NetFortris

Formerly Fonality

We are using it as the main phone system in a firm where I act as sales manager - separate from my LinkedIn profile mentioning my electric bike company - a side job.

Anyway, we've had fonality for 2 years and the features are robust, call quality is excellent, and in general the system is functioning properly. The only real issue is with training - not that it is not provided - but for me I'm so spread thin that I literally never had time to do any of it and deduced what I know about the system through intuition....something in which I have a great deal of experience (enough to be dangerous).

For a guy with 35 years of computer experience I was able to navigate the cp14 pages quite well, and once I had even the slightest inkling what I was doing, the system performed well. I've had some issues with customer service, probably mostly because I'm dumb, but we've also had some slight issues with the system that have caused me to make the call.....nothing as severe as I might make it out, but when you have ten agents sitting there doing nothing that can be an issue for someone like me who is still, even at this time, a bit of a neophyte with regard to the system. I would certainly be happy to recommend this system to businesses with far more employees, and I've worked for a few of them as well (Like AOL and Computershare), and for that setting it most certainly looks like something that delivers features I've not seen at companies at a larger scale...it would be easy for me to act as a salesman for the service to large companies with over 1000 employees....but again there's a learning curve.

My only complaints are with regard to the HUDweb - and we are only using the online version and not the software.....I do wish the notifications could appears somewhere else on the screen and not directly above the list of extensions as this truly interferes with the click and drag transfer feature, and you can't really use the feature at all until you clear the notifications, and that part of the interface is jumpy and jerky and irritating - especially when you have a huge, impatient client on the horn and you have to get that call upstairs fast - then you pretty much get very angry. Of course there are workarounds here, but there should not need to be on a webpage with all that free space that's also popping up notifications in the lower right hand of the screen.
I do wish the hudweb would recognize the change of the usb dongle for the headset as well: currently, when my guys remove the usb, they may have to restart the browser or even reboot - and I suspect the problem here might even be associated with the soundcard, and not the HUD. I would download the software and install on all the computers, but honestly, I simply don't have the time for that.

Otherwise, it works just fine. We're dialing into a power dialer for prospecting purposes, so that power dialer actually does the calling for us, and the fonality connection is then continuous for literally hours and only in rare situations does it disconnect. That's awesome, and I'm not even sure that regular hardwire phones would be as good in this role where I am making 30 calls a day that are all three hours in length...or something similar.

With respect to the cp14 side of the system, making changes there is good too, and I have an agent working remotely at home, with a yealink phone there with him, and not only is that working just fine 75 miles or so from this location, it also allows me to peep in on my guy to an extent and see if he's actually doing something or playing video games instead. I think my primary recommendation is this: "In order to install fonality, your system administrator must first attend our online simplified quick start training sessions, after which the system will become active, and your admin will be armed with the information he or she needs to launch the system perfectly from day one."

Remember not all of your clients went to 'telephone university'.....but even in that situation the system responds well to the intuitive and disciplined.

Let me give an additional shout out to your customer service team in the philippines, and GRACE in particular, who was instrumental in getting us working reliably with our dialer integration and remote office.

We also have experience with other providers and recently dumped something called Zoiper, which was the single worst thing ever and made the smoke pour from my ears at least twice a day.

Were I looking to expand my users and clients I would simplify things to the greatest extent I could, making features 'opt-in' and then trusting the admins themselves to deploy on site instead of hitting people with a lot of stuff that they don't necessarily need....but that's a little thing really. I'm not even sure what I'd say to opt out of as a default.

Fonality is being used by the whole company as an upgrade to a VoIP system replacing an old Panasonic PBX system from 1990s. All IT staff has had mixed experience with VoIP systems before coming to the company. Fonality was chosen based on being built on open source (specifically asterisk, to avoid closed systems with limited functionality and constantly pay to scale), what we felt were honest reviews on Reddit on performance and personal reference from someone using fonality at an smb.

We use Fonality to monitor all of our calls, measure how well some of our marketing is doing based on the phone numbers used, to IM each other in 7 separate offices, and transfer phone calls. Fonality allows us to be together when we are so separated across Central Texas. The IMs really help out our financial service representatives to get the information they need without interrupting their conversations with the customer in front of them. The live call monitoring is a great tool as well, it helps with training a lot.

Fonality is used by the entire organization including 4 telecommuters.

We use Fonality as our primary telephone system for the entire company. It also supports our helpdesk operations so we have a call queue configured to distribute support calls.

Everyone in the company uses Fonality as their company phone.

Fonality is used as our primary phone communications software. We also run our call center through it. It is being used by the entire company. It addressed the problem of having a hosted solution so that both of our locations appeared as one but did not solely rely on the other to be online.

Our employees all work remotely, so Fonality provides our company with the ability to connect all of our employees through a single corporate number. Without Fonality, each of our employees would need to have their own separate number. So, for the purpose of unification and branding, Fonality allows our clients to feel like we are all in the same location.

Fonality is used across our entire organization. The multiple functions of the Fonality system allow our company the same level services of a large corporation. We have been using Fonality for about 10 years in our organization. I recently switched from an on-premise PBX box to a fully hosted cloud service. This has allowed us the flexibility to plug and play and has decreased our hardware maintenance costs.

We are a 3 attorney 8 support staff law firm that was using a 4 line PBX system that was maxed. This problem was compounded with a myriad of inefficiencies including the lack of a dynamic voicemail system, 5 local area codes with varying calling requirements and most importantly connecting clients to the attorney when they are out of the office, as well as, the inability to avoid using their personal cell number when calling clients.

We have a local Fonality server and a mixture of Fonality/Polycom phones that are used for an outside business line. While we currently only have two members of our company using it for the outside business line, the rest of our company uses it as a way to communicate internally.

Fonality is used by the whole organization. The business problems it addresses is that it allows us to make calls without having to use an actual landline. It also allows us to have multiple lines within the same company.

We use Fonality for all outward facing employees, sales, project management, reception and customer service representatives, located in two separate offices plus a home office. It's great to have the function of a PBX, and more, but without the infrastructure that a PBX requires. Fonality has given our company and its employees the freedom to work everywhere.

Fonality is being used across the whole organization. It meets our VoIP requirements. We are able to create new users, set up extensions, and menus through the web interface. The system, as well as the phones, have worked with limited interruptions. If I ever have any issues, they are available via chat or a phone call.

We use it to make and record outbound and inbound calls for various accounts and clients. It's used mainly by our clinical research department. It allows us to use multiple phone numbers and switch them with ease.

Fonality is used by our entire organization as a VoIP service. We use it largely in our call centers to communicate with existing and potential clients.

We use Fonality company-wide. We consider Fonalty a strategic partner and critical service provider. As a logistics company, phones are critical to our daily operation and are our primary communication tool, with Fonality we can provide real-time feedback to our sales and customer service team and on the fly coaching for difficult situations. In addition with Salesforce integration, we have improved our call tracking and outbound call efficiency, which has improved our call to close ratios.

I have been using Fonality for a few months now and have enjoyed the services it comes with. I have been able to integrate other CRMs with this phone system to work within each other. I would have spent twice as much going with a local provider with less features and am glad we made the switch.

Fonality is the telephone system currently being used in my office for inbound and outbound calls in my office location. I am solely responsible for the telephone communication in my office - not across the entire organization. The business problems it helps address is the ability to track inbound/outbound calls on a log system to make sure my employees are making their daily phone calls.

We use Fonality across our entire enterprise. It allows our offices across the United States to call each using four digit dialing, it reduced our monthly cost for telecommunications, and allowed our staff to connect more easily. In particular the chat feature built into the HUD software allows our staff to text one another quick messages and reduce the amount of time the team needs to be on the phone. That paired with Find Me Follow Me, allows our staff to always be in touch wherever work takes them.

We are currently using a hybrid solution with an onsite server. We have 3 different auto attendants. We have it connected using a PRI and VOIP SIP Truncks. 20+ phones are connected from outside of the office. The HUD Mobile and HUD Web keeps all users' communication in one place. The voice quality is crisp and what you want. Our old phone system (AltiGen) had terrible sound quality.

Our entire organization uses Fonality. We have remote users and use Fonality to communicate via extensions rather than calling their phone or them calling the main number as we did previously. We use the Chat module extensively and it has replaced the product we used previously. The conference line has been a tremendous benefit to us and linking that with an outside line makes it easy for us to get on calls with others outside the company. We also use the video conferencing feature (Zoom) and that has replaced another product that we used. We were always contending with each other to reserve the conference line we had before and now we each have our own. One of the features we hope to see is the ability to setup a call and have it repeat over some period of time.

We use Fonality as our "office" phone. We have users working from home in the US and in an office building in Manila. Fonality is also the backup phone system for our inbound / outbound call center.

Fonality is our phone system. It makes calls of all sorts simple, links into the computer, forwards to cell phones, everything you can want; except their iOS app is nonfunctional. Work at home? Check. Office? Check. On vacation? Check. Keep your cell number private, because with Fonality you can use the HUD to dial, it calls your cell, then rings out so your clients see only the number for your business, which is probably the one they have in their phone anyway.

Fonality is used by each team member employed by my agency. Fonality enables my staff to communicate internally and externally, allowing us to provide consistent customer service.