TrustRadius Insights
1. User Interface Complexity: Some users have expressed frustration with the complexity of the HUD web and software user interface, …
Starting at $30 per month
View PricingOverview
What is NetFortris?
NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
Recent Reviews
Popular Features
- Directory of employee names (78)10.0100%
- Call reports (78)9.090%
- Message alerts (78)9.090%
- Answering rules (89)7.070%
Pricing
Hybrid Software Subscription (Required with Hybrid Premise)
$14.99
On Premise
per user, per month
Essentials Edition
$19.99
Cloud
per user, per month
Professional Edition
$24.99
Cloud
per user, per month
Entry-level set up fee?
- $5 per userRequired
For the latest information on pricing, visithttp://www.fonality.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $30 per month
Product Demos
NetFortris Product Spotlight - Comm-unity HUDWeb Demo
YouTube
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is NetFortris?
Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:
- Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
- Building in fundamental call center features like simple queues
- Offering advanced features that make enterprise-level call center available at the fraction of the price
- Including a web phone and mobile app at no additional cost
- Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
- Providing 24/7 support - even on holidays
- Transparency: if there is an issue, they'll tell users
NetFortris Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Heads Up Display (HUD) UC applications
- Supported: 100+ Business Phone System Features
- Supported: Softphone (Included)
- Supported: Voicemail Transcription
- Supported: Call Center Software (Built-in)
- Supported: On Demand Recording / Record All
- Supported: Paperless Fax / FaxLync
- Supported: 24/7 Support
NetFortris Screenshots
NetFortris Video
Watch What is NetFortris?
NetFortris Integrations
- Salesforce Sales Cloud
- Box
- Twilio Zipwhip (discontinued)
- Intellinote
- Snap Recordings
- Allstate eAgent
- Blitz Lead Manager
NetFortris Competitors
NetFortris Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global (99 countries and territories) |
| Supported Languages | English |
Frequently Asked Questions
NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
NetFortris starts at $30.
Reviewers rate Directory of employee names highest, with a score of 10.
The most common users of NetFortris are from Small Businesses (1-50 employees).
NetFortris Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
Compare with
Reviews and Ratings
(162)Attribute Ratings
Reviews
(26-50 of 108)Companies can't remove reviews or game the system. Here's why
February 17, 2017
Click to Dial Enthusiast
Fonality is being used by my entire organization. It aids in the sales process by routing callers to the proper people, it helps to save time through the "Click to Dial" feature, it helps me manage the company through cp.fonality.com and helps my employees manage their time through the HUD. I am pleased with the level of support and the functionality of the product. I am anxious to see how it helps with telemarketing and training. In the future, I will be using the training features of being able to listen to employees' calls so I can coach them and help them to better traverse a sales call.
- The Click to Dial feature is one of my favorites. Especially because it integrates directly with Blitz Lead Manager - the CRM I am using. Simply clicking the number in the lead or prospect starts the phone dialing. It saves time with every call, adding time to my day.
- Setting up the phone tree can be a little cumbersome, but it is a great feature. I know that, when a call gets to me, the person on the other end of the line is looking to get a quote for insurance. Once you have a system in place, it works very well.
- Call quality, thus far, has been more than satisfactory. The calls are clear and consistent
- The web launcher has been causing me problems. After it did not initially work (despite numerous attempts to set it up), it started to work improperly. It is still not doing exactly what it is intended to do.
February 17, 2017
Outstanding Customer Service
We are a new firm working along side an already established firm. We have attorneys working across the country and all calls are directed to the Fonaity line here in Columbus. Working with Fonality and the internet has made the start up of this new endeavor run more smoothly than anticipated. The staff at Fonality were very helpful in their guidance and set up of the system.
- Customer service is outstanding! They were quick to solve any issue we had.
- During set up the Fonality staff member did not close out our set up ticket until we were completely satisfied and ready to use the system on our own.
- We needed a cordless system to use in our small office and it works great!
- I love being able to keep the Fonality line at my desk and then pass it off to an attorney when my work day ends. It has just been a perfect set up.
- It would be nice if the landline would also ring when you are using the computer hub and a headset.
- A hold button on the cordless device would be wonderful as well.
- Maybe provide a second charging station.
February 10, 2017
Under impressed with Fonality
It is being used across the organization. It helps in the fact that we have employees that work outside the office so it easy to set up for them.
- Deployment for employees outside the office. They will ship the phone directly to our remote employee and I can configure the phone from the web panel.
- Their response time to outages is unacceptable. I don't think they realize that our phones are our bloodline for business, their tech support is lackadaisical about when our phones will come back up etc. We probably have an outage 4-6 times a yr. You can't talk to their technical team directly, you have to talk to "Tech support" who talk to the technical team which is just frustrating and takes longer to resolve issues.
- The phone call clarity is just average, we hear other calls in the background (not very loud but still noticeable).
February 08, 2017
Fonality VOIP Review
We use Fonality as our phone system throughout our entire system.
- Transfers calls inter- office.
- Manager can see which employees are on the phone.
- Employees can text each other through the system...seamless.
- Fonality needs better customer service.
- My office needs more training to use all of the functions.
February 07, 2017
Fonality's HUD is Fabulous!
Fonality's HUD is fabulous! It is so easy to see everyone in the company and know if they are in and on the phone. Transfers and chat are a breeze. The voice quality is also excellent. The auto operator and ACD queues are user-friendly to set up and change on the fly.
- Fonality's HUD is outstanding!
- Good Price.
- Rarely down.
- We have had confusion when adding VoIP lines.
- When they did go down their website went down too.
February 06, 2017
FAilality
Fonality is being used throughout our company for all incoming and outgoing phone calls.
- They are good at getting small problems resolved when you call in.
- When services are running they run well.
- The HUD is easy to use.
- Higher level tech support.
- Communication.
- Understanding of how networks work in the tech support floor.
February 06, 2017
Experience with Fonality
It is the phone service for one of our social service locations (emergency housing).
- Monitoring of who's on a call and the duration of that call
- Ease of use
- Can't think of anything. We've been pleased with the system.
February 03, 2017
Fonality doesn't fone it in!
We use fonality for our entire office across departments for all employees. The opportunity and ease to make any changes for phone lines is very helpful to make quick adjustments for every changing day.
- The support is usually helpful whenever we have any issues that needs to be addressed.
- The interface provides a lot of options for everything we could need, but is also easy to use!
- The voicemail to email is great for an email-heavy company like ours. Being able to simply search for old voicemails has come in handy.
- Though we're always able to eventually fix our support issue, sometimes the representatives don't seem to listen the first time round to what we are telling them, and offer suggestions that would clearly not work due to the issue we are having.
- Calls can drop a little more often than we are comfortable with while trying to retain a happy and satisfied customer-base.
- Sometimes not all features we put in place take place as instructed, like turning phones off at a particular time. Calls can often come through well before our office opens, or well after it closes, leaving customers on hold for ages since no one is in to pick up the phone.
February 03, 2017
Fonality brief review
We are using Fonality across our whole organization. This model works for our organization which has primarily remote users.
- System has been stable and reliable.
- Support has been good.
- Having a direct contact for ordering and purchasing has been nice.
- Pricing could be better.
- We had issues during our last system upgrade. Did not go as smoothly or quickly as we would have liked but ultimately was up and running.
January 30, 2017
Buyer's Remorse
The firm utilizes Fonality for our phone system.
- Right now I can't tell you anything that they do particularly well.
- Quality of the system
- Technical support
- Basic administration of the company
January 27, 2017
DTV's Fonality Review
We use Fonality across the entire business. It fills the need for our customer service department, our alternate office location, and people that work from home.
- The user interface is done in an intuitive way where it's easy to set nup and understand. There are many things you can do for call routing and other phone tree setup.
- We went from a standard BCM phone system to VOIP system. So having everything done over IP and UI is a lot easier for users to manage.
- All the different functionality is important too. We can have people working from anywhere and still be connected to the business. You can forward on phone calls to your cell phones. The HUD is a neat feature that [lets] customer service users use a computer app instead of the phone handset.
- The customer service is almost non-existent. It's really hard to get good service with tough questions. With minor things it's fine, but with more advanced things it wasn't very good.
- The HUDWeb, the online versions of the phone software, was really bad at connecting for users that worked from home. But to be fair it could have been their internet connection.
- Call quality has been an issue....if not properly set up. The phone system needs high internet speeds which is something Northfield doesn't have. We've seen diminished call quality when bandwidth is getting sucked up.
January 26, 2017
Excellent hosted PBX just keeps getting better
Fonality is a totally web-based PBX. We don't need phone lines, a server, or even a single physical location. Anywhere there is an internet connection is enough. PBX services are bundled with SIP trunks for one low fee per user. It has lowered the costs of our telephony significantly.
- Eliminates the need for separate phone lines, SIP trunks, and PBX
- Their HUD display on the PC is invaluable for seeing what calls come in for everyone and for doing transfers
- Excellent customer service
- Initial implementation can be slightly rocky
January 25, 2017
Fonality is better hosted VoIP
We are using Fonality for telecom for a 12-person sales floor. Fonality provides call routing and distribution options to evenly distribute our calls among 3-12 agents working at any time.
- Excellent pricing - the per-seat charge is about average, but many competitors are charging additional monthly fees to add additional call groups/queues. Verizon VCE wanted an additional $15/mo/call queue agent, which would've been an extra $180/mo for our small sales floor.
- Customization - I was able to set up call routing to support my company's rather unique desires. We had a key system for many years and users were entrenched in that manual call routing. I was able to set up pushbutton blind transfers and call queues for each person.
- The HUD system - I honestly thought it would go over like a fart in church given our employees' old-school-ness, but the entire sales floor uses the HUD even though we all have full-featured desk phones. We're able to redirect or steal calls as needed, log others in or out, see who is on the phone with whom, how many people are logged in, and how many calls are waiting to be answered.
- Reliability - We switched after Verizon VCE's 3-day recurring outage in October '16. I've only had the system functioning for about 60 days, but in that time Fonality has only had one brief partial outage, which I believe was caused by Level 3 Communications. I'm talking 15 minutes or less... less time than it took to find the right department at Verizon and be told that their regional outage was caused by my system.
- Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
- Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
January 25, 2017
A phone system on steroids
We switched from Vonage. We found we kept having dropped calls and heard great reviews about Fonality from a business colleague. So far the switch has been exactly what we were hoping for. The phone system also has a lot of features that we are currently not using but will look into them in the future.
- The voice is very clear on each end of the phone.
- The features are almost endless.
- The phone system would be great for a call center.
- Integration with various CRMs would be a great improvement.
- More options for wireless headphones would be nice.
- Having more features on the actual phone vs. software base would be nice too.
January 24, 2017
Fonality And HUD - A Solid and Reliable Phone System
We use Fonality across our entire company. We wanted a system that made it possible to see who was available and who was on calls and Fonality is so far the only VoIP system we have found that has that feature using their HUD display. In one quick glance we can see who is busy, how long they have been on a call, and also who is available to take calls.
- VoIP Phone System, so cost is kept low in comparison to a traditional phone system.
- HUD manager allows us to see all extensions and whether they are on a call or available.
- Call quality has been excellent.
- Call log reporting could be better.
January 20, 2017
Fonality VOIP phones
My Fonality system is used for basic phone calls and sales call tracking. I am also able to direct incoming calls to specific people for sales or service.
- Technical support is very knowledgeable.
- The web portal is very easy to navigate and make changes on the spot.
- HUD integration is a very important feature to Fonality. I did not have that when I first purchased the system.
- I run a Insurance sales office and would like to be able to log onto the Fonality site and track how many phone call are going out from my sales team and how many incoming calls are picked up by my support staff.
- I have not been able to figure out how to use mobile HUD yet.
- I would like to be able to log into the Fonality site using an app on my phone, preferably using Touch ID.
January 20, 2017
Fonality Phone System
We only have a simple two line setup, that lets us accomplish all our tasks with a functional virtual operator.
- Easy Setup
- Vast configurability
- Works with many phones.
- More robust in using it with a tablet or your smart phone
- We have never gotten a speaker phone to work properly and we have 1,000 dollar phones
January 20, 2017
Overall Satisfied
Our organization uses Fonality for our infrastructure and we also recommend products to our customers. We have been very satisfied with the system and its ease of use.
- Our employees work from multiple locations and home. Fonality makes it easy to stay connected at all times. We use the phones in our home offices and the soft-phone when on the road.
- We are an IT support company. Sometimes calls run extremely long and Fonality makes it easy to transfer calls from our office phones over to our cell phones. This allows us to continue calls with vendors or support when we have to travel onsite or to another customer.
- Setting up the voice recordings for the automated attendant is extremely easy.
- Setting up the open, closed, and holiday schedules for the automated attendant is very simple.
- Changing our location in the HUD doesn't always work and we need to login on the web to updates our status. For example, if I have to leave my office for any reason I normally change my location so my cell phone rings. The calls do not always get forwarded to my cell as expected.
- Our initial setup took an unusually long time. We were in a bit of a hurry due to an issue with our previous system and were told that we would be setup within a week. The technician assigned to our case canceled a couple of appointments and we had to reach out to our sales rep to get things moving along. Once we contacted our sales rep, the setup got completed quickly, but all in all, it took about two weeks to complete the online setup.
- The mobile client tends to take a relatively long time to start sometimes.
It is used by the entire organization. It is used for conference calls and international communication. So far the service is pretty impressive.
- Easy calling facility. Best VOIP. Easy monitoring on fingertips with conferencing facility especially when you are working in different time zones.
- Unlimited calls and unlimited call queues with email reports. They have the best customer support and software is very impressive.
- User-friendly and no hidden fees so far. Best for remote and virtual employees working in different locations.
- It is cost effective but more plans would be more effective.
- Clear image of the countries that they cover in service when it comes to international calls.
- more promotions and easy to reach.
January 13, 2017
Sorry, I Phoned In the Review
We use it for our San Francisco office. It allows us to use our phone system wherever someone takes a laptop. Call management is also simplified.
- Call quality is strong with sufficient bandwidth.
- Customer service is very, very helpful and very charitable in assistance.
- The ability to schedule call forwarding or other answer trees based on date and time of day helps us efficiently direct people to our after-hours dispatcher.
- Phone servers have been down more often than we encountered with analog, but returns quickly enough to not be an impediment.
- Sometimes the software HUD requires a reset.
January 11, 2017
Fonality - fun, phones, and features
We originally soft deployed Fonality to just our customer service department so that we could utilize the call center functions. After a few months, we deployed it across our entire organization. At the time we were already in need of a new PBX system (due to the growth of our company), I offered VOIP as a cost effective solution to help with analytics from our call center as well as to provide better features to the rest of our users. We also liked the user friendliness of the admin role, as it no longer requires us to use a third party contract for phone changes.
- User friendliness of the system not only as an admin but for users as well
- A lot of features and functionality
- Quick response time for tech support
- Provide a checklist of systems that could be affected by VOIP. We ran into issues with our very expensive all in one machine (printer, fax, copy), CC terminal, and polycom conference phone not being compatible with VOIP so we had the additional cost of upgrading or buying additional equipment to make them compatible.
- I think the onboarding process could be a little stronger especially when migrating an entire organization. I had to piece together the information and training for the end users. Although they do provide a wealth of information it's not well organized.
January 03, 2017
HUD is great, reliability stinks.
Overall [Fonality is] good. But the reliability is terrible. Not all the phones ring at the same time. We go down often. I feel like I am constantly working with Fonality, Optimum, and my IT guy [to resolve this].
- Communication.
- Some of the support staff are great. Some feel like you are annoying them.
- Follow up emails are great.
- Reliability.
- Call quality.
- Recommending routers and hardware that work best with Fonality yet will yield best results with internet provider.
- Help set up routers.
December 21, 2016
Frustrated w/ Fonality
We were using Fonality in our entire company.
- Routes calls to the correct user. Customers want to [talk to] specific sales people.
- Was affordable.
- Customer service. Waiting on the phone for 20-40 minutes is totally unacceptable, more unacceptable is the fact that customer service either chooses not to call back or can't, I'm not sure which. And why take a 'best call back number' if they can't or won't use it?
- The website is not user friendly at all. It uses terminology that doesn't make sense to the average person using it. There are way to many steps to accomplish anything. Portions of the website we are told, "don't use." Then why are they there for us to see?
- The email for customer service is beyond useless. You can ask for a call for 3 weeks and get no response, it's extremely repetitive and has no real usefulness at all.
- No offense meant to any nationality but the person on the other end of the line should be able to understand what I am saying in plain English. I spent more time trying to explain the problem than actually getting it fixed.
- Getting to level 2 service is near impossible. The level one people try to be helpful, but quite honestly, fail miserably. If you can't help, move the customer to someone that can. Or better yet, get rid of a level and train the lower level better.
December 20, 2016
Old timer review of Fonality (10 years in)
Fonality is the backbone of our company, we operate a 200+ seat callcenter with Fonality and their HUD product at the center of it. We utilize their HUDWeb edition for remote workers as well.
- Reliability.
- Interface is extremely easy to program.
- Queue system works very well and is intuitive enough for the department managers to be able to manage themselves.
- Reports engine is clunky and we had to buy their external engine to have scheduled reports.
- Record-all function is a large add on, but yet a very important piece for any call center.
- The will not sign a BAA, which for a Healthcare firm like ourselves, means we have to maintain an on premise unit.
December 16, 2016
Reservation of Skydiving using Fonality systems.
Fonality is used by Aivcon's Call Center Staff 7 days a week, 362 days per year. We use the system on an incoming reservation basis for multiple locations across the USA. The Fonality system is also utilized by management and owners on a travel bases across the USA. Fonality allows for flexible usage and availability to create an office setting wherever internet services are provided.
- Fonality allows for the creation of queues and call menus allowing a big company feel and professionalism on an easy to manage scale.
- The Polycom phones, provided by Fonality, are easy to use and program.
- Fonality HUD view is easy to see available users and the chat helps keep close contact amongst users.
- The call recording system makes it easy to review calls that have been had for training or quality purposes.
- A great area for improvement would be the speed of the administrative site. It is painfully slow when trying to complete call menu updates, or changes.
- More complete training of the technical staff that answers the phones. All of the Fonality technicians are very friendly, but the level of knowledge is hugely gapped. This makes for frustrating interactions.
- Better communication when the main servers are down. We have had times where the servers in California have gone completely down, or a major engineering issue occurred. Even a simple email stating "we are experiencing outages and diligently working to repair these problems. No ETA of repairs has been set yet, etc." would be great.
- When Manuel IP Addresses (static) are input into the Polcom system in order to work with our internet systems, the phones should not drop those manual settings when power outages occur. The manual inputting of the settings is time consuming and requires constant calls into Fonality Technicians in order to fix.