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NetFortris (discontinued)

NetFortris (discontinued)
Formerly Fonality

Overview

What is NetFortris (discontinued)?

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available.

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Learn from top reviewers

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Pricing

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Hybrid Premise Purchase

Varies

On Premise
Varies

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

NetFortris Product Spotlight - Comm-unity HUDWeb Demo

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.8
Avg 8.0

Call Management

Customized phone system settings

7.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.5
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.1
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Product Details

What is NetFortris (discontinued)?

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available. Customers of these products would be migrated to similar offerings from Sangoma, such as their cloud and on-premise UCaaS solutions.

NetFortris (discontinued) Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Heads Up Display (HUD) UC applications
  • Supported: 100+ Business Phone System Features
  • Supported: Softphone (Included)
  • Supported: Voicemail Transcription
  • Supported: Call Center Software (Built-in)
  • Supported: On Demand Recording / Record All
  • Supported: Paperless Fax / FaxLync
  • Supported: 24/7 Support

NetFortris (discontinued) Screenshots

Screenshot of Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.Screenshot of Chatting is easy in HUD as they are easily launched by hovering over a fellow user's avatar. Chats are also available within Groups and Conferences.Screenshot of Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.Screenshot of Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

NetFortris (discontinued) Video

NetFortris (discontinued) Integrations

NetFortris (discontinued) Competitors

NetFortris (discontinued) Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal (99 countries and territories)
Supported LanguagesEnglish

Frequently Asked Questions

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available.

8x8 Work, RingEX, and Vonage Business Communications are common alternatives for NetFortris (discontinued).

Reviewers rate Directory of employee names highest, with a score of 10.

The most common users of NetFortris (discontinued) are from Mid-sized Companies (51-1,000 employees).

NetFortris (discontinued) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(162)

Reviews

(1-5 of 17)

Fonality And HUD - A Solid and Reliable Phone System

Rating: 9 out of 10
January 24, 2017
Vetted Review
Verified User
NetFortris (discontinued)
3 years of experience
We use Fonality across our entire company. We wanted a system that made it possible to see who was available and who was on calls and Fonality is so far the only VoIP system we have found that has that feature using their HUD display. In one quick glance we can see who is busy, how long they have been on a call, and also who is available to take calls.
  • VoIP Phone System, so cost is kept low in comparison to a traditional phone system.
  • HUD manager allows us to see all extensions and whether they are on a call or available.
  • Call quality has been excellent.
Cons
  • Call log reporting could be better.
Small to medium businesses would most likely do well with Fonality. The call routing feature set within the control panel is very nice and you can just about make the system do anything. Also having the phones route through a dedicated internet line is ideal so computer traffic doesn't affect the voice quality.

A system that is has it's flaws but can be a great product if worked on.

Rating: 4 out of 10
August 19, 2015
Vetted Review
Verified User
NetFortris (discontinued)
1 year of experience
We have been using within my company for the past 5 years and throughout that time the service as well as Fonality's phone server have been unreliable to say the least. We currently us it throughout our whole organization for both incoming and outgoing call's, Roughly 2,000+ calls made a day.

One major thing I have noticed is that the CPU load on the server itself can become overloaded very easily and can occasionally cause poor quality during calls or having the phone system fail over all ( Which I then have to log in and restart the server ). My other problem with the service is that their control panel calling it slow and sluggish is an understatement. Pages take almost a minute to load even during early mornings, This makes me dread having to make any changes to this particular system.
  • The ability to make tree structures for routing your calls is very intuitive. Auto-routing is a breeze and anyone can learn it fairly quickly. Also having the ability to upload your own hold music playlist is great.
  • Customer service are friendly and you receive top notch service.
  • User management is simply laid out and has more than enough functionality out of the box to satisfy any admin.
Cons
  • Even though you are an admin and have access to the control panel, you really do not have full control of the server. So calls once and awhile to customer service will be needed.
  • Admin control panel page takes forever to load. Any changes that need to be made every click takes about a minute to load.
  • The Web interface for the control panel can use a but of an update.
if you are in a constantly changing environment and need to make constant changes this will be a nightmare for you. Out of all of the systems I look over this is the one I dread having to log into.

But on the other hand, If you are in an organization that doesn't have many users, Fonality's ease of use will be a great " set it and forget it " product.

Connecting with Fonality

Rating: 8 out of 10
August 02, 2016
Vetted Review
Verified User
NetFortris (discontinued)
12 years of experience
Fonality is being used across our organization. We use the ACD queues and the virtual PBX to connect our remote workers to the main office seamlessly.
  • Customer support: Phone communications are critical for us. We continue to use Fonality because of their constant up-time. When issue arise, Fonality support is quick and knowledgeable which leads to prompt resolutions.
  • Connectivity: We have employees in the US, Canada and Asia and are employees are able to communicate easily as if they are in the same building.
  • Ease of use: The fonality control panel and HUD provide an easy interface to manage the account and calls.
Cons
  • HUD mobile: app is buggy and needs significant improvement. Fonality should not be charging for this app in its current state. We do use the app and it is helpful for mobile employees but it could add so much more value to the Fonality solution if it worked correctly.
  • Cost: Fonality is more expensive than other solutions. We had resisted change to date due to the hassle of changing all of our settings and ported numbers. It makes it more frustrating that Fonality regularly promotes discounted offers but when we inquire, we are always told that the offer is not applicable to the offering we have.
Fonality solution is good option for companies with remote employees or more than one location. Fonality is also good option for companies that have multiple local numbers or are billed for non local calls. Implementing Fonality in a case like this results in significant long distance charges and local phone company charges for ported numbers.

Fonality Review

Rating: 10 out of 10
December 14, 2016
DM
Vetted Review
Verified User
NetFortris (discontinued)
2 years of experience
Fonality is used by the entire organization including 4 telecommuters.
  • Reports are excellent to track number of calls, length, and you can even audit calls.
  • Ability to work from anywhere. If weather is an issue, employees can log into the queues from their hubweb and the caller has no idea they are not in the office.
  • The softphone is wonderful because it's one less machine on your desk - wireless headset and control panel on the computer.
Cons
  • Limited storage for recorded calls are an issue.
  • Softphone is tied to the internet so when one goes they down they all do, but they do offer hard phones, the softphones are just more user friendly.
I am unable to think of a scenario that Fonality would not be suited for.

Fonality: Fine Phones, Friendly Folks, Fiscally Favorable

Rating: 10 out of 10
June 16, 2016
JJ
Vetted Review
Verified User
NetFortris (discontinued)
2 years of experience
We use Fonality as one of our VoIP telephony providers at 7 locations.
  • Tech Support. I was able to contact 3 different very knowledgeable support agents in the wee hours of a Sunday morning and was back up and running without missing a beat. After a service outage the CIO called me personally on a Sunday to apologize and explain what had happened and what was being done to prevent the issue from happening again.
  • Pricing!
  • Sales Rep: My guy is very knowledgeable and available. I first contacted him on a Saturday morning.
Cons
  • Their Basic Call Queue sends callers to the same agent. I needed to disable call waiting on the instrument to correct this.
  • When first setting up with them there was 2 different support teams and you couldn't get a question answered without a scheduled appointment. [I think this is no longer the case.]
  • User Control Panel is unwieldy and slow. Luckily it's mostly set and forget.
We use it so that no one gets a busy signal during peak pizza production hours.
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