NetFortris

Formerly Fonality

NetFortris solutions are creative, adaptive, and closely integrated, resulting in a single, end-to-end voice, data, video, and implementation architecture. NetFortris Unified Communications as a Service (UCaaS) removes the complexity and agony of finding, installing, and integrating IT solutions. The platform provides Managed Communications, Network, and Security Services from start to finish. NetFortris CommUnity unites all of your communication – audio, video, messaging, collaborative effort, unified communications, consultations, and call centre — on a single platform that is easy to use and administer.

It is used across the whole organization. It is great for creating different schedules based on different regions of clients.

We are using NetFortris Fonality on-premise phone servers at a client office of about 40 users. This is backed by a traditional copper PRI to support the voice needs of a small not for profit foundation. We had previously had 3 Fonality servers at multiple satellite offices, one with SIP trunks, another with a PRI, that were linked for intra-office calling.

Everyone in our company (5 individuals) uses NetFortris. We purchased NetFortris, when it was Fonality, along with compatible handsets after our previous phone system, a traditional landline, aged out of use.

We use NetFortris to handle all of our calls, to allow us to transfer calls, pull calls, and monitor calls. It syncs with our Outlook contacts and allows us to communicate on various levels - inter-office and externally. We can keep track of call stats and use it to make sure everyone is on the same page. I fully recommend it as it is extremely effective and useful in day to day operations.

Fonality is our sole provider of VOIP for our insurance agency. We use the system to support our sales effort and customers service. We use the phone system to do outbound telemarketing, answering customer calls for bill payment, account troubleshooting, sending and receiving data including customer background reports, insured property photos, etc.

We use Fonality to save every sensitive phone call we have. The whole company is using it. We share it in every business unit we have. One of the key functionalities for us is the simple and fast the interface is to create queues. We share the building with 2 clinics, an insurance agency, a law firm, tax office and a church. Every one has their own incoming number but we share resources making CSRs available to take calls no mater which number the customer dialed.

We are a small operation and use it for inbound and outbound customer/vendor contact, and internal communication.

We use Fonality as our division's main phone system. I had used Fonality in the past and was pleased with their service. But the technology and transparency it allows aligns well with our QC processes, which was the main factor in our decision to use Fonality.

I use Fonality to give customers automated information via telephone and to encourage them to make their purchase online through our website.

It is being used for the company. We are a virtual company at this time and it is great for the messaging and helps me to manage my team remotely. It would be terrible without fonality. I also like the reporting it provides so I can track our progress and report back to the team.

Fonality is the telephone PBX provider for Sea Education Association, an internationally recognized leader in undergraduate ocean education in Falmouth, MA. Using an onsite server, Fonality provides telephone service company wide for approximately 50 faculty, administrative staff, and student housing. The system provides cost-effective local, long distant, and international calling services for this fantastic semester long study abroad program.

We use fonality throughout our entire business, which has offices in Connecticut, Indiana, and Texas. Fonality allows us to seamlessly transfer calls or have group meetings as if we were all in one office.

We are a kayak company and primarily use it for booking tours in our office. The softphone feature was key so we could also take calls in our shop using an USB headset. The installation was easy and straightforward. Our tech made it simple. My issues now are the subscription plan. We have the basic [plan] and the HUD does not recognize the agent location. We found workarounds by moving a call to a softphone to answer but it sometimes causes big issues for agents. As for now, it is our slow season; we can not upgrade to a call center license. We will keep working on the softphone functionality.

Fonality is used across our entire organization. It allows us to fold in remote users all over the US.

Fonality was signed up with Aug/Sept 2016. There was a painful setup and we finally just installed their system. It still is painfull as the setup was not clear and we had to use our own version of the SAMPLE setup to get this to work. I am working out the kinks in the system and learning more each day. The install department should be more knowledgeable in all aspects as well as the sales [department] too. The sales reps were a little pushy and actually told me several things that come to find out we could not do or they swear they did not say. Promised the world but not quite. I do like the system more and more but there are things like the mobile app that needs to improve. Especially using the app to log in or out. The next month (which was the next day) the sales rep said the promo that they were having was the best they will ever get since he had been there but turns out that since then they have offered the ultimate plan for the same price as we pay for the professional one. Which is also not right due to that ultimate hold more value. Plus, the phones that they offer for free also were better and in color display. I was also told I had to buy (to guarantee their service) their wifi router (which comes with wifi turned off - what's the point) plus it's a lower end model. But, we did not even need that due to the one we had. I also was told by the sales rep that they were never down and that next month they had their biggest outage. The system is used now throughout our company and its used to start help communicating better between departments and customers.

We could not operate efficiently without Fonality. We use the HUD to communicate within the office and to the members in the field.

Small business owner, who uses Fonality services across our business in multiple locations. Business is sales driven and outbound calling and tracking are important components to the business. It is also important to have options and ability to record calls on demand when needed from tracking or review purposes. Fonality provides this functionality.

It is being used by the whole organization. We were looking for a system where all of our different retail stores were just an extension away. We began looking at VOIP phones to also eliminate phone lines we were paying for. We are also still in the process of getting all the phones hooked up at each location and the numbers ported over. We have been taking it store by store to work the kinks out at each location.

It's being used by everyone. It addressed our need to have consistent phone capabilities across two office locations, as well as the ability to transfer calls to attorney cell phones with no interruption in client experience. It also gives us additional information about each caller, which is helpful in a law firm setting.

Our company uses Fonality to manage and keep track of incoming calls. The options allow us to monitor all calls and make sure they are handled properly. The system is fairly simple to use and therefore it's easy to teach others how to use Fonality effectively. I especially appreciate the ability to create multiple phone queues.

I use Fonality throughout my Agency, primarily to link three locations seamlessly.

We use Fonality across our entire organization.

We have it with all of our brokers on it. Two of them are using just their cell phone. It allows the agents to be more mobile

Fonality's phone system will be used to replace a dated Altigen hosted PBX solution that was purchased in 2005 which is the current phone system in use by the entire company for our customer service, purchasing, shipping, receiving, and administrative departments.