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NetFortris (discontinued)

NetFortris (discontinued)
Formerly Fonality

Overview

What is NetFortris (discontinued)?

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available.

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Learn from top reviewers

Play with the cloud (communication)

Rating: 7 out of 10
June 21, 2022
IncentivizedVetted ReviewVerified User
NetFortris solutions are creative, adaptive, and closely integrated, resulting in a single, end-to-end voice, data, video, and implementation architecture. NetFortris Unified ...
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Verified user
Analyst
NetFortris (discontinued)2 years of experience

Low-cost on premise IP PBX with less than stellar support

Rating: 5 out of 10
July 3, 2019
IncentivizedVetted ReviewVerified User
We are using NetFortris Fonality on-premise phone servers at a client office of about 40 users. This is backed by a traditional copper PRI to support the voice needs of a smal...
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Patrick Plaisance
Consultant - Information Technology
CTO (Chief Technical Officer)
Pachyderm Consulting
NetFortris (discontinued)10 years of experience

My year and a half with Fonality

Rating: 1 out of 10
September 28, 2018
Vetted ReviewVerified User
Everyone in our company (5 individuals) uses NetFortris. We purchased NetFortris, when it was Fonality, along with compatible handsets after our previous phone system, a tradi...
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Matthew Guerra
Employee - Other
Associate Attorney
Law Office of John J. Randall, IV
NetFortris (discontinued)1 year of experience

It truly is the Hud!

Rating: 10 out of 10
April 20, 2018
IncentivizedVetted ReviewVerified User
We use NetFortris to handle all of our calls, to allow us to transfer calls, pull calls, and monitor calls. It syncs with our Outlook contacts and allows us to communicate on ...
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Bill Boykin
Account Manager - Customer Service
Account resolution
Funding Metrics LLC
NetFortris (discontinued)3 years of experience

My happy experience with Fonality

Rating: 10 out of 10
July 5, 2017
IncentivizedVetted ReviewVerified User
We use Fonality to save every sensitive phone call we have. The whole company is using it. We share it in every business unit we have. One of the key functionalities for us is...
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Claudio Hoffer
Administrator - Information Technology
Business Development
BRADLEY, DENKOVICH & KARAYIANNIS, P.C.
NetFortris (discontinued)4 years of experience
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Pricing

View all pricing

Hybrid Premise Purchase

Varies

On Premise
Varies

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

NetFortris Product Spotlight - Comm-unity HUDWeb Demo

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.8
Avg 8.0

Call Management

Customized phone system settings

7.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.5
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.0
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Product Details

What is NetFortris (discontinued)?

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available. Customers of these products would be migrated to similar offerings from Sangoma, such as their cloud and on-premise UCaaS solutions.

NetFortris (discontinued) Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Heads Up Display (HUD) UC applications
  • Supported: 100+ Business Phone System Features
  • Supported: Softphone (Included)
  • Supported: Voicemail Transcription
  • Supported: Call Center Software (Built-in)
  • Supported: On Demand Recording / Record All
  • Supported: Paperless Fax / FaxLync
  • Supported: 24/7 Support

NetFortris (discontinued) Screenshots

Screenshot of Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.Screenshot of Chatting is easy in HUD as they are easily launched by hovering over a fellow user's avatar. Chats are also available within Groups and Conferences.Screenshot of Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.Screenshot of Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

NetFortris (discontinued) Video

NetFortris (discontinued) Integrations

NetFortris (discontinued) Competitors

NetFortris (discontinued) Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal (99 countries and territories)
Supported LanguagesEnglish

Frequently Asked Questions

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available.

8x8 Work, RingEX, and Vonage Business Communications are common alternatives for NetFortris (discontinued).

Reviewers rate Directory of employee names highest, with a score of 10.

The most common users of NetFortris (discontinued) are from Small Businesses (1-50 employees).

NetFortris (discontinued) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(162)

Reviews

(1-5 of 107)

Reservation of Skydiving using Fonality systems.

Rating: 8 out of 10
Incentivized
December 16, 2016
Verified User
Manager in Customer Service
Sports Company, 11-50 employees
Vetted Review
Verified User
NetFortris (discontinued)
2 years of experience
Use Cases and Deployment Scope
Fonality is used by Aivcon's Call Center Staff 7 days a week, 362 days per year. We use the system on an incoming reservation basis for multiple locations across the USA. The Fonality system is also utilized by management and owners on a travel bases across the USA. Fonality allows for flexible usage and availability to create an office setting wherever internet services are provided.
Pros
  • Fonality allows for the creation of queues and call menus allowing a big company feel and professionalism on an easy to manage scale.
  • The Polycom phones, provided by Fonality, are easy to use and program.
  • Fonality HUD view is easy to see available users and the chat helps keep close contact amongst users.
  • The call recording system makes it easy to review calls that have been had for training or quality purposes.
Cons
  • A great area for improvement would be the speed of the administrative site. It is painfully slow when trying to complete call menu updates, or changes.
  • More complete training of the technical staff that answers the phones. All of the Fonality technicians are very friendly, but the level of knowledge is hugely gapped. This makes for frustrating interactions.
  • Better communication when the main servers are down. We have had times where the servers in California have gone completely down, or a major engineering issue occurred. Even a simple email stating "we are experiencing outages and diligently working to repair these problems. No ETA of repairs has been set yet, etc." would be great.
  • When Manuel IP Addresses (static) are input into the Polcom system in order to work with our internet systems, the phones should not drop those manual settings when power outages occur. The manual inputting of the settings is time consuming and requires constant calls into Fonality Technicians in order to fix.
Likelihood to Recommend
Fonality is a great fit for our company. We enjoy the many features available and the attentiveness of the sales staff.

Fonality VOIP System

Rating: 9 out of 10
Incentivized
July 27, 2016
SA
Shane Abernathy
Agency Principal
National Home & Auto Insurance Agency (Insurance, 1-10 employees)
Vetted Review
Verified User
NetFortris (discontinued)
5 years of experience
View profile
Use Cases and Deployment Scope
We use Fonality VOIP telephone service for our entire agency operation.
Pros
  • It is a reliable telephone service.
  • Excellent service (customer and technical) support.
Cons
  • Call drop and it would be great to know if the drop was due to the cellular service of the person on the line or our service.
Likelihood to Recommend
If you have and excellent ISP and you are good dealing with technology then the savings and ease of use for VOIP and Fonality are a great deal.

Overall Satisfied

Rating: 8 out of 10
Incentivized
January 20, 2017
Verified User
Manager in Information Technology
Information Technology and Services Company, 1-10 employees
Vetted Review
Verified User
NetFortris (discontinued)
1 year of experience
Use Cases and Deployment Scope
Our organization uses Fonality for our infrastructure and we also recommend products to our customers. We have been very satisfied with the system and its ease of use.
Pros
  • Our employees work from multiple locations and home. Fonality makes it easy to stay connected at all times. We use the phones in our home offices and the soft-phone when on the road.
  • We are an IT support company. Sometimes calls run extremely long and Fonality makes it easy to transfer calls from our office phones over to our cell phones. This allows us to continue calls with vendors or support when we have to travel onsite or to another customer.
  • Setting up the voice recordings for the automated attendant is extremely easy.
  • Setting up the open, closed, and holiday schedules for the automated attendant is very simple.
Cons
  • Changing our location in the HUD doesn't always work and we need to login on the web to updates our status. For example, if I have to leave my office for any reason I normally change my location so my cell phone rings. The calls do not always get forwarded to my cell as expected.
  • Our initial setup took an unusually long time. We were in a bit of a hurry due to an issue with our previous system and were told that we would be setup within a week. The technician assigned to our case canceled a couple of appointments and we had to reach out to our sales rep to get things moving along. Once we contacted our sales rep, the setup got completed quickly, but all in all, it took about two weeks to complete the online setup.
  • The mobile client tends to take a relatively long time to start sometimes.
Likelihood to Recommend
We use the online version of Fonality. In my opinion, this is well suited for small businesses due to its ease of setup and the fact that there is no need to purchase a server. I'm not sure that the online version would work very well for customers that have a large volume of calls.

My honest take on Fonality.

Rating: 5 out of 10
Incentivized
October 13, 2016
Verified User
Manager in Marketing
Consumer Services Company, 11-50 employees
Vetted Review
Verified User
NetFortris (discontinued)
4 years of experience
Use Cases and Deployment Scope
We use it to make and record outbound and inbound calls for various accounts and clients. It's used mainly by our clinical research department. It allows us to use multiple phone numbers and switch them with ease.
Pros
  • Easy to oversee.
  • Easy to make adjustments.
  • Recoding quality is good.
Cons
  • Many times the system will crash and or have issues connecting.
  • More than several times a month the lines get crossed and phones start ringing where they ought not to or mix phone numbers that are being called out from, confusing those we call.
  • Accessing recordings and using the website to make changes in general is very slow and has a confusing layout.
Likelihood to Recommend
It's good if you need calls monitored and recorded. It's bad because it's not as reliable as it should be. It tends to drop calls and cause other issues.

HUD dud

Rating: 7 out of 10
Incentivized
October 26, 2016
SB
Scott Berken
Senior Paralegal
Julian, Crowder & Shuster, P.C. (Law Practice, 11-50 employees)
Vetted Review
Verified User
View profile
Use Cases and Deployment Scope
We are a 3 attorney 8 support staff law firm that was using a 4 line PBX system that was maxed. This problem was compounded with a myriad of inefficiencies including the lack of a dynamic voicemail system, 5 local area codes with varying calling requirements and most importantly connecting clients to the attorney when they are out of the office, as well as, the inability to avoid using their personal cell number when calling clients.
Pros
  • The ability to move a call from your desk to your mobile phone almost seamlessly has been an effective tool for the staff.
  • The ease of accessing the recent call log. It assists us in logging accurate call times with our clients.
Cons
  • An identifier for parked calls. When multiple calls are parked, some type of numbering system would help.
  • Ability to merge Outlook contacts into the HUD.
  • Ability to put HUD mobile on vibrate.
Likelihood to Recommend
To be able to slide into a mobile office with ease has been a paradigm shift on how we manage our office communications.
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