLync
Supported: 24/7 Support

NetFortris Screenshots

Screenshot of Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.

Screenshot of Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.

Screenshot of Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

NetFortris Video

Watch What is NetFortris?

NetFortris Integrations

Salesforce Sales Cloud
Box
Twilio Zipwhip (discontinued)
Intellinote
Snap Recordings
Allstate eAgent
Blitz Lead Manager

NetFortris Competitors

NetFortris Technical Details

Deployment Types	On-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Windows, Mac
Mobile Application	Apple iOS, Android
Supported Countries	Global (99 countries and territories)
Supported Languages	English

Frequently Asked Questions

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.

NetFortris starts at $30.

8x8 Work, RingEX, and Vonage Business Communications are common alternatives for NetFortris.

Reviewers rate Directory of employee names highest, with a score of 10.

The most common users of NetFortris are from Small Businesses (1-50 employees).

NetFortris Customer Size Distribution

Consumers	0%
Small Businesses (1-50 employees)	40%
Mid-Size Companies (51-500 employees)	50%
Enterprises (more than 500 employees)	10%

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Comparisons

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Reviews and Ratings

(162)

Attribute Ratings

Reviews

(1-8 of 8)

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March 10, 2017

Upgrade to Call Center

Joseph Greaney

Community Outreach Coordinator

Everyday California (Sports, 11-50 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Usability

10

Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner

February 17, 2017

Click to Dial Enthusiast

Verified User

C-Level Executive in Sales

Insurance Company, 1-10 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Usability

4

I think the call clarity is great and I think the Click to Dial feature is absolutely fantastic. However, I am still new to the system and I am still setting it up to meet my needs. I am sure that, once this stage is complete, my opinion on usability will change drastically. Right now, usability of setting up the system is what I am reviewing - and that is wanting. Setup functions could be more intuitive, more user friendly, and more obvious to new users.

January 20, 2017

Fonality - cost effective, user-friendly, and best choice for VoIP calls.

Verified User

Consultant in Sales

Information Technology and Services Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Usability

8

USer friendly system and it is flexible. I am able to train my team very easily. Customer support helped me to resolve all issues.

October 14, 2016

Fonality is a simple VoIP solution that works.

Verified User

Engineer in Information Technology

Airlines/Aviation Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Usability

8

The system is straightforward and easy to use.
Whether you are a user or an admin, you can learn very quickly how to use the phones.
It does not require much technical knowledge on how to use various functions, as they are well implemented and easy to find.
The usability is a big plus of this system.

August 02, 2016

Connecting with Fonality

Verified User

C-Level Executive in Corporate

Capital Markets Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Usability

8

Ease of use

August 19, 2015

A system that is has it's flaws but can be a great product if worked on.

Verified User

Administrator in Information Technology

Computer Software Company, 201-500 employees

Score 4 out of 10

Vetted Review

Verified User

Incentivized

Usability

6

When the system works it is wonderful. But I feel the sluggish UI and web interface really kill most of what is good about this product. Other than that the system works like a charm and is very easy to learn the administrative portion of the platform.

March 18, 2015