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1. User Interface Complexity: Some users have expressed frustration with the complexity of the HUD web and software user interface, …
Starting at $30 per month
View PricingOverview
What is NetFortris?
NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
Recent Reviews
Popular Features
- Directory of employee names (78)10.0100%
- Call reports (78)9.090%
- Message alerts (78)9.090%
- Answering rules (89)7.070%
Pricing
Hybrid Software Subscription (Required with Hybrid Premise)
$14.99
On Premise
per user, per month
Essentials Edition
$19.99
Cloud
per user, per month
Professional Edition
$24.99
Cloud
per user, per month
Entry-level set up fee?
- $5 per userRequired
For the latest information on pricing, visithttp://www.fonality.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $30 per month
Product Demos
NetFortris Product Spotlight - Comm-unity HUDWeb Demo
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is NetFortris?
Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:
- Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
- Building in fundamental call center features like simple queues
- Offering advanced features that make enterprise-level call center available at the fraction of the price
- Including a web phone and mobile app at no additional cost
- Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
- Providing 24/7 support - even on holidays
- Transparency: if there is an issue, they'll tell users
NetFortris Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Heads Up Display (HUD) UC applications
- Supported: 100+ Business Phone System Features
- Supported: Softphone (Included)
- Supported: Voicemail Transcription
- Supported: Call Center Software (Built-in)
- Supported: On Demand Recording / Record All
- Supported: Paperless Fax / FaxLync
- Supported: 24/7 Support
NetFortris Screenshots
NetFortris Video
Watch What is NetFortris?
NetFortris Integrations
- Salesforce Sales Cloud
- Box
- Twilio Zipwhip (discontinued)
- Intellinote
- Snap Recordings
- Allstate eAgent
- Blitz Lead Manager
NetFortris Competitors
NetFortris Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global (99 countries and territories) |
| Supported Languages | English |
Frequently Asked Questions
NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
NetFortris starts at $30.
Reviewers rate Directory of employee names highest, with a score of 10.
The most common users of NetFortris are from Small Businesses (1-50 employees).
NetFortris Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(162)Attribute Ratings
Reviews
(101-108 of 108)Companies can't remove reviews or game the system. Here's why
September 18, 2014
Phone-tastic
Score 8 out of 10
Vetted Review
Verified User
It is being used for the whole company. We use it for managing our VOIP phone system.
- Handles Multiple Clients
- Can use Cell, Desk Phone, or Soft Phone.
- Managed remotely, no onsite hardware to deal with.
- Some ISP providers have issues with allowing traffic on the HUD for Fonality. We fixed it finally by using alternate DNS settings.
- When the HUD goes down, it limits our ability to watch
August 05, 2014
Fonality Review
Fonality is currently being used as our primary phone system, it is used by our whole organization and facilitates communication within the organization.
- Easy To Use- Straight forward and linked with the computer for more detailed access.
- Customer Service is helpful- has helped on variuos issues in the past.
- User Friendly-not difficult to use.
- Lacks Connection at times
- The help mannual could be more detailed.
- The Audio voicemails should be more accessible.
August 01, 2014
The low-down on Fonality
Currently we are supporting businesses that have Fonality deployed within their organization. Fonality is a great alternative to traditional PBX systems for business that want a high feature set at a reasonable price with features like the HUD app that runs on your PC and give a variety of features such as the ability to instant message and see when other users are on a call within your organization. You will also have the ability to use an automated attendant to route calls to appropriate departments as well as configure traditional direct dialing. Fonality builds proprietary value to the open sourced Asterisk telephony software and bundles in a support contract when you need help 24 hours 7 day a week.
- HUD application for instant messaging and user status within your organization.
- Support agreement when you run into problems or need help with your system.
- Non proprietary hardware makes servicing the hardware easier if you choose to end your support agreement.
- Tested platform based on Asterisk software telephony.
- Restricted access to advanced administrative functions will limit the capabilities of troubleshooting problems. It will also limit you in using the Asterisk platforms full capabilities.
- Support "can" be slow to resolve issues depending on your urgency of the issue.
July 29, 2014
Fonality, fit or flop?
Fonality was used across the entire organization in multiple offices across the country. This made it easy for everyone to be logged in a central location, as well as quickly dial internal extensions.
- The site was easy to navigate
- Call tracking was beneficial
- Account setup was short and efficient
- The site took a long time to load pages when making edits to accounts
- There were several instances where the site timed out all together
- The system cannot support a lot of users and maintain quality, better used for smaller work environments
July 25, 2014
Fonality - A shining jewel among a rocky landscape!
We have a server with a T1 trunk group at one of our locations. We have 3 locations in total, and all three locations use this one server via VPN's connected with Dell SonicWall's. We currently have approximately 75 users. The main feature we love about this system is the HUD. It's like a buddy list type program, and reminds of me AOL AIM. You can see who's talking to who, chat, email, easily connect and transfer calls, all with the click of a mouse instead of using the phone itself! It's very handy, and nearly every IT professional I've met and introduced the system to has been very impressed with the HUD!
- HUD is awesome! It provides a way for all our employees to stay in touch without bothersome or delayed emails. It allows us to easily transfer calls, and see who's on the phone. It also has a nice feature where your phone can automatically call a user once they're free and off the phone! A quick glance can show you who's at their desk, who's away from their desk, allows you to chat privately with them, and see who's talking to who!
- Ease of programming. It takes no expertise in command line driven interfaces or anything in order to program the system to your liking. The auto-answer call menu is quite easy to setup as well.
- Their customer service is ON POINT. I've never contact them and had my issue left unresolved. I've found my issues get resolved much faster when I contact them via their toll free number, however, when the issue isn't important, their email trouble-ticketing system has proven to be helpful as well. However, it often takes up to half a day for a response via email, so important issues should be handled via their toll free support line!
- FindMe is AMAZING! It coincides with your HUD status, so you can set your location to another phone location or your cell phone, and it'll ring the correct phone. If you have a mobile phone, you can have it roll over to your mobile if you don't answer your desk phone within the allotted time. It's very handy, and even the end user can program the FindMe, without having to have access to the administrator portion of the server.
- Email support can be a slow process. With responses usually taking around 12 hours, this can be cumbersome if the issue is time sensitive in nature. However, their ticketing system prompts you to please contact them toll free should your issue be time sensitive in nature. So that's a plus.
- Limited to only one blast group. The system only has one blast group. If you'd like to setup more, they charge you for their Call Center edition, which is thousands of dollars. We've found a work-around by programming a virtual extension and using the FindMe feature to ring multiple extensions simultaneously. However, this is limited to a maximum of 4 phone lines, so sometimes this is not an adequate solution.
July 25, 2014
Fonality, Low cost, good features
We use Fonality for our on premise PBX, our whole organization uses the server and we have VPN tunnels going to Hyderbad, Puerto Rico, Texas and Canada with extensions in those locations. We use the HUD feature on many desktops and we use the HUD on a wall display to display info about call queues and agent extensions. We use the Polycom 550 phone at most desktops, we have the KIRK wireless phone at four other desktops. We have a on premise backup server also. We have one PRI and two SIP providers that connect to the Fonality PBX.
- HUD option is very useful, it alows you to transfer calls from your desktop
- Call fowarding has a lot of functions, I can route call to cell phones, extension, voicemail, even many destinations at the same time
- We use the call montioring and recoring functions, you can barge, wisper and just listen. Each options lets you choose how to interact with a call in progress
- The dial plan (call routing) alows you to route calls to a provider based on what the user dials at their phone
- The system is compatible with Polycom phones.
- The queue features are really good.
- System flexibility is pretty good as you can route calls pretty good.
- Technical support is a crap shoot. Technical support can go from great to totally awful. Some techs know their stuff while others can take your server off line.
- All call record does not come standard and you need to keep call recording going manually.
- We have calls drop from time to time and we still to this day do not have an answer as why this is happening.
- If you want to use phones you purchased on your own you will spend so much to have them provision the phone you will find yourself buying the over priced phones from them. Basically it cost more to buy your own phones than to buy the phones from them.
- If you have a lot of remote phones you will need a link server as remote phones will go unreachable and go off line if they can not communicate with the server in a timely fashion.
June 10, 2014
Pound-For-Pound, VoIP Knocks Out PBX
Score 10 out of 10
Vetted Review
Verified User
Fonality is being used throughout my entire business. It has given my small business, the power/look/feel of much larger competitors with call centers. The functionality has enabled me to grow my customer base without having to increase my staff. Fonality also gives us to ability to work remotely, while delivering professional service to our customers. Unless a customer was to walk in our doors, they'd never know we were working remotely.
- Connect Plus, HUD, and WEB HUD give any small business the flexibility and functionality of a call center at a fraction of the cost.
- Simple to set up and customize an Auto Attendant, Q's, Custom Hold Music, and assign Agents to Q's by skill level.
- Ability to transfer within, or externally gives us the appearance and functionality of a large company, when we are in fact a very small business services a large book of business.
- Q's track productivity, service, and overall performance visibly at all times.
- Voicemail to Email is very efficient and customizable.
- Inter-Office Chat System allows us to be very efficient and available.
- Long list of Call Features: Drag-Drop Transfering, Call Parking, Soft Transfer, Blind Transfer, Seamlessly Transfer to Outside #'s.
- HUD (Heads-Up-Display) connectivity needs some improvement. HUD is stable most of the time, but goes through moments of connectivity problems that can be on/off for days. These are rare, but when they happen... it is crippling to my business.
- Doesn't have ability to email recorded phone calls to my email for quick storage on my server. Can log in to download, but very time consuming.
June 02, 2014
Fonality Review
Score 9 out of 10
Vetted Review
Verified User
I opened a new location last fall and wanted to ensure that operationally I was using services that would help me scale seamlessly. Fonality was easy to set up and has been very helpful in managing the activities of my team. I can pull call logs, record and listen in on calls for training purposes, and plug-and-play new staff (including at new locations).
- Web-based, which avoids paying for additional phone lines since I already have internet
- Can add new users, even at other locations or from home, as you simply need to plug the phone into the internet.
- I would benefit from having some subscribed reporting features that could be sent to me on a weekly/monthly basis showing statistics from my voice prompt system, so I can track how many calls are being transferred to our 24-hr service center vs being pushed through to my staff.